No need to improve. All was perfect. thank youSteven S.
Customer Reviews for James Snow North Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!Jim A.
Customer did not leave a comment.ALEXEY P.
The trailer had no safety chainsIan M.
Customer did not leave a comment.Jason W.
Put the keys in the right lock boxAmanda D.
The reservation website has no method to change a pickup location, you have to cancel and then re-enter all the infoGordon B.
Customer did not leave a comment.dan M.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Don L.
THE LADY THAT TOOK CARE OF ME WAS VERY EFFICIENT ANDQUICK. OUT THE DOOR IN NO TIME.Art A.
Night drop off are terrible. Don't knew the place and the darkness made it super hard.Joao B.
Absolutely amazing experience: quick, efficient, friendly service provided by Willa, helping to hook up trailer, test out lights of trailer, etc. Couldn't ask for a better experience.Alexandre K.
Customer did not leave a comment.Glenn S.
Service here is excellent and staff is the bestCatherine O.
Customer did not leave a comment.Bob F.
Very friendly. Would strongly recommend.Miranda C.
Rented a trailer from this location and very pleased with the whole rental experience. The rental agent was very pleasant and the trailer was clean and in perfect condition!Robert W.
The agent was very informative and helpful.Randy M.
The fact I was forced to go to coldwater to pick up the truck was inconvenient and the extra fuel it cost me also was charged $30 more for the car transport then what i was suppost to pay . A bit disappointingJOHN B.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.FRANK P.
Customer did not leave a comment.robert L.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Kelvin F.
Front tire of vehicle was very warn. Did not want to show it to my wife as it would have caused her great concern. I didn't realize it right away. Willa, the person I dealt with was fantastic. She was very helpful. Wonderful person to deal with.Bob B.
The trailer is very old and very rusty and bad in condition. Worse services of u-haul. On the spot u-haul changed the pick up location and fucked up with the person schedule.Shubhpreetsingh S.
As far as Uhauls go yeah this place was fine. The owner was 10 minutes late to arrive and get us the keys. She was friendly and nice. If I had to use uhaul again I'd use this location. Likely wouldn't use uhaul again though since their site is not user friendly, they never had what you need, and they constantly make errors in bookings. If you use this location they own many of their vehicles which means you're guaranteed it, but if not then you're really just gambling and it's usually not worth it.Henry T.
Willa was pleasant and helpful. I will return and alwaus rent from this facility. Easy to find, close to highway and plenty of room to manouver a trailer.Dorothy K.
This is the worse experience I have ever have. No trailer no employees there were two customers waiting and nobody ever showed up. I would never recommend U-Haul to anyone. This branch should be shut down or given to someone else to run. This give U-Haul a very bad name and reputation.Sue S.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.Mike A.
This location was the best i have dealt with yet!!!Nathan O.
Thank you Willa for your helpfulness and thorough attention to every detail. You made our experience wonderfully simple! 🌟 🌟 🌟 🌟 🌟Michael L.
Customer did not leave a comment.Tony J.
Customer did not leave a comment.Neil T.
Willa made the hole experience a pleasure. Excellent job!Andy R.
Not a thing it's a great place thanks 😊brad H.
Customer service phone number is garbage!!Shawn V.
Awesome customer service.John W.
Don't change my reservation the day before, leading me to double my mileage - with a smaller vehicle, I will never use U-Haul again.James Ryan H.
Even though this location is further for me I will only go here for uhaul rentals which I rent 1-4 times per month. Wila at James Snow storage is amazing! Highly recommend!!Katelyn C.
The service at James Snow North Self Storage was excellent! Very helpful and friendly, and they really took an interest in what I needed and exceeded my expectations. I would highly recommend them to anyone!Stan O.
Customer did not leave a comment.Reginald P.
Customer did not leave a comment.Larry C.
the sales associate we dealt with was excellent. she was very through and made the process so seamless. we will defiantly deal with the coldwater location again. D.Harrison.Dale H.
Customer did not leave a comment.Serena E.
Customer did not leave a comment.Diana T.
Awesome location. Wila is amazing and I will continue to ONLY use this location.Katelyn C.
This location offers great communication, helps you get the trailer ready and attached. Wila is amazing, friendly, knowledgeable and helpful.Katelyn C.
Customer did not leave a comment.Emily B.
Always very niceglenn W.
Nothing. Service was exceptional. Trailer was cleanCassandra L.
Willa was great to deal with; with outstanding customer service. I made sure that I communicated this to her when I dropped off the car transport. I also watched as she treated every customer this way; her employer is fortunate to have an employee this knowledgeable and engaged! Gravenhurst resident.gary S.
Customer did not leave a comment.Trevor R.
Friendly customer service. Thank you!Fred F.
Will at James snow storage which has uhaul rentals us an absolute pleasure to deal with. Even if I find a uhaul available closer to me I prefer to go to this location because of Wila.Katelyn C.
Instructions to find the key not clear. There were NO SIGNS directing to the location of the key. Even after login into my account and speaking to an agent the information she had of the location of the key were poor and not helpful.John I.
The lady on the phone was very helpful and friendly.Carey G.
The brakes were pulsating and you could feel it in the steering wheelRob L.
There is nothing that the James Snow North Self Storage UHaul in Coldwater ON can do to improve - Willa, the UHaul Agent there provided fantastic customer service!Michael O.
The attendant here was extremely helpful and as a had accidentally left items sitting in the yard secured them and immediately secured them notifying me so that I did not worry.richard R.
Customer did not leave a comment.Michele S.
Our customer service rep Willow was amazing! Hard working and very pleasant Thank you! PeterPeter A.
Customer did not leave a comment.alessandro M.
Can't think of a thing !DAVID V.
The lady was most helpful .John S.
Customer did not leave a comment.Robert Z.
Our truck was originally rented for Midland, we arrived to find no truck. The system appeared to let us rent a truck that the spot did not have. It was not delayed returned. The person gave us the number to deal with it. We were then given a truck nearly 30km away. Which tacked on more mileage and gas. So now on our move in day, we were delayed nearly 3-4 hours. When my husband called they said all they could give us was $50 back. He was flustered and said ok but when we realized how far it actually was I called again. I was told since we agreed nothing else could be done. Kevin ended up working out for us to get an additional day so we could catch up and get the truck back without disrupting our kids school schedule. When we finally got to the truck, the woman was nice and helpful but at first the door didn't work. When we got to the house, the truck was revolting. Covered with broken glass, dog food and smelled like wet dog and pee. We were too far away at this point and behind. I called to put this on our file....so in 3-4 hours I was on the phone with U-Haul 4 times. Needless to say I was beyond disappointed with my experience and would definitely not recommend u haul to anyone.James D.
Customer did not leave a comment.KEITHANDREW W.
Excellent customer serviceManny B.
Great customer service from Willa ... happy to return in future.William G.
The lady at this location is worth her weight in gold. I had a really bad dealing with a idiot at one of u haul places in barrie almost quit using u haul because of himrick M.
My original rental was with a Barrie location that is happy to be showered with one star reviews. The Coldwater location was a different kettle of fish and actually cared about the problems we had with the vehicle not being available as promised in Barrie. The truck itself had a back door that was difficult to close and was not in great condition in regards to suspension etc. It performed well otherwise and we made it 2500 miles without incident. We were supposed to pick up the vehicle at 8.00 a.m. on Friday February 18th in Barrie, received a call that a truck was not available and to pick one up in Coldwater. It was supposed to be there for 11.00 a.m. but the customer returned it at 11.40 a.m. The U-haul contact in Coldwater contacted me to keep me updated which was appreciated. Thank you.John D.
Drop off was easy and fastJohnathan B.
Willa is outstanding, always helps with the hook-up of the trailer and makes sure I am well taken care of every time I've rented a trailer from this location. She even helped me reserve a trailer for my next rental from another location, when the uHaul website wasn't letting me make the reservation.Alex K.
Customer did not leave a comment.ALAIN S.
Nothing they were fast friendly and helpfulRichard H.
Customer did not leave a comment.Clarissa R.
Customer did not leave a comment.LARRY M.
The experience at Coldwater/James Snow was excellent. The attendant was courteous, knowledge and very prompt to complete my rental and assisted with hookup and guiding me from the parking space. Will absolutely use this location again, very happy. Thanks !Alexander M.
Customer did not leave a comment.RENE G.
Customer did not leave a comment.Ken B.
The lady at the counter was extremely helpful and super nice. She made is extremely easy to get all of our equipment and had the truck ready for us wen we got there. It was pleasure to have someone that was extremely personable and easy to deal with.Aaron M.
Nothing to improve. Willa is fantastic. I will be recommending this location to anyone. It was out of our way a bit but well worth it. She was so helpful. Thanks Willa.DIANE W.
Customer did not leave a comment.Randall W.
Very pleasant service and very accommodating and have already recommended them to a friendDON F.
Very friendly and helpful representative of U haulPeter J.
Super friendly and helpful. They made pick-up & drop-off very easy. We have used uhaul services 4 or 5 times & this was, by far, the best experience we have had.Tara R.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Kelly B.
Best location...always rent from Coldwater.APLYN W.
Customer did not leave a comment.DOUGLAS W.
Excellent communication and customer help.Cameron R.
Easy drop off site, lots of room to back trailer in.Alex M.
The customer service agent was very nice. On checking the lights the rear left running light was inoperative. I was told that this was my problem. I spent my time going to get wiring connections to repair the faulty wiring. This was disappointing.Robert S.
Customer did not leave a comment.Darryl S.
Excellent customer service Enjoyed the interaction with the uhaul staffJENNY S.
Customer did not leave a comment.Joel R.
No improvement required at this location.Alan A.