Willa was excellent to deal with, very knowledgeable as we asked questions about other rentals.
Elaine Massey
Customer Reviews for James Snow North Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No changes, these people are great to deal with
Willi GresserCustomer service was amazing and so helpful. Great customer interaction and will always use this location.
BRADLEY MURPHYWe experienced the best service and no issues - highly recommended - Thank you!!
Gary LaurinNothing, great service.
John LewisFriendly and easy to pick up and drop off.
Bryce LopersNil
BORIS STECNo comments
Efosa AyobahanGreat customer service.
Efosa AyobahanWe drove 30 mins to drop off after hours (because it closes at 3pm) like the app says we can. When we arrived there was a locked gate. Called customer service who had no way of getting us in. Thankfully a storage unit customer let us in. Then the app wouldn’t work to let me finish uploading the photos. Not sure why we couldn’t drop off at Midland location- where we live.
Jason HamiltonYard was clean and well laid out I didn’t know there was a u haul in cold water I may have to start using this one instead of the one here in midland
Jordan GodkinMobile check in was terrible. Took over 30 mins when I was picking up the truck and an hour when returning it. This was very frustrating after a tiring move
Laura DusomeDuring these earlier dark evenings, more lights would be an asset.
Rick ClarkeFriendly staff & informative info shared while getting paperwork done to take the trailer. Will be using again in the future as this makes my life much easier!
Dale HarrisonFriendly customer service
Brian CharmanThe customer service rep “Willa” was amazing; Kind and courteous!
Peter AustinThe employee at this location was so easy to deal with and everything went as planned.
douglas james glousherGreat place! Don’t change a thing!!
SIMON LorangerAmazing customer service. We will definitely come back when we need a truck.
David LimaService was EXCELLENT!!
Richard SenechalI go out of my way to go to James Snow storage. wila is the absolute best and her service is top notch!
Katelyn ColellaGreat service Thank you
Logan MyersI don’t have any negative feedback or suggestions. This uhaul location is staffed by a very wonderful, courteous and professional person. I will not hesitate to use this location again.
Raymond TempleWilla is excellent to work with. She is very focused on customer service. Moving has many stressful moments. Having Willa on your team takes away some of the stress. Can't say enough good things about her.
Bob BallantyneVery friendly staff
Steven QuennevilleSecond time renting from the Coldwater location and I was, once again completely satisfied. At check-in, I was made to feel welcome and the same when I returned the trailer. The owners take pride and it shows in the amazing customer service. I cannot think of any improvements. Thank you.
Grant EcclesIn this location I had a wonderful experience, the lady who received me was an amazing human being, she guided me, taught me, and helped me to have the trailer safely attached to the car. She even helped me find the adapter for the lights that I didn't have at the time. Compared to the location in the BARRIE which is terrible in terms of organization and customer service. A thousand and one times I would choose JAMES SNOW NORTH SELF STORAGE.
Andrea JimenezWilla is excellent at customer service!
Suzy BurtenshawThis sight was very inviting, friendly, and very helpful!
Peggy Taylor-WinterExcellent and efficient service was received by a very knowledgeable and accomodating operator. I would definitely rent from this location again.
CHRISTOPHERP MCDONELLGreat customer service. Hauler was ready and pulled well.
Frank HoodNot sure, it’s the best Uhaul service ever experienced.Not our first rental in Coldwater but this time was exceptional from friendly efficient service in a comfy new office complete with chairs , for customers, to technical service beyond the call of duty in making my rusted tow piece take the older ball connection & attaching trailer professionally.She was again helpful when we returned the trailer. Past rentals in Ottawa & other locations cannot compare and could use Coldwater as an example of how the service should be operated. We’ll done, thank you, Bruce Burgess
Bruce BurgessNothing, service was outstanding. Will definitely use again
Frank HoodGreat drop off experience!
stanley marcoviciNot a thing. Reasonable rates. Good location. Loved being able to book on line and staff was super friendly and helpful.
Patricia CroweMy only concerns are related to the condition of the vehicle: I'm not sure if the tires were inflated properly in the front. The driver's wheel kept shaking as l drove to my location. If that's not the problem, than it must be something to do with the front wheel drive? Thank you
RAYMOND ThompsonCan't think of a thing.
David VanDykExcellent experience all around, friendly service, great equipment. 5 stars.
Dave GianettoEfficient and helpful
Jeff JanssensAn entirely drama-free experience. Thank you.
Norm MarshallWorked great
Adam NarainI love the coldwater location. Willa is the absolute best and is always wonderful to help.
Katelyn ColellaCustomer service was excellent! Recommendations to consider for cube vans: - keep padlock on rolling door well lubricated with silicone spray (especially in winter months when there is lots of grit on roads) - check and lubricate rolling door mechanism, the unit I had was stiff to open/close.
Frank IpsenGreat service -Thanks a bunch!
Peter Nigel SmithGreat experience!
Brad CarnahanI cannot say enough about the personal attention given us by Willa at this location. She was so very helpful and accommodating, showing compassion and caring that is so hard to find these days. I would definitely use this location again should I require equipment. Honestly, she was a breath of fresh air, an
Charles NuovoEverything was good. Snow storm didn't make us cancel
joan mcdonaldPleasant, clean and easy. Thank you.
Todd HillEmployee was pleasant and knowledgeable and helped me get everything set up. All in all a nice experience
Harry WeaverThe lady at the location was extremely helpful and pleasant to deal with!
Jamie GarfinkelThe drop-off site was closed by the time we dropped off the vehicle, so there was no interaction with personnel. The app was a little flaky and I had to go through the entire drop-off procedure twice to be successful, which was a little frustrating. The vehicle was clean and functional.
Mark RugmanExcellent customer service. Very friendly and informative. Exceeded my expectations. Joe Jesseau
JOE JESSEAUNo need to improve. All was perfect. thank you
Steven SapirExcellent service!
Jim AndersonThe trailer had no safety chains
Ian McMasterPut the keys in the right lock box
Amanda DellThe reservation website has no method to change a pickup location, you have to cancel and then re-enter all the info
Gordon BrownTHE LADY THAT TOOK CARE OF ME WAS VERY EFFICIENT ANDQUICK. OUT THE DOOR IN NO TIME.
Art Austin