Very friendly and accommodating staff. Helped hook up toe trailer and load vehicle.
Harvey G
Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck ready when we went to pick up. Convenient location. Courteous staff.
ROBERT Wfriendly sevice and clean rental . thank you !
JAMES KNothing. Exceptional service!!!
Amanda LMs Katelyn the customer service representative that checked me in and out with the rental vehicle was extremely pleasant and very professional. She did an excellent job and should be commended! A job well done!
DAVID HVery friendly. Thanks
Sherwin LGreat attention.. awesome place.. the best and diferentes old car you can find there and enjoy its
RICARDO EDrop off location was friendly, helpful,plenty of room to move around and drop the tow dolly,I rate them at the top of the list and they were very organized
DARWIN GI always do a walk around inspecting lights and tires whenever I rent a car or truck the driver side was parked to close to the other trucks to check the driver's side before I could pull it out of the parking spot. But it checked ok when I pulled it out.
ralph bNothing. Efficient, friendly, and helpful.
PAUL IGood truck, friendly people. Easy process!
Donald WStaff was super friendly and helpful! Made it easy to do business and pick up the rental.
Mark DThere was an exhaust leak creating for a really loud ride from Florida to Ohio
DENNIS CNothing. They were great.
WES HEverything good
Carlos MThey were excellent!
PHILIP GCar lot is very full, makes it tough to navigate with the 26 ft truck. I will say U-Haul could do better. Please notify drop off instructions prior to clicking return in the app. Would’ve been nice to know I would be charged 70$ for my tank being 3/4 full. Could have easily added the 10 dollars worth of fuel…
Zachary AExcellent service
JOSE OVery helpful staff.
HAROLD W- Check engine light was on when I first received the vehicle and remained on for the duration of use. No issues were noted during operation, but the warning light being on was concerning. - Front end alignment is needed - vehicle pulled notably to the left. - Excellent service at the location - friendly and easy to work with. Much appreciated.
DAVID WThe truck itself was fine, but disappointed the truck floor was wet when received.
SCOTT SThe staff was very friendly and helpful. By the truck I received was not taken care of. The brakes was very spongy and the radio antenna was broken so I had no radio reception. Inside the truck needed cleaning. For the amount of money I spent on it it wasn’t worth it.
CHARLES STruck was clean an ran well
GINA Lgood people, still
JERROLD NNice location & friendly people.
Kecia DDidn’t get my utility dolly
Darin BI had special needs, and the entire team went above & above.
TONI MGreat lady at front desk! Helpful and friendly!
ERIC SMore gas in the gas tank when we pick it up
TIMOTHY NGreat service nice people easy to find very helpful 👍👍👍👍👍👍👌👌👌👌👌👌😁
CLIVE HGood people Like the location
JERROLD NI juat rented a little 5x8 enclosed trailer, super light and clean! And prices were very comfortable!
ISAIAH MWonderful people always helpful. I have rented from them 3 times this year. If I need to move something they are my go to.
EDWARD EAwesome 👌
STEVEN DNothing, this staff and location are always accommodating and super friendly.
ANGELA JJan Wilkerson is an awesome place to rent a UHaul. Great customer service.
MARIA LGood People
Jerry NEverything was great
DONNA YVery knowledgeable and helpful
JENNA COriginal uhaul was clean however I was given wrong keys and had to take the uhaul that had sand on the floor it was very inconvenient and I waited over 40 minutes to hear from someone and get it rectified to get the uhaul.
Ronald SAlways excellent service and great people to work with- 100%
ROBERT CAll was great
DAVID YGreat Location and Friendly Staff
KIRK DPut a hitch jack on the trailer to lift the tongue!!!!!!!!!!!!!
DELBERT EIt was an easy transition, everyone was helpful and polite.
RANDALL PThanks for excellent customer services 👍
KAMAL ADrop off location fine, its UHaul that is the issue. Received a text to offer discount if we pulled a trailer behind our 15' truck and delivered to Marion Ohio, you'd deduct $79.00. Then somehow a message came that my order was changed to a 26' truck. i had to get someone to drive that huge truck and i was still under the impression we were to drop it off in Marion Ohio with a discounted price but that was NOT the case at all. The price from 15' $256.00 vs 25' $320.00 is different and when i called the Uhaul to complain, the lady who answered said the price it the same for both trucks. that clearly is not true. The 26' truck was hard to drive according to my brother in law. Very disappointed customer. I disappointed customer. My total bill was $392.50, more than $100 from what i originally paid the deposit on.
WILLIM SHelped us navigate the whole process with grace and patience due to poor communication on UHaul's part.
WDE BEverything was great. Thank you very much!
Teri GEasy to work with thank you
Scot KThe only issue I had is that there was no discussion of the fuel levels and I never received a paper contract. I filled the vehicle up to the level I thought it was at when I picked the truck up. Apparently it was not the right level as I was charged for 3 gallons. I recommended that all customers are given a paper contract and a conversation about the fuel takes place. This did not happen with me.
SCOTT ZThe steering was very loose. But other than that it did its job. Thank you
DOUGLA B