I dropped off the dolly in Wapakoneta, Ohio 45895 Saturday evening. A couple of things to be aware of, this is the worst U-Haul experience I have ever had, I have rented several dolly’s and car haulers over the last 10 years or so. The dolly gave me fits all day long, the passenger side strap that tightens the wheel in place kept loosening up, probably stopped 8-10 between Hilliard, Ohio and Wapak doubling the time it take to make that drive. The passenger side tail light, brake light and flasher quit working and the dolly was missing a license plate, not sure if one is needed for a dolly. . Quite the experience. Todd
Todd R
Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location took note of my return of 20 blankets instead of the 24 I had reserved and waived it after I explained what happened. I used this location specifically because it had high reviews and I wanted to drop off the truck during normal business hours with a person I could talk to.
BRIAN SThe air conditioning in the truck may need serviced
MATTHEW WHave used them in the past appreciate them
Regi AWhile they were pleasant and accommodated several changes to our reservation, they did not offer straps and moving blankets, nor did they cover any features of the truck. It seems to me that you should not hand the keys to a 26 foot box truck to anyone without first reviewing important safe driving necessities like how to adjust the mirrors. There were no instruction cards in the truck and nothing easily found online. That was frustrating and potentially dangerous.
CINDI WNothing! They were Great!!!!!
Kelly PThis is the BEST place to get a u-haul!!! They go over and above to be kind and helpful every single time!!!
ANN MAwesome customer service! It was a total pleasure renting from Jan Wilkerson Auto Care and Uhaul.
Richard LWas confused by drop off location after move completed paperwork said Northwest Storage In Ostrander but we were less than a mile from Northwest Parkway Marysville UHaul. Why 15 minutes further away? Dropped off on 7/12/2025
FRANK HNothing much
EDGAR AThis location was open early on Saturday morning and made it very easy for check out, which was greatly appreciated after two days of moving. I would definitely use this location again if the need arises.
PAUL RBy far the best rental location I have ever used, and I’ve used UHAUL for a lot of hauling and moving. The service is always top notch, super friendly and extremely helpful.
Robert MNone
Kevin LI ordered a 20’ truck but received a 15’ truck. This interfered with the ability to accomplish the move.
Melinda SGreat Service
LUTHER MVery friendly and helpful
DANIEL BNothing. Very pleased with overall experience.
JEFFERY DFriendly staff. Pulled the truck around for me. Great place to rent or drop off.
JEFFREY MWill definitely use again if needed!
KIMBERLY BGreat
James NAs for the helpful personel...they were not opened when the truck was returned. I would not recommend participation in the load share as it was a nightmare at pickup and drop off. There was a total lack of communication within the company.
Patricia TGreat place to go. The staff is always very helpful and on top of thing's
JAMES SGreat experience!
JOHN CGood place to do business!
DELBERT EVery friendly and accommodating staff. Helped hook up toe trailer and load vehicle.
Harvey GThe truck ready when we went to pick up. Convenient location. Courteous staff.
ROBERT Wfriendly sevice and clean rental . thank you !
JAMES KNothing. Exceptional service!!!
Amanda LMs Katelyn the customer service representative that checked me in and out with the rental vehicle was extremely pleasant and very professional. She did an excellent job and should be commended! A job well done!
DAVID HVery friendly. Thanks
Sherwin LGreat attention.. awesome place.. the best and diferentes old car you can find there and enjoy its
RICARDO EDrop off location was friendly, helpful,plenty of room to move around and drop the tow dolly,I rate them at the top of the list and they were very organized
DARWIN GI always do a walk around inspecting lights and tires whenever I rent a car or truck the driver side was parked to close to the other trucks to check the driver's side before I could pull it out of the parking spot. But it checked ok when I pulled it out.
ralph bNothing. Efficient, friendly, and helpful.
PAUL IGood truck, friendly people. Easy process!
Donald WStaff was super friendly and helpful! Made it easy to do business and pick up the rental.
Mark DThere was an exhaust leak creating for a really loud ride from Florida to Ohio
DENNIS CNothing. They were great.
WES HEverything good
Carlos MThey were excellent!
PHILIP GCar lot is very full, makes it tough to navigate with the 26 ft truck. I will say U-Haul could do better. Please notify drop off instructions prior to clicking return in the app. Would’ve been nice to know I would be charged 70$ for my tank being 3/4 full. Could have easily added the 10 dollars worth of fuel…
Zachary AExcellent service
JOSE OVery helpful staff.
HAROLD W- Check engine light was on when I first received the vehicle and remained on for the duration of use. No issues were noted during operation, but the warning light being on was concerning. - Front end alignment is needed - vehicle pulled notably to the left. - Excellent service at the location - friendly and easy to work with. Much appreciated.
DAVID WThe truck itself was fine, but disappointed the truck floor was wet when received.
SCOTT SThe staff was very friendly and helpful. By the truck I received was not taken care of. The brakes was very spongy and the radio antenna was broken so I had no radio reception. Inside the truck needed cleaning. For the amount of money I spent on it it wasn’t worth it.
CHARLES STruck was clean an ran well
GINA Lgood people, still
JERROLD NNice location & friendly people.
Kecia DDidn’t get my utility dolly
Darin BI had special needs, and the entire team went above & above.
TONI MGreat lady at front desk! Helpful and friendly!
ERIC SMore gas in the gas tank when we pick it up
TIMOTHY NGreat service nice people easy to find very helpful 👍👍👍👍👍👍👌👌👌👌👌👌😁
CLIVE HGood people Like the location
JERROLD NI juat rented a little 5x8 enclosed trailer, super light and clean! And prices were very comfortable!
ISAIAH MWonderful people always helpful. I have rented from them 3 times this year. If I need to move something they are my go to.
EDWARD EAwesome 👌
STEVEN DNothing, this staff and location are always accommodating and super friendly.
ANGELA JJan Wilkerson is an awesome place to rent a UHaul. Great customer service.
MARIA LGood People
Jerry NEverything was great
DONNA YVery knowledgeable and helpful
JENNA C