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NEAL L
Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Without a doubt highly rated best of the Best customer service.
Layth BAfter hour easy drop off
Joseph OThanks!
Reinaldo MA great experience. If neede, glad to do it again! THANKS!!
Kenneth MMake sure your trucks are in good working condition. I was stranded for over 2 hours
Bruce ROwner and female associate where very helpful and pleasant
Shawn MGood staff to work with.
Martin MVery knowledgeable and helpful. Thanks
daniel fgot the wrong truck and had to pay for extra trips
Adam HAngela was awesome and went above and beyond expectations
Mike PVery friendly and helpful. Thank you.
Debi NGreat experience. The staff was super friendly and easy to work with.
Adam BReceptionist was patient and very helpful with my situation for pickup.
Devin WMy first time to be a customer and I was very satisfied seven not sure what you can do
Sharon TGreat people the best. Very easy to rent the equipment you need. Thank you for making my experience great.
BRIAN BNo problem at all... Great little truck. Appreciate it.
Douglas CExcellent service. Super people. Great equipment. Super helpful. Dependable. Reliable. My go to company.
Jeff RFriendly courteous helpful
Jenny PNot a thing. Good service
michael rWas good
BENJAMIN MI was supposed to pick up the vehicle at this location. I called them to verify before picking up. I arrived and the same person I talked to on the phone told me the vehicle was not available. She stated UHAUL reservation messed up the reservation. I do not understand when you call a place up and ask if the truck is ready to go and they respond "yes" only to arrive an hour later and find out it was not there.
Richard ZReally good experience. Open longer other than that it was good
JOHN SParking was tricky at dropoff to avoid blocking the building entrances and exits. But the site was very clean and well maintained.
Susan GNothing that I can see. The entire process was very easy and stress-free and the truck itself was very clean and in great condition. Very pleasant and positive experience.
Dave FTerrible experience. Got the uhaul at half tank, returned it after using 1 gallon & was charged $29 when it said it would only be $4 a gallon if not filled. Math isnt adding up there. Also paid $7 for a dolly that was never even in the truck, mind you i picked it up at 7am via self checkout so there was no one i could speak with and i was charged for it in the end. I would rather use a pickup truck and take multiple trips than deal with this headache ever again.
Brittney LVery easy transaction!!
Dave NOur truck was clean but the passenger door was in need of repair. That said, the staff was EXCELLENT, as was their service! Even with a glitch in their systems, they were able to complete my RENTAL AND allow an EXTRA DAY when my plans went sideways. Overall, an EXCELLENT EXPERIENCE!!
Gretchen JYou made my moving possible by working with me on picking up trailer that worked for me. Thank you, I would recommend your business to everyone A+
PAUL BEasy and fast service
Todd BAngela is great! Kind, personable and explained all I needed to know. Really appreciate her conversation and help. Thank you.
Cassie FI had rented a truck yesterday and found out that I wouldn’t be able to use it and called and asked could I get credited back to my account and was told no so I was very upset about that
Clarence RJan and his mother, Angela, are great! She handled the transaction, and she was incredible, communicative, and efficient! My only choice for Uhaul. (I’ve been a couple times.)
JEFF BI have scheduled my U-HAUL through Jan Wilkerson the past several times. I have rented U-HAULS for over 40 years and this pickup location is outstanding. Their customer service is excellent as they make sure everything works and the customer is comfortable before departing.
Michael HWoman at the desk was awesome!! Very personable and helpful
Gary AJan was awesome! Will go here from now on
Zach SThis place is great to work with. They always have what you need.
Janel SNot a thing...we love renting moving vehicle needs from Jan Wilkerson's. Staff/owners always helpful and kind.
Deborah HEveryone at Jan Wilkerson Auto Care was professional and welcoming. Excellent care after a long trip.)
Michael Hall good
jose aCheck vehicles to make sure there are no warning lights on. The catalytic converter light was on in the first vehicle of choice. The gas gauge was on Empty in the second vehicle.
Kress BI felt your ad for $19.95 + mileage is deceiving. Added charges . I put gas in tank but still charged more.
Mary DWaited forever while they chit chatted when we were the only ones there with a baby and small kid. They goofed off a bit running to the truck like a game when they couldn't find its keys. The dolly wasn't wrapped and neither were the furniture cloths
Olivia RI have rented vehicles ( 2 vans and 2 20'' trucks) and have always found them in good condition, and clean. The one thing I wish I'd get a written estimate at the beginning and at least an email/ texted final statement. Also, I could use uhaul more if you had the vans closer when I just need a van for small moving chores. I had to rent my van in a city 30 miles away, which added 60 extra miles on my bill JUST to be able to use a van- this is a prohibitive cost when just needing the van for a smaller job. However, I would happily recommend d uhaul for moving needs.
Margarita NVery friendly and courteous. Worked great. Very easy checkout
William SVery helpfull.
Donald MRenting a U-Haul truck at this location was definitely an A+ experience. Excellent customer service.
Kenny R