Very nice people there
Neal F
Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating. Easy to schedule, pay, pick-up and return!
DAVID CI have never had as good a service at a U Haul facility !!
Randy CI will only rent from Jan Wilkerson Auto Care LLC location. They are absolutely the best group of people I have ever interacted with for a U-Haul rental. 100% recommend for any rental needs. Extremely friendly and always helpful.
Robert MI had to call twice and every time i could find a helpful person on the other end of the phone. When I visited the store i was impressed with the quality of customer service. I cannot think of anything that might improve the experience.
Hamid OFast and convenient…a seamless transaction from reservation to drop off. All of the staff was knowledgeable and customer friendly. Thanks so much.
Chris CHighly recommend this friendly, professional local business!!
Danielle RThe problem I had was I paid for a dolly and 12 blankets, and they were not in the truck. And the pickup location was changed to 1 hour away from where I was supposed to pick up the truck.
Judith RVery nice people to work with. Informed me of everything that I needed to know about our rental trailer. Will definitely look at them for my next rental.
Rodney MNothing
Scott FI have used this location in all my moves because they are great
Regi AExcellent place and service, I highly recommend them.
guillermo cThe people are very accommodating! They helped me connect and disconnect. I’ve rented from them 3 or 4 times, each time I was completely satisfied and accommodated.
DAVID CNo improvements. All the ladies were amazing to work with and they were clear in the terms and conditions. Excellent experience
Charles BBest ever awesome location awesome people would do business everyday if we could
JAN WSuper friendly and easy to work with. In and out- seamless.
Audrey KHave more equipment available for all customers and a bigger lot to drop off rentals.
Mike AWonderful service - everyone was professional and friendly.
Ryland MThis location has land to park many trucks. However lot is full of classic cars. Parking spots were hard to access with narrow driving Lanes.
Wayne SThe mobile pickup would not work at this location. However, the staff at the location were extremely friendly and helpful in assisting with pickup.
jana cWill return for any future needs. Nice friendly and convenient with remote pickup and drop off.
SHANNON HGave me a box truck that had a truck directly on the left side of it and another parked perpendicularly in front of it. Had at most 2 inches of clearance to pull between the trucks. The tank was also on E upon arrival
Kaleb SThe team at Jan's is outstanding!
Neal FThe moving pads package had been opened and the moving pads were in the back of the truck. We put these away.
Scott FWonderful and friendly staff!
Richard LHard to back trailer into parking space when returning. Also, the trailer should have a jack or support to the tongue up higher. Not doing so, is EXTREMELY dangerous for the client as well as other people who help with the hook up.
Bradley RExcellent service … courteous, professional, and very helpful!
Tony DJan's team is helpful and accommodating
Noah OVery easy to deal with staff, clean well lit lot, ability to return after hours and reasonable rates with insurance for the 6x12 trailer. Recommend.
JOSHUA Wnothing at all! Very clean, paved and plenty of options. Friendly staff as well!
Jeffrey ZGreat experience with your company.
REGINA DCar was a clean could have used a little bath in inside but not a deal breake! Thx
DAVID SI got the truck with 7 miles til empty in the tank. That was a bit of a surprise. I don’t expect a full tank of gas, but at least half a quarter of a tank.
Kayleigh MAbove and beyond
MICHAEL GI’m being charged a $500 cleaning fee for leaving the truck in the same condition that I picked it up try contacting multiple people to see why I mean charge this amount have been given the runaround and now my card being charged putting me negative in my account for something that should not have been charged once soever I will never ever do business with Jan Wilkerson auto care. I recommend no one does ever they said they would call me and they never did.
Todd HDrop off was smooth. I dropped off after they were closed so I didn't interact with personnel.
Nephi WOur running lights went out 4 hours after we started on our drive.
JOANNE WAngela was extremely helpful, start to finish.
Steven WThe back of the stick was full of dirt, debris, and broken glass.
Simon HThe vehicle was well maintained and very clean, and the overall rental process was straightforward and easy. However, I experienced issues with the mobile app during the return process. I had to repeat the photo submission process four times before it was accepted, which added approximately 30 minutes to my return. This was particularly frustrating given the below freezing temperatures and diminishing daylight.
JOE NVery professional environment.
BENJAMIN HNot related to the rental location, but the moving service that we hired through U-Haul never showed up to do the job.
Edward ENeed to have car play available on display and not just bk up camera
BRIAN JGreat service
JARAD JI have pictures of outside defects from pick up if needed. We damaged nothing and the vehicle drove well. I do recommend the steering being checked. It’s loose.
LORRIE BThe spring loaded pins holding the ramps in the closed position, were rusted and seized up. I had to break them free and lubricate them before they would work to load my car.
BENJAMIN BThe truck we had was clean but definitely needs to be looked at! Brakes were very hard to press, it felt like the axle was welded to the frame, like there was no suspension at all. Almost like driving on square wheels.
Lindsey W