Customer Reviews for Jan Wilkerson Auto Care LLC
(U-Haul Neighborhood Dealer)

291 reviews

19825 Northwest Pkwy   Marysville, OH 43040

(937) 642-1003

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(937) 642-1003

19825 Northwest Pkwy
Marysville, OH 43040

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Trycia L. 
Rating:
5.0

It's all good, Very easy transaction and 24/7 turn in. Excellent

JOHN M. 
Rating:
5.0

Staff was very friendly and pick up and drop off was easy.

CHANTEL T. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

agent was great; experience was great

DIANE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Tracie N. 
Rating:
5.0

If you are wanting to rent a U Haul in Marysville, this should be the location you choose. Their customer service is hands down the best. You are in and out quickly, no surprise charges, vehicles are clean and maintained and the staff are friendly and efficient

ELISA Z. 
Rating:
4.0

Spring loaded Lock pin was missing for the dolly ramp to keep the ramp in place while driving.

ANDREW K. 
Rating:
5.0

Nothing! Customer service and Staff were excellent.... Keep up the excellent work!

DAVID D. 
Rating:
5.0

The totally BEST U-Haul location I've ever used. Great staff and some really interesting collector cars in the office.

DONALD S. 
Rating:
5.0

Terrific customer service. Easy drop off

DEBORAH H. 
Rating:
5.0

I couldn't have asked for a better experience

JAMIE C. 
Rating:
5.0

Very helpful and nice

Justin M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

WYATT S. 
Rating:
5.0

Nothing. Both pick up in Ohio and drop off in Tenn went smoothly. Thanks.

RYAN H. 
Rating:
5.0

N/A

Sandra B. 
Rating:
5.0

Great job!

Alan D. 
Rating:
5.0

There was a futon top left in the van. It was in the way.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Lynn O. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
2.0

Actual physical location was very nice. The “location” was poor because I had an hour travel to pickup truck and return to my starting point where items were located.

James M. 
Rating:
5.0

NOTHING - BEAUTIFUL FACILTY ROD AND KATHY MORGAN

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing perfect interaction

Andrew C. 
Rating:
5.0

Everything was good at the pickup spot at Marysville Ohio

rick W. 
Rating:
5.0

Nothing.. you were amazing people!!

CIERA F. 
Rating:
5.0

Stacey was professional, helpful and kind.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Smooth easy transaction.

Shawn S. 
Rating:
5.0

This location was amazing !!

KIMBERLY B. 
Rating:
5.0

This was the best rental truck experience in 30 years. The staff was excellent to work with!!

Bryan C. 
Rating:
5.0

It was an excellent experience as far as I was concerned.

RICHARD B. 
Rating:
4.0

My issue is not the equipment but my card was charged one amount and then charged another and no one knows what's going on and that's a problem.

Jasmine W. 
Rating:
5.0

We have rented from this location a few times. The staff and owner is awesome . Always friendly and kind. Plan to rent again from this location.

DEBORAH H. 
Rating:
5.0

The left rear tire of the tow dolly was low on air and should've been checked prior to being rented in Marysville Ohio facility for return trip back to WinterHaven,Fl.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Very professional. Place of business was clean and convenient. Jennifer was very helpful and knowledgeable. I would rent a u-haul from this location again. Thank you for your assistance.

KATHLEEN E. 
Rating:
5.0

Customer did not leave a comment.

BERNICE S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

They are very pleasant and helpful. Thank you!

Cassie F. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Mary was very nice to worrk with

NICOLE R. 
Rating:
4.0

We dropped and the location was closed , however, a friendly woman help us and answer our questions . Very nice

Amaury M. 
Rating:
3.0

Truck was full of broken glass, and the fuse for the trailer marker lights was blown. Told them I wanted to drop the truck off in NH, yet they set the drop off in MA and told me to call Uhaul to change the drop off, which took over an hour on the phone arguing to avoid additional charges. Overall, the truck wasn't clean, the drop off location was wrong, and it was up to me to fix things.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Online check in does not work. Service was spotty for my provider at this location. Need other option to do online return check it. Very annoying and waste a lot of my time

Agustinus G. 
Rating:
5.0

Customer did not leave a comment.

dick K. 
Rating:
5.0

Customer did not leave a comment.

gary D. 
Rating:
5.0

Customer did not leave a comment.

Glenda W. 
Rating:
1.0

They told me I don't need.a safety pin for the trailer hitch. The truck needed cleaning on the inside. I sent a complaint to corporate office and so far no response.

Mark I. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

Nicole K. 
Rating:
4.0

Customer did not leave a comment.

Lucas M. 
Rating:
5.0

Great service. I even left my wallet in the truck when I returned it. Noticed it once I dropped the keys in the drop box. It was then 9:30pm and Jan himself came back in to help me get it. Great folks and this place went above and beyond for excellent customer service. Thanks a bunch !!

Darren R. 
Rating:
4.0

Customer did not leave a comment.

JILL H. 
Rating:
1.0

get a different drop off location.

scott Y. 
Rating:
5.0

Ensure that all staff and all customers wear masks. We are in the middle of a pandemic, which is spiking in Ohio.

Neil T. 
Rating:
5.0

Customer did not leave a comment.

Juanita J. 
Rating:
5.0

Customer did not leave a comment.

Rock P. 
Rating:
5.0

Did not receive furniture pads i paid for

Patrick S. 
Rating:
5.0

No improvement needed. They were perfect. Friendly, competent, let me drive around their lot to get comfortable with it before I left.

JOAHNE P. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Highly recommend!!

Marilyn H. 
Rating:
5.0

NOTHING, I COULDN'T HAVE BEEN TREATED ANY BETTER

jim L. 
Rating:
5.0

Put up a larger Uhaul sign.

SHERYL S. 
Rating:
5.0

Everything was great. Nice clean place and equipment. Friendly people. Will do business again if needed. Nothing wrong with the company just the a/c in the truck. Better than other U-Haul places I have rented from. A+++ rating. It was a pleasure. Can't say enough how great they were.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

MARTHA F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
2.0

The location where I picked up the U-Haul did NOT include any of the equipment I rented. I was required to search through the other trucks in order find all the equipment I had rented (which was impossible).

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Service was fantastic

LARRY D. 
Rating:
5.0

Personnel was very pleasant helpful. Check out and in very smooth.

SHARON M. 
Rating:
5.0

Excellent experience! Thank you.

John P. 
Rating:
4.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

The staff was amazing and most helpful I will be sure to use them again

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Quentin T. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
2.0

They charged us 50.00 for not being clean. When we received it it had rope tied on the rails on the walls and trash on the floor. So we get charged.

Dillon H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

They were so friendly and nice. I was very impressed with how kind and how concern they were about my overall trip and they made you feel very important and they truly listened to anything you had to voice. I would and will tell everybody about this location.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D S. 
Rating:
4.0

Customer did not leave a comment.

Drew L. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Figure out how to get the license to go through better. That's the worst part.

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

The online check-in made the process quick and easy.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
No reviews have been submitted for this location.

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