First, the van was stuck in ice and had not been cleared ahead of time. We tried to clear it and after failing had to ask the store owner to come free it. This took away time from our elevator booking. Secondly, the bed of the van was wet and muddy. I had no other options owing to the availability and timing of move, so I had to use the van. Would've appreciated if the store owner had made sure that the van was drivable right away and was clean.Muhammad Shadae H.
Customer Reviews for J&H Flower Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick up location was changed at the last minute and I was told that was 5 min away from the original location, it wasn't true it was 20 min away . The new location was in a convenience store which I wasn't aware of and very poor identified. I had to call the twice to the 1-866 number for direction. On top of that I wait more than 20 minutes to get the paperwork done and drive off, my rental was only for 4 hrs., as a result of this i rush to complete my delivery and had to pay extra Km because the location was 20 minutes away from my pick up location. Very disappointing.MARIAD G.
Location was tough to find and the vehicle was not cleaned and sanitized, was told the renter had to clean it themself. Also, the gas tank was not completely full so I ended up spending more money on gas then I needed too.TREVORA L.
Hi There, I am writing to give feedback on my recent Uhaul experience. I picked up a cargo van on January 2nd at 10:00 in Mississauga, and started driving to Milton to pick up a piece of furniture. When I got on the highway, I tried to use the windshield washer fluid to clear my windshield of salt, however the mechanism was not working. I pulled over at a gas station to purchase some washer fluid and check the fluid level, and there was clearly fluid in the tank. Something was wrong with the mechanism, as it would not squirt the fluid at all. This obviously made driving the van dangerous and tedious, as I had to take back roads the rest of the way home, and have my husband squirt water periodically on the windshield to clear it of salt. Altogether, I am pretty dissatisfied with my experience. Having to take backroads most of my trip also caused me to incur additional mileage expenses, which I am not pleased about. If there is anything that can be done to help rectify the situation, I would be very appreciative. Thank you, EmilyEmily K.
I live nearby and use this location often. The owner of the flower shop is very courteous and helpful. Will use this location again.Patrick A.
Everything was excellentJASONREGINALD D.
Customer did not leave a comment.MARJORIEE M.
Have a fleet of box vans too.FARAAZ A.
I think U-Haul rip me off.. it starts with $19.95, I did 59km which is $30 plus it bought insurance $15. It should be $65. But they charge me $118.Tahir A.
Charges for kilometres are expensiveSAIVIBHAV K.
Great service at this location.PATRICKP A.
The uhaul mentioned the drop off is till 9:30pm but the store closed earlier and charged me for a extra day. Also worst Id verification system. I made reservations twice and it got cancelled. Had to go to this location now and still had many issues. Why can't the check in process be done earlier other than before getting into car. Worst service and unnecessary extra charge.Shanthin P.
Customer did not leave a comment.RUSSELLF C.
Customer did not leave a comment.Wendickson R.
Customer did not leave a comment.Anthony D.
the only thing was it was extremely dusty on the dash to the point I had to keep the window open to stop coughing and sneezing so it needs a dusting out but otherwise it was in great condition The proprietor was very helpful and pleasant to deal with.DEBRAA K.