It wasn't the location that was substandard, it is the U-Haul 24-7 website that needs help. We had to get someone to go into the system and override it from their side to actually get the system to get us a key.Took over an hour to work that out and then had the same issue when trying to turn it in! Danny from the U-Haul in Stone Mountain saved our day!Paul C.
Customer Reviews for J&M Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William F.
Nothing at allLYNN T.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.DAVID C.
Very friendly and helpful.DEE P.
Customer did not leave a comment.Pamela E. | Overall Experience
Customer did not leave a comment.REGINALD F.
Customer did not leave a comment.Mark B.
I can't think of any suggestions, everything was, excellent! Best price, convenient!JAMES R.
Customer did not leave a comment.JAMES M.
Dropped off late with phone drop off option.John D.
Customer did not leave a comment.James M.
Great customer service!Bryon M.
The gent running the place was very nice.LAWRENCE H.
Dropped the truck off after hours and the staff followed up quicklyHERMAN S.
Customer did not leave a comment.HERMAN S.
Customer did not leave a comment.joe C. | Overall Experience
Keep doing what is being done.RICHARD W.
Crank on trailor takes a long time to adjust up and downWILLIAM K.
The mirrors would not move. I was afraid to break them so they were not adjusted well This is the best place I rent from so the mirror won't stop me from going backSTEVEN B.
very friendly and helpfulMELODY P.
Customer did not leave a comment.STEFFEN L.
Customer did not leave a comment.LINDA G.
Customer did not leave a comment.LARRY D.
They gave me a truck with two bad tires one tire had a big gash if we would have drove it we would have died.could not even leave when I was suppose to leave they need to check the trucks better and need to clean The trucksHEIDI P.
Actually have the u-haul ready to go when we have it reserved. We were put behind several hours with our move because the u-haul was not at our designated pickup place on time.Cody H.
Everything went just as planned. Great serviceDARRELL K.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.MARK P.
Excellent service- in and out quickly - very reasonable in costs for local use.Charles T.
Basic, quick, and easy.JONATHAN R.
Customer did not leave a comment.GLEN A.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.David H.
The trailer had a wiring short in it. Ended up blowing 4 fuses in my truck. It was the only one he had and I could not wait for him to get another one. End up taking the trailer and using my personal magnetic lights on it.Kirk S.
The manager was a real help and honest. Thank you for your great serviceScott F.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Carrie R.
Customer did not leave a comment.JERRY J.
Dropped off after hours, put keys in door flap and was on my way.Gary H.
Great experience!JUSTIN C.
Joe was super nice and quick to accommodate any of my rental needs. I will definitely choose his location in the future.Lisa S.
I dropped off after hours but called ahead to find out what I needed to do. They were very friendly and helpful.Tim W.
Customer did not leave a comment.Jonathan S.
Cleaner officejohn K.
Customer did not leave a comment.Chad J.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.David E.
Joe was very accommodatingANGELA E.
Very helpful. Have used this location before and would again for any rental needs.ELIZABETH S.
Customer did not leave a comment.MICHAEL B.
J&M Mini Storage is the best!TROY M.
It should be clear what is expected of check in beforehand so people can better prepare. We had to go back and drive 30 minutes to get our passports to confirm. The website should be better maintained as well.Seth M.
Customer service was outstanding! The gentleman was incredibly kind and helpful. The truck was clean and perfect for moving our belongings. I MORE than recommend him and this location.CHRISTOPHER E.
Customer did not leave a comment.Kelli B.
Customer did not leave a comment.Alice S.
Customer did not leave a comment.Alex T.
Customer did not leave a comment.Meredith D.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Joel M.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Andrea C.
Very helpful office. They directed me to contact customer service to resolve my issue.Jose P.
Customer did not leave a comment.Chad J.
Customer did not leave a comment.Philip P.
Joe was PERFECT NO improvements neededDwana G.
Can't think of anything.Patrick F.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.John M.
Customer did not leave a comment.thomas R.
Joe was awesome!Gregory K.
Customer did not leave a comment.Timothy G.
Employee was absolutely top shelf!Kevin D.
Nothing that I can say. The man there is so helpful and nice to work with. Would rent from him again for sure.Kim G.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Camellia G.
Real Nice guy. Fast service, would rent from here againLarry S.
Nice guy in office really helpful and fast rental. Would not change nothing. Would rent from here again.Aneeka W.
Nice guy. Always nice and helpful.Richard L.
Customer did not leave a comment.Julia E.
Customer did not leave a comment.Timothy B.
Awesome customer service and care!ASLYNN H.
Customer did not leave a comment.Charles H.
I had just filled up the truck at the local gas station before returning the truck. Operator of the location stated the truck was not full and therefore charged me for the U-Haul gas. I was not happy!. I have never looked at U-Haul competitors before this but now I think I had better. -Ian E.
The truck was clean; however, the door cable locked up at our first stop and we had to spend several minutes to try and release the cable to get it closed. The truck was still loaded. Very dangerous; as the door was extremely heavy. The cable or spring malfunctioned. I contacted J&M to let them know so another customer did not have the same safety issues.CHAD B.
Joe is so great to work with! He guided me through every step.Phoelicia P.
Better customer serviceGrace A.
Joe did a great job helping me with the trailer rental. He explained everything clearly and walked me through all the steps with the trailer hook up. Thanks Joe.Sharon R.
Thanks for your great customer service.John G.
Customer did not leave a comment.Crystal S.
The service was excellent and very helpful. Easy to pick up and drop off.Fulvio C.
Very nice guy with fast service. Would rent from here again.Larry S.
Nothing- customer service was excellent and it was a very pleasant experience.Marcie F.
Customer did not leave a comment.Todd S.
Main uhual contact was disorganized. Did not provide rental truck at tme and location requested. No dollie was provided, event though it was ordered.Ethan F.
Customer did not leave a comment.Derrick H.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.Robert C.