Customer Reviews for J&M Self Storage
(U-Haul Neighborhood Dealer)

1,008 reviews

1939 Oak Tree Rd   Edison, NJ 08820
(Located just west of Grove Ave)

(732) 494-1946

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(732) 494-1946

1939 Oak Tree Rd
Edison, NJ 08820
(Located just west of Grove Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional experience with the employees. Well run establishment.

Rafael B. 
Rating:
5.0

The agent, Andy,that helped was quick, courteous and professional. Would definitely use again!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR S. 
Rating:
5.0

There is always a chance to do better than before, as our experience teaches us ways to better ourselves, tested and tried.

Moghul Restauran V. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

I recently rented a U-haul on July 8 for a one-way trip from NJ to PA. I picked up the truck at J&M Self Storage in Edison, NJ and drove to CubeSmart Self Storage in Piscataway, NJ for a total of 6.2 miles. I then drove from CubeSmart Self Storage in Piscataway, NJ to my home in Hillsborough, NJ for a total of 14 miles. We loaded the truck and drove from Hillsborough to Wyomissing Gardens in Wyomissing, PA for a total of 97 miles. We returned the truck to Yours One Stop in Reading, PA on Saturday, July 9. The distance from Wyomissing Gardens to Yours One Stop is 2.2 miles. Based on this information, the total miles we drove the truck is approximately 120 miles, so I'm a little confused how I received an invoice stating I drove an additional 276 miles over the allotted 124 miles included in the rental. I'm not sure where you got this mileage from, but it is just not possible based on the places I drove to. Not only that, but the truck only had a little over a half tank of gas when I picked it up and the only time I put gas was to replenish what I used. There is absolutely no way I drove 400 miles on a half a tank of gas since the truck only averages 372 miles on a full tank. Some one at one of the locations must have entered the mileage incorrectly. Unfortunately, I'm a trustworthy person and did not take pictures of the mileage on pick-up or drop-off. I would appreciate if the additional charge of $119.23 be reversed. Thank you for your attention to this matter.

Dana A. 
Rating:
5.0

Customer did not leave a comment.

Cyril P. 
Rating:
5.0

Owners and facility outstanding.

John D. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Thanks for accommodating me, my reservation was at other location and location was closed on Sunday, I was not able to complete steps through the app.

Sandip P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Keep up the good work

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

This place is always great solid pricing good availability A+

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Sudeep M. 
Rating:
4.0

Representative at the location was friendly and very helpful

DAWN S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Great and easy to pick the keys. Agent was very nice and provided all comfort for a person who rarely have moves. However I will recommend this to all my friends to make local home move easy. The location was open on Sunday and was great. The return was simple to drop keys in the box (after office closed).

Subramaniam K. 
Rating:
5.0

What would we do with out u haul the company is just amazing the prices are amazing 10 out of 10 for me

Alberto G. 
Rating:
4.0

Customer did not leave a comment.

Abhijit B. 
Rating:
5.0

For me nothing. I have rented before and was completely satisfied.

Joseph B. 
Rating:
5.0

Very pleasant staff

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

BECKY C. 
Rating:
5.0

The truck was clean and desk representative was friendly. Plus the truck dashboard was digital meaning they have new trucks.

Ronak P. 
Rating:
5.0

Excellent service.

Kushang B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

Jake G. 
Rating:
5.0

Customer did not leave a comment.

AHMED P. 
Rating:
5.0

I think the taxes added up were to high..so many fees were there from 19.99 plus tax plus 10minles shouldn't come to 40

ANISH S. 
Rating:
5.0

The acceleration is not enough for hills on highways.

JARROD R. 
Rating:
4.0

Customer did not leave a comment.

MANOJ J. 
Rating:
4.0

I had issues with the mobile check in process. Good thing my pick up was at a time when the business was opened. Otherwise i never would have gotten my truck because the website just kept spinning and saying "awaiting approval. " Even the employee was confused, saying approval should be instant. Besides this, everything was pleasant & straightforward.

KATHARINE S. 
Rating:
5.0

Nice and easy

MICHAEL C. 
Rating:
5.0

All Good

BASUDEV P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Everything was very nice. Only thing is that the front desk missing is "smiles".

HARIHAR B. 
Rating:
5.0

Customer did not leave a comment.

JUDIT M. 
Rating:
5.0

your service is excellent

NASIRU B. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM K. 
Rating:
5.0

Customer did not leave a comment.

TAMIKIA R. 
Rating:
5.0

Exceptional experience from first contact to return

DWIGHT C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA K. 
Rating:
5.0

Customer did not leave a comment.

Mitesh C. 
Rating:
1.0

I rented a 20 foot truck and noticed prior to picking up the truck that I was unable to change the location for drop off. After calling the store and the uhaul customer service, I was told this was not an issue for my order and can be changed once I am in the truck. On the day I went to pick up truck I was informed from someone from customer service that I would not be able to change my location because this is a local truck and the next available one way is at 9 am. After being told the rates on the phone I was told different rates in the store. This was terrible customer service and interfered with moving schedule and cost more than I was told.

Melody C. 
Rating:
5.0

Customer did not leave a comment.

Nirav S. 
Rating:
5.0

No issues. Everything was what it was supposed to be. I will use them Ary when the need arises.

SHIJU M. 
Rating:
5.0

Customer did not leave a comment.

KISHORE S. 
Rating:
1.0

I dont understand why back to uhul same place .This us unfair bacuase we pay extra money for retun maile.

SUNILKUMAR P. 
Rating:
5.0

I attempted pick up on the app but was having trouble. The gentleman in the office was very nice and checked me in and explained everything. I was on my way quickly.

SUSAN N. 
Rating:
5.0

It was hassle free booking & return. Kudos to U Haul team for maintaining such good service.

PADMAKAR S. 
Rating:
5.0

Customer did not leave a comment.

RAMESH B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

MARCUS H. 
Rating:
5.0

Customer did not leave a comment.

KAMILAH W. 
Rating:
5.0

I highly recommend this location.

DAVID R. 
Rating:
5.0

The U-Haul app needs work. Lots of issues with taking photos, but the location was great. Highly recommend J&M Self Storage for your U-Haul rentals and more.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

ANIL K. 
Rating:
5.0

Customer did not leave a comment.

MAHESHKUM P. 
Rating:
5.0

Used this location several times over the last few weeks. Always great service

STEVEN B. 
Rating:
5.0

the person working the desk was pleasant

Carolynn B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

Check in was fast and efficient. Truck was fine. I didn't expect to have to give a less than 5 start review, but I was charged for fuel even though I filled the tank to the previous level. I took a picture of the gaugage as proof. When I called to address this I was asked to call back. When I called back I could not get through. The phone would give me some tones, then silence. I was able to leave a message on one call attempt, but did not hear back. I did get a refund for the fuel charge by calling the toll free UHaul number. Check your receipt carefully.

MICHELLE K. 
Rating:
1.0

The location manager misguided me on adding about $50 worth of fuel, for a 58 mile trip. I have also provided the receipt of fuel. Where as I was only required to add in only about $20 worth of fuel.

SANJAY B. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA K. 
Rating:
5.0

Customer did not leave a comment.

DANILO N. 
Rating:
5.0

Always good service at this location. It's my go to spot when I need a truck. Thank you

VINCENT B. 
Rating:
3.0

Greet customers with a smile

JANET H. 
Rating:
3.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

Customer did not leave a comment.

SUNIL P. 
Rating:
5.0

Great warm friendly service . Thank you 🙏

DANASHEKA S. 
Rating:
4.0

Customer did not leave a comment.

NIKUL P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
3.0

Customer did not leave a comment.

SUBRAMANI M. 
Rating:
5.0

I have used this Uhaul located on 1939 Oak tree rd several times and they have never disappointed me. Always understanding & courteous

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA E. 
Rating:
5.0

Staff was very nice.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

RAJESH KUMAR M. 
Rating:
5.0

As always great service.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

DORCA C. 
Rating:
4.0

Hot air was coming near the right leg area and due to that reason it was super uncomfortable needs repairs immediately

AJAYKUMAR J. 
Rating:
5.0

All good.

Amauris M. 
Rating:
5.0

Customer did not leave a comment.

VASUDEVA D. 
Rating:
5.0

Customer did not leave a comment.

DYAB K. 
Rating:
5.0

Easy checkin, friendly staff, no issues.

Wayne F. 
Rating:
4.0

I received a link the day before pickup to send license pictures. I then had to do it again in the app the day of pickup.

William C. 
Rating:
5.0

Excellent service

DEBORAH L. 
Rating:
5.0

Everything was perfect. The internet reservation was easy and the pick up site and truck was great.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Ronald Joseph M. 
Rating:
5.0

Nothing at all. Everyone was so friendly and accommodating.

ORIN O. 
Rating:
5.0

Very helpful guys. Truck was perfect. Needed more blankets, but that was probably a U-Haul distribution issue. Highly recommend this location.

DARIN E. 
Rating:
5.0

All was very good

MIROSLAW K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top