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Kimberly C
Customer Reviews for J&M Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great service, easy move thanks
nickolas EAgent was not welcoming
Paras Sfor some reason i couldn't reserve the vehicle verbally
GEORGE BThe staff were wonderful; polite, organized, easy to work with. The process was quick and easy.
Donna DUhaul App never work properly on time. Wasted 1 hour at the time of return. Very poor app, not even able to login.
Abhijit NConvienent location - easy drop box facility
Viral SSmile please.
ALLENU CWORST EXPERIENCE OF MY LIFE. I was supposed to get a call to fix the problems with my order and it’s been a month and still nothing!! I willNEVER use UHaul again especially this stupid location
Sarah SWindshield wipers were bad. Truck needed alignment. Kept pulling to the left. Back of the storage truck was wet. Looked like they sprayed it down and didn’t dry it. I had to wipe it down before I could put my furniture in it. Was disappointed that there was under 1/2 tank of gas in it. I had to fill it up before I started my 11hour drive.
Larry SYou guys are the best!
brian bQuick in and out. Excellent service
Kamlesh PGreat customer service
Sunil PPerfect
TENZIN KThe car was too old to drive. The trunk was too tight to open up and full of rust
Avishek SI loved the man at the front desk. Very helpful and informative <3 Sorry I can't remember his name :(
Rebekah RNo improvement needed as far as I know! Great business manner and customer service.
RONALD SVery great service I love this location it’s the best experience ever.
Antoine JExcellent service, cargo van ready when promised and really convenient location. Great experience.
Chris OPleasant to work with Clean Transparent with the pricing Great overall experience
Catherine AKeep up the good work!!
Srinivas COriginal reservation was made over 1 month ago at Supercars in Metuchen location. I arrived and they did not have any trucks available. We had to call U-Haul to have the location switched to this one. Upon arrival, the lock to the reserved van at J and M would not unlock! Therefore I had to get another van at this location. Overall terrible experience that made a stressful day more stressful than it should have been.
Kevin QGreat customer service
Kannan RGreat experience, I’d definitely use again.
Erica VThey where very friendly and helpful.
Shantoya Mprofessional customer service
KANNAN RGreat owners! Very nice. Everything went smoothly
UDAY STruck brakes not functioning or text
SAM GGreat experience and loving easy pick-up. Keep up the good work.
Subhash VHad returned truck on 7/29 evening and got an email saying I had a accident in the truck on 7/30 8:25 am
ANTO SVery well customer support. hassle free service.
Prasad DThere was a link sent to me to return the truck. I had an issue while filling out the form and was unable to attach the images of the truck’s condition.
Joshua Pnothing it was a great experience .
Harold EWill rent again.
Henryk UGreat customer service at this location
Kannan RI’ve rented several times from this location. Always great service and pleasant dealings.
Raymond DGreat people
Sunil PI like to have a full gas tank when I start so I don’t have to guess how much to fill it to get to the level I started with. Otherwise, I have used this location many times and always find the owners helpful and courteous.
Geoffrey BGood Service. I appreciate your help.
BHARATKUMAR PThe time I needed the truck for changed and they were very accommodating.
Geoffrey BSupply some moving blankets and straps. Cargo area was empty.
leonard LBoth people that I interacted with were both patient and knowledgeable. No complaints and would certainly recommend this facility.
William LNice and excellent service from J&M storage U-haul rental
Sankara Sthis was an easy pick up and drop off location. the experience was great, cant be any easier
LUIS CEverything was great !
Leeann CNot a thing. The service was excellent and accurate.
Nick D