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Giovanni V
Customer Reviews for J&O Fast Fix
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful. The utility trail was well maintained and worked perfectly.
Martin KThere is no help at all, is a do it your self even for the installation, won't recommend if you hot little to no experience with hooking a trailer yourself.
Andres HThe cargo van we rented fit our needs perfectly, and I would recommend this size for a one bedroom move. In addition, the van was in near new condition, had good driver/passenger amenities, and was relatively comfortable and easy to drive. Unfortunately, the online tool did a poor job of identifying nearby locations that had one available. We had to go location by location, before finding one that could confirm availability.
David PThank you so much!!! Very nice
jesus hThanks 🙏
carlos pExcelente
PATRICIO LGreat customer service. Thanks 👍
CYNTHIA FJulio took very good care of us from the minute we walked through the door ! Very friendly and professional- would highly recommend him for all your uhaul needs!
Julia RContactless pickup was scheduled, but was not available.
Angela VEverything was fine
Damarys VAwesome customers service friendly and on point
Daniel FJulio was great! Very personable and helpful. Everything went smoothly and I would definitely rent from this location again.
Diane RN a
Aurelio HDon't call me saying I didn't return the truck and sending me messages about the return of the truck for being late on the return when I had return the truck 2 days ago and to send messages about what the charges I could face when it was your worker mistake at the drop off location them got charge 16 dollar extra for over mileage I quess when the truck from Hempstead ny to copiaque ny to to pickup the stuff to drive to Allentown on truck road was way over the mileage yaa gave me which it doesn't make sense because that was 22 miles plus 138 and they only gave me 146
Jiovanni NOpen on quarts whim it seems not by any hours, had to redo reservation there at his options and with a different truck then uhaul assigned me.
DANIEL SThe only thing was that i made the reservation. I went in person to confirm everything okay. But when i went on Saturday to pick it up. Everything change, i was going to have it for 9hr. Then it changed to 7hr i had to ruch then i was charged 63$ and i don't know for what because i did not get a recite
johanna sLove the owner of the place and his communication
Jeryl WReporting fraudulent use of customer information
Mariann Pgood
arnold jgood location
emerlyn vvery good
anessah dI was grossly over charged for miles i did not put on the truck and the dolly i reserved wasn’t there and i had to pay more and drive out of my way.
Devon TI was charged almost $50 more than what the website said I would be charged. Will not be going back there .
Mekola SNot sure what they are trying to pull off but the mileage when I pick the truck up was 90583 and when I dropped it off it was 90600. My invoice came stating I drove 32 miles and the odometer reading is not accurate to what it actually is. Also there was multiple empty bottles left in the truck.
Larry WThe attitude of the person in desk! So rude and unprofessional and the store is a mess and just not trustworthy
Solimar NEast process
Mario CEverything went well. The only complaint is that I was way overcharged. I started with 76646 and ended with 76689. The place I was going back and forth twice was only 4.6 miles. But because the automated system had 76584 in the preform before leaving in it and the place literally closed when I left. I couldn't change it. It told me to contact the place. Which was closed. I ended up paying as if I drove it 100 miles. Which was actually like 20. Way over paid. Please check everything before leaving.
wilfredo RI booked a Uhaul and then got a call that it wasn't available at the location I booked. Unsure why the system would let me book it when it wasn't available. I had to drive further to get what I needed, which is then extra money because of mileage.
SARAH KMore best service
Eurys Sfirst of all, i booked a 15' truck but just because I reached the location to pick it a couple of hours late, my reservation was canceled. I got no phone call or text from uhaul before cancelling my reservation. uhaul must have checked with me first. and the 10' truck that I took was in a pretty rough shape. also I was charged total 80usd for a 10' truck with around 40 miles driven. that really seems expensive for this deal.
Damanjeet SBueno
yahaira gVan had location owners items In it. Had to ask them to remove. Van was dirty inside.
Jason MLack of Communication smh
Antoine EThe location was easy to find. But I rented a uhaul 2 days in a row. First day I got a 9 ft cargo van. That was GREAT LOVED IT PERFECT!!. Second time not so great tried to rent the Same truck but they didn't have it available so I REGRETTABLY rented the 15 ft what a mistake!! It was dirty! Drove horrible , the fuel level and odometer were WAY OFF. Plus when I did the contact free 24/7 rental both time the second time I had to go in and wait in line for something I easily did on the website the previous day. He even tried to overcharge me !
Amy QCosts were high. I had asked for a truck in the town I live in. I had to drive 14 miles just to pick up my truck. Just too much money for 6 hours with a truck.
Laura HThe Truck wasn't clean, it had an awful smell, like someone had transported animals... I was charged one day extra I only rent it for one day.
Abdelkader GNothing everything was excellent !!!!
Michael BTruck selected was double booked. As I was checking in and after the app had me confirm the truck number. Someone drive off with it. The app was hung up waiting for the app to confirm my secondary contacts. We made the secondary truck work, but it was smaller and not everything fit. Would not recommend the app for booking trucks. Had I gone in when I arrived, which was before the other individual I would have had the truck.
Megan CWhen I picked up my truck, there was trash from the previous person inside. In the cup holder I found a used face mask, and a paper towel. Wedged In between the middle and passenger seats there was an empty water bottle. I removed the garbage as to not incur an additional fee with my own rental.
Nicholas AGreat service
luis rNothing really. Friendly service and the truck was fine.
David SAwesome customer service. Definitely recommend using this location.
Micah GOwner was very helpful and friendly. He was very accommodating and provided prompt answers and service.
Robert SI have a little difficulty with online check in having issues with how to pick up the truck secondly before returning there is a couple instructions that was not mentioned during the rental process. It’s not a big deal for me but for others probably. My suggestion after confirming rental all instructions should be mentioned that might take a couple minutes and might required a couple picture so the rental person is aware. Over all I’m satisfied with the returning process because a couple picture that was taken give you a peace of mind it’s like a DIY process.
Dominick AI was told that I would pick up at one location when I reserved the trailer. The night before I got a phone call that I had to go to another location and the pick up time was different. The reason was that the first locations trailer was broken. This change was made difficult as it’s was farther away and 1 and 1/2 he earlier. The trailer should have been driven to the set upon location. This had no issue with this location!
LAWRENCE AGreat experience.
Daniel Pgood
miguel vThings left over in the van made me doubt it was properly cleaned beforehand. Somehow the odometer read I traveled a whole 60 miles within the city when I live only 10 miles between my destination. The tire pressure on one tire was low. Not coming back here when I have to go through the stress of both moving and now dealing with overcharges on a rental van.
Noelle FI don't appreciate being charged for extra miles that I don't have proof of when all the truck did was go from one shop to my home to the shop to get my car and the to the apartment in Allentown then straight to drop off destination. Especially when I put $30.00 off gas in the truck and have the receipt to prove it, BECAUSE I KNOW ABOUT VEHICLES IN THE WINTER, NO GAS IN IT WILL FREEZE THE GAS LINE! IN TOP OF IT WHEN I SPOKE TO THE MAN HE WAS VERY RUDE! I ALWAYS USE U HAUL, BUT THIS IS MY LAST TIME, I WILL USE A DIFFERENT COMPANY FROM HERE ON OUT. YOUS WANTED YOUR EXTRA MILEAGE MONEY, THEN I WANT MY EXTRA GAS MONEY I PUT IN SINCE WHEN I GOT THE TRUCK IT WAS AT 1/8 OF GAS AND I LEFT IT AT A HALF OF TANK. I TAKE CAR OF MY CARS.... SO YES, THAT'S A HABIT. BUT YOUR GONNA RIP ME OFF, I WANT MY GAS MONEY BACK! AND I WILL CONTINUE TO BUG YOU EVERY DAY UNTIL I GET MY MONEY BACK. TRYING TO BE NICE CAUSE THAT'S WHO I AM, NEVER AGAIN! I EXPECT A REFUND OF $20.00 IN MY ACCOUNT. I DIDN'T COMPAIN ABOUT THE FOOD UNDER THE SEATS, BUT I'M COMPLAINING ABOUT MY EXTRA MONEY I PUT IN THAT GAS. EXTRA MILES MY ASS, THEY CALCULATED WRONG, NOT ME, I SAID ALLENTOWN, THEY DIDN'T ASK ME WHAT ADDRESS I WAS GOING TO! SO HOW THEY COME UP WITH THE CALCULATIONS ANYWAY. SO... UNTIL I GET REIMBURSED FOR MY GAS, YOU WILL HERE FROM ME EVERY DAY.
Sandra RThe Office was very clean and the Associate was very nice however, the truck was covered with ice and snow that I had to remove prior to using this rental.
Suzanne VWorst experience with U-Haul I have ever had. It has been over a month now and I still have not gotten any remedy to this experience. I have been trying to talk to a guy named Clay Breece but he will not respond at this point and will not call even though I have requested him to call me numerous times. I am still waiting for someone to call me about this terrible customer service experience.
Zach DJ&O is my go-to spot!
Tyson Dgood
erick c