Customer Reviews for J&O Narland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of J&O Narland

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Shannon T.
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Customer did not leave a comment.

Jason R.
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Customer did not leave a comment.

Gerry G.
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Rates I thought pretty high for 24 hour, and then you charged like $20.00 at the end for extra miles, if I would have to pay for it, instead of the company I worked for I would have found another way, normal people can't afford these rates. $1078.00 crazy.

Dianna B.
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I believe that for those customers who did the prebooking ahead of time should get priority service when picking up their truck. I did all that you requested and my pickup time was 9:00 but bc two customers ahead of me did not, I had to wait for all the processes ahead making me not able to check out until 9:50. I could have been on my way. Perhaps you can instill something in the future so we can be accommodated by reserving and checking in ahead of time. Self check out? Thank you.

Stuart F.
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Customer did not leave a comment.

Crystal B.
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Angel K.
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Jerry was wonderful to work with, very flexible with my pick up times and had great costumer service.

Tonya A.
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The truck was over two hours late to arrive. I had to wait and trust they would eventually come as there were no other options. Parking lot was empty. The truck was not cleaned or sanitized before I got in.Truck smelled of strong cigarette smoke and had to drive with windows open to be able to breathe.

Ray D.
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Customer did not leave a comment.

Mike S.
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Staff was very friendly and helpful would highly recommend!

FRANK P.
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Customer did not leave a comment.

Christopher I.
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Very confusing layout but finally found I assume was the correct entrance door only to find it was locked during the business hours clearly stated on the door. When I called the number listed on the door I was greeted with a "Hello", which while polite was a little lacking in information as to who I was speaking with. The person directed me to park the equipment "out of the way", and drop the key into the drop box, then asked me if I had any problems with the equipment to which I replied I did not. While he was polite and courteous I specifically waited to return the equipment during regular business hours so that I could have someone inspect it during check in to verify I had not damaged the it and that it was clean, etc. Essentially he was of little to no help as I checked the equipment in upon return by myself via the U-Haul website.

Christy B.
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RANDY B.
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MISTY R.
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Jarrett B.
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Ron V.
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Keep up the Great Work

David B.
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Was charged 34 miles than drove

paul K.
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truck could have been cleaned from last person's use

Kimberly L.
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Customer did not leave a comment.

Terry D.
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chris P.
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While trying to get a quote I experienced a woman that was very rude and hung up on me. After calling back the next woman hung up on me whether or not that was an accident I do not know but she was polite and helpful at the time. Then after getting the equipment using it and returning it the same day I get Inundated with calls about quotes to rent equipment. Your computer people are not communicating with the peoples on the phone or the site that equipment is being purchased at.

Bruce W.
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Customer did not leave a comment.

erin A.
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I called the day before to see about renting a truck. I was quoted $160 for a trip from Winterset, IA to Washington, IA. When I got there he had entered the info wrong and was charged $250 (but did put in a Budget match for $40 off). With the Budget March that brought the total to $209 still $50 over what I had be quoted on the phone.

Jeff J.
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Kathy R.
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Dorene W.
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Using your online pickup was the worst, no connection, called and waited over 40 minutes to get connected to a customer service representative, at which time it took way to much time to get thing going. We were on a very tight timeline to get my mother moved and be on time, and due to your "online" pick up system we ended up being an hour late by the time things were done and said.

John B.
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Just keep up the good work

BRAD S.
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Dawn S.
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Patrick R.
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Jerry is always really helpful and accommodating!

Brian G.
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We had some city wide internet problems when checking in but Jerry was able to figure out a work around and I very much appreciate this!

David B.
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Customer did not leave a comment.

Joe T.
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Mobile pickup experience was horrible.

Robin B.
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Location said open but it wasn't. No one in attendance. Had a drop box to leave key and a phone number to call and leave message regarding time and equipment numbers.

August H.
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Customer did not leave a comment.

Darin H.
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Brenda H.
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Excellent customer service from U-Haul personnel.

Lisa P.
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Perfect! Easy drop off.

Ron T.
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Customer did not leave a comment.

Patricia D.
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Just keep doing what you are doing. Well pleased.

Brian G.
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Very friendly and helpful people to deal with!!!

Donald B.
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Customer did not leave a comment.

Katey C.
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The owner was great and friendly and super helpful. The check out procedure was never explained that I would be mobile picking up my truck so that was frustrating. Also, the fact that if you are more than an hour late for a pickup it locks you out. Neither of these had to do with the location.

William A.
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Nothing

Dan A.
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Great help dropping off trailer

Heidi B.
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Customer Service was OUTSTANDING! Absolutely intend to work with Jerry again!

Dusty T.
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Extremely rude person when I went to pay my bill. Will not use UHaul again for this reason.

amy B.
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Customer did not leave a comment.

Thomas or Franki R.
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The business was closed on Monday and Tuesday. We dropped off the trailer per instructions from U-HAUL but certainly felt uncomfortable doing so. We had no contact with anyone there. We also received a call wondering if we were going to return it after we already did. I was not comfortable just leaving it.

DAvid R.
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the charges when i returned the truck were not what i agreeed to when i picked it up.

Kris B.
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JAY K.
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John H.
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miranda M.
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Jerry -Winterset dealer was nice, helpful.

Julie W.
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mary G.
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We received great service at this location. Mr. Narland was able help us when we showed up unexpectedly on a Sunday morning with a trailer we had rented in Illinois that had electrical issues. After a quick diagnoses of the problem, he had us on our way in under 30 minutes with a different trailer. He was a lifesaver and we were very grateful for his help. We will certainly recommend him to others.

Steven G.
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Customer did not leave a comment.

Larry E.
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Make sure that someone is in office. We had to go to urbandale Iowa to pay them drive to winterset to get it. The urbandale location screwed things up and it took us 2 hours in order to finally drive off in truck.

tonya Y.
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Lorraine G.
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Jay S.
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Diana R.
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Jeff F.
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kevin J.
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kurt C.
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Nothing. We are a Restoration Company and deal with alot of contents and we always rent from Jerry. He is always very accommodating.

Diane M.
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Jerry is great to work with. Thx again Jerry

jennie B.
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Our drop off was an amazing experience. The staff was helpful, and really talked to me about our experience. They were also kind enough to remove the tow dolly fee. Amazing place, amazing people.

Donna W.
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Customer did not leave a comment.

Thomas Gregory R.
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Make sure your main service center keeps the reservation at the location that the customer selected and don't lie that the customer gave verbal authorization on a phone call not received by the customer to change pu locations. Mr Jerry in Winterset was excellent to work with- a fine man and representative of UHaul.

Liz H.
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Jerry was very efficient and helpful!!!

Commodore T.
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Customer did not leave a comment.

Michael R.
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Operator was very friendly and knowledgeable but the location is a mess and this particular truck has been beat. I requested a truck from Osceola Iowa to Adel Iowa and this was the closest location. I did not get enough miles to make the move that i requested and had to pay overages. The reservation was wrong about the requested equipment. The drop off location kept changing

Roy W.
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Customer did not leave a comment.

Tom C.
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DALLAS D.
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Jerry B.
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The self service app did not work well for me even though I followed the instructions. Truck did well, location was convenient, and the proprietor was awesome.

LISA V.
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Jerry is great to work with. I wouldn't change a thing!!

Randy S.
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nothing Jerry was great and the truck also

reta S.
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Customer did not leave a comment.

Ron T.
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Brian C.
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All around good store

Michelle C.
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Bryce B.
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Alfred B.
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DARRELL H.
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The van size that I wanted was available and when we tried to start it, the battery was dead so I had to have a smaller truck which caused me to have to make an additional load and rent a pull behind trailer the next day which I had to miss work for. The truck only had 7/8 of a tank in fuel when rented it. The office person told me that he would correct it. Worst rental experience of my life. I work in the service industry and this rental for me was a service nightmare. No way I could recommend Uhaul to friends or family. Sorry

Kathy N.
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Customer did not leave a comment.

greg C.
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Customer did not leave a comment.

Ann R.
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Not having driven a UHaul truck before, it would have helped to review how to shut big door. Excellent response from UHaul when I got called about parking problem.

Brian W.
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Customer did not leave a comment.

Lance T.
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Customer did not leave a comment.

chris N.
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Mr. Narland is a very accommodating representative of your company. My only complaint was that we were unable to get the ramp to work.

John H.
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Customer did not leave a comment.

Donna W.
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Donna W.
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RICK A.
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Clean cabin area

ILENE D.
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Mr. Narland is very helpful. This is the second time I have rented from his location.

Amber B.
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He was great. Thank you!

Russell D.
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Customer did not leave a comment.

Sharon H.
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J&O Narland does a fantastic job when you need to rent a truck.

No reviews have been submitted for this location.

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