Customer Reviews for J&R Sheds & Equipment
(U-Haul Neighborhood Dealer)

107 reviews

3021 Churchville Rd   Churchville, MD 21028

(410) 734-2442

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 734-2442

3021 Churchville Rd
Churchville, MD 21028

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Lots of room for parking the returning vehicle

Brian F. 
Rating:
5.0

The gentleman that helped me install the auto transport was amazing. I showed up 15mins before they closed and still helped me like if i was the only person there. It was an overall great experience

VALERIA A. 
Rating:
5.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

From pick up to drop off the customer service was awesome! Being reached out to by text as too where to drop off the trailer was so helpful!

CRAIG K. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Great customer service! Very accommodating.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Improve fuel economy of vehicles. Outside of vehicle had lots of dead bugs. Overall, an excellent experience; exceeded my expectations.

Greggory M. 
Rating:
4.0

We were stuck on the side of the road with animals and kids for over 3 hours the 1st day and then stuck with a flat tire for over an hour the second day. Awful experience!

SCOTT B. 
Rating:
4.0

Nice people 2nd time I rented from them will rent again thank you

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

While the two guys at this location were great, the location was clean, and following Covid protocols, it was 72 miles from where I wanted to pick up the trailer. I reserved a trailer 2 weeks before I needed it. I called the week before to find out if the location was close to DC and was told it's too early to confirm a location. I then called the day before pickup as I hadn't heard anything and was told to call the DC scheduling number. I called that and tried to confirm and the woman said “someone will reach out”. It wasn't until 3:30pm the DAY BEFORE PICKUP, when I was TEXTED a message saying sorry, but we don't have your trailer until five days later. Call us to reschedule. A TEXT MESSAGE! I cannot believe that's how this was handled. When I did call, the closest location was 72 miles from DC. I had no other option as I was moving that day. I find that completely unacceptable. Again, this location and the staff were lovely, they really helped set us up for safety. Just cannot believe this was how things ended up. I will definitely rethink using UHaul again.

TENNILLE G. 
Rating:
5.0

They were tremendously helpful, professional, and very friendly.

Jessica S. 
Rating:
2.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Guys are great to deal with...

james H. 
Rating:
5.0

Customer did not leave a comment.

Frances P. 
Rating:
5.0

the BEST customer service!!!! So grateful for the help and understanding! Totally would use again.

Ava K. 
Rating:
5.0

The personnel at this facility were helpful and courteous

LARRY L. 
Rating:
5.0

Awesome customer service,

CHRISTOPHER S. 
Rating:
5.0

Location, staff, and equipment were great. U-Haul rates are absurd. It was my only option in the area. Twice as much as Ryder.

JAMES T. 
Rating:
5.0

Awesome place. I call it a hidden gem. Employees was extremely polite and helpful. Hopefully, I don't have to move again, but if I do I would definitely be coming back for a truck.

Katray W. 
Rating:
5.0

Cliff and Erin were excellent to deal with. They made the rental process smooth and easy. I would highly recommend this location to anyone wishing to rent a truck without the usual stress.

BRUCE B. 
Rating:
5.0

It's the only location in this area that ever comes through for me when needed. Always excellent service and they're always super helpful no matter what. These guys are literally the best in town.

BRIDGET A. 
Rating:
5.0

Excellent customer service. Great people to do business with. Thank you for a great experience.

WALTER S. 
Rating:
5.0

Nothing that I can think of. Everything went extremely smoothly.

william S. 
Rating:
5.0

Very fr

David R. 
Rating:
5.0

Customer did not leave a comment.

Christine N. 
Rating:
4.0

Dropped off when closed. No issues.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

VINTON C. 
Rating:
5.0

One of the rims were completely rusted need to replace it!

Paul P. 
Rating:
5.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

Everything went great, no problems

DARRYL M. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Staff are very friendly and very efficient with getting the paperwork ready. I will definitely use their services again when needed and recommend them to friends.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Brendan W. 
Rating:
5.0

Customer did not leave a comment.

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

They took the time to mame sure I understood how to properly secure the vehicle on the dolly, chains, and hook up. EXCELLENT attention to detail so much so rhat when I argived at the drop off facility, I was able to explain how to disengage the new style trailer.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

TYRONE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Chante H. 
Rating:
5.0

Absolutely No issues with the rental equipment or agent. He was very friendly and helpful. Problem I had was with the uhaul online reservation. The estimated cost was not accurate and even though I had less miles and earlier drop off it ended up costing more than expected. Next time I will plan about $100 more than estimated

Sue P. 
Rating:
5.0

Once again the folks at J&R helped me out of a jam. Absolutely love this place.

james H. 
Rating:
5.0

The whole process from start to finish was excellent. The return was extremely easy and convenient. Thank you U-Haul for making the stress of moving manageable.

Dan M. 
Rating:
5.0

Erin was great.

teresa B. 
Rating:
5.0

Super friendly and helpful staff!

Tracy R. 
Rating:
5.0

Provide the equipment requested. I asked for a dolly and did not get it but was charged for it.

Michael W. 
Rating:
5.0

Very friendly and helpful staff.

DELORES K. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Nothing needs improving. Professional staff, very knowledgeable about the equipment, walked me thru the on-line rental process via my cell phone (unbelievably easy), hooked up the trailer for me. Nice selection of U-Haul equipment at this location. Definitely will use this location again for my rental needs!

Joseph M. 
Rating:
5.0

This was my first time renting a uhaul and JIm at Jr equipment made it a great experience Thanks!!

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Helpful and accommodating, highly recommend.

Mary M. 
Rating:
4.0

Thank you for a hassle free experience....

IVELISSE K. 
Rating:
5.0

Easy pick up and easy drop off

james H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Make your online portion not so complicated when doing the paper work for the rental

Bridget A. 
Rating:
5.0

The service was excellent. However the computer system let us down. Apparently there are 4 different types of 2 wheeled tow dollies. I am certain that I entered the correct car information when scheduling on-line. However the computer disagreed when I arrived ti pick up the truck and tow dolly. It took a phone call to the regional office to get a free upgrade so I could get on the road. This type of miscue needs corrected. I don't fault JR Sheds of Churchville, MD as they finally got the problem solved. I hope the computer system can be corrected. The delay cost me one hour of daylight. The 20 foot truck was brand new! WOW! I have made several long distance moves with U-Haul equipment with no problems.

David M. 
Rating:
5.0

First time renting a trailer. Jim was great answered all my questions and was very helpful

William W. 
Rating:
5.0

Great customer service at this location!

Anthony D. 
Rating:
5.0

Excellent customer service!!

Joshua S. 
Rating:
5.0

The Service at J&R sheds sets a high bar for everyone else. Very courteous and cares about his customers.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Rented a 20' truck and it was brand new had less than 900 miles on it. I'm a regular customer and they treat me like family. Big open parking lot as well.

james H. 
Rating:
5.0

Another great experience with the guys from Churchville. Had the trailer I needed at the time I needed it. Looking to rent the cargo van maybe tomorrow.

james H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C. 
Rating:
5.0

I was unable to use the trailer for its intended purpose. I had a 60” mower to move so I rented the 6' trailer with the ramp. The trailer has a 4'8” gate on it so the entire 6' width is not available for loading.

Ryan T. 
Rating:
5.0

Friendly

William P. 
Rating:
5.0

Customer did not leave a comment.

Lance P. 
Rating:
5.0

Erin and the Churchville team are very customer focus and professional. They walked me through the equipment usage and rental process. I will be getting my next rental from them. Thank you UHAUL.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Gail N. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

very professional and courteous

James P. 
Rating:
5.0

Very quick and easy and all members had their masks covering their faces. Pick up was clean and just what i needed. Guys are top notch...

james H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

james Z. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Friendly service

Brian H. 
Rating:
5.0

Team was friendly and helpful

Kimberly W. 
Rating:
5.0

Excellent and professional service. Equipment is well maintained. No issues at all.

Charles M. 
No reviews have been submitted for this location.

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