They did a good job calling and informing of the pick up process as they were closed on Saturday.KEN T.
Customer Reviews for JB Truck Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceCraig S.
I rented a uhaul in a certain location, but received a phone call later from a representative telling me that there were no availability in that location at the time that I wanted for the uhaul size I wanted. So I was told I could pick up the uhaul I needed at the closest location nearby which was 50 minutes away. It seemed like a minor inconvenience, but I didn't mind too much. The representative told me that my total payments would be the same as if I rented from the original location I wanted and that they would cover my traveling mileage due to have to travel 50 minutes there and back to pick up/drop off the uhaul and he said he would be â€œsaving me moneyâ€ by having my mileage fees covered. When I started the mobile pickup on my uhaul, the charges did not match what I was told earlier. Not sure if the representative I had spoken to did not make the changes to my account or did not rely the changes, but it was very frustrating.Xeng Y.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.William Z.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Curt B.
Liz, the drop off receptionist was helpful, professional and nice. Good representable of your company. Follow up and friendly.Quinn B.
Nothing, very pleased with the experience.Donald S.
Customer did not leave a comment.Robert D.
Very helpful at the officeDale S.
Customer did not leave a comment.Geraldine H.
Customer did not leave a comment.Jack M.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.James M.
Customer did not leave a comment.gavin H.
This was far and away the best experience we have ever had. When you are looking to improve your customer service you should have these people be your trainers. They are the very best. Went out of their way to help with a difficult rental.GREGORY M.
Customer did not leave a comment.Hubert Z.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.Jeffrey S.
Fast efficient return helped me get right to vacation.Stephen G.
Customer did not leave a comment.Richard B.
Truck was not swept out. Dirty blankets were left in back. Air conditioning did not work and windshield washer fluid was empty.David J.
Customer did not leave a comment.Benjamin J.
Customer did not leave a comment.Larry H.
Woman completely lost at pickup location. It took forever to sort it out.Dominic L.
Customer did not leave a comment.Barnie H.
Customer did not leave a comment.terence T.
Customer did not leave a comment.Eric R.
Facility and Staff were not in compliance with the State COVID-19 requirements. No one had mask's, no sanitizer, no signs, no control. They were friendly and did there job, as though it was pre-covid days. I will not do business or recommend because of their lack of respect for public safety and the current State Requirements. MASK UP please!Wendy W.
I returned my rental equipment via app. The process was smooth and easy to navigate. I would do this again.Charles B.
There was no one at the site at the scheduled pickup time. Thank goodness my father-in-law knew how to hook up a trailer, and was allowed to verify by submitting photos to customer service.Carissa E.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.KURT T.
Customer did not leave a comment.Jerald C.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Darrel B.
The return location was changed at U-Haul's request and was a little inconvenient but you did give me a partial refund. That made it acceptable.Larry G.
Customer did not leave a comment.Jesse S.
Customer did not leave a comment.vince M.
Customer did not leave a comment.jim S.
Customer did not leave a comment.Byron H.
Customer did not leave a comment.bill K.
Customer did not leave a comment.patrick H.
Customer did not leave a comment.RYAN N.
Customer did not leave a comment.Judith G.
They were not open on the weekend- and got charged 3 extra days as of now- still waiting to here from U-Haul about a refund. Other than that my experience was excellent overallMichael D.
Customer did not leave a comment.Karen R.
Staff was very friendly and helpfulStephen F.
Customer did not leave a comment.matt D.
Customer did not leave a comment.Wayne W.
Excellent service thank you again.Jeff K.
Nothing, great customer service all the way around very helpful just awesome can't say enough.Anthony M.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Jerome R.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.tom B.
Customer did not leave a comment.Jennifer W.
Well, it was quite unclear. I had rented a vehicle from fish creek wi....told to drive 30 mi south to pick it up in sturgeon bay. I realize these are small towns, so that was fine. Went to pick it up and no one was there. I called both #s for JB trucking and no one answered. A simple answer would have been great. The vehicle and keys were there but no one to talk with. So, I called U-Haul 1800# and they were able to check me out over the phone as my phone had no service in this area of door county. Couldn't use the app. Was quite frustrating, though it all worked out and the woman at 1800 U-Haul was very sweet and accommodating. Also spoke with a young man who was very helpful. Just an answer on the phone would have been satisfactory. Jb trucking had had left a message the night before about online checkout but I didn't get that message til I was already there and didn't have internet service. I learned some lessons thru this however ????gina N.
Great guy and bent over backwards to fix a pick up problem.Max L.
Thanks for locating the trailer for us as we were able to keep our timeline.david H.
Very nice just had to go out of our way for pick up when we ordered from Green Bay location and they over booked an gave our trailer to someone else day of pick up called at noon for a 3:00 pickup said they don't have a trailer for us..... was happy with Sturgeon Bay... very disappointed with Green Bay and the experienceMATT G.
No one was at the location when I arrived at the confirmed time. No one answered when I called the location's number. I called U-Haul customer service. After 20 minutes on hold I was told I needed to talk to someone else and was transferred. The call immediately went to someone's voicemail. I called U-Haul again and after 12 minutes of waiting for an answer I was told again I needed to talk to someone else but this time I insisted that I not be blind transferred. The gentleman I talked to in the end was nice and was able to complete my rental contract over the phone so I could still take the trailer. Overall, a very negative experience but this was the first time I had such poor experience in the handful of times I have used U-Haul trailers or trucks.Brian M.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.James R.
Nothing. Everyone was very kind & helpful! Would definitely use them again & recommend them.pamela C.
They were helpful friendly and courteousjeff B.
At first I was not impressed with the outward appearance of this location. But in working with the proprietors, I found them to be well organized and very helpful. I would definitely do business there again.Rick R.
Customer did not leave a comment.Gordon B.
Really good customer experienceSteven G.
Customer did not leave a comment.brandon B.
Customer did not leave a comment.jan Z.
Uhaul really needs to simplify the rental process. The last 2 times ( 2 different locations) that I have rented equipment it has been a paperwork nightmare that should only take 5 minutes.ERIC S.
Excellent people, very nice and helpful.RICHARD C.
Customer did not leave a comment.DANIEL T.
Customer did not leave a comment.julie B.
Customer did not leave a comment.JACK C.
Customer did not leave a comment.yvonne B.
Customer did not leave a comment.Lee B.
Jared was very helpful and I had no problems with my rental. I would recommend and will use JB Truck Service again.ORVILLE J.
Customer did not leave a comment.Sam H.
Customer did not leave a comment.Leo I.
Not much Rep was very considerate and made sure you understood hookup and how to check tow dolly.ron L.
Customer did not leave a comment.dennis L.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Ann F.
The office electronics could have been more up to date. Thankfully we noticed that the air pressure in the tires was low before we headed out for our destination.Rebecca E.
Customer did not leave a comment.don M.
Altho I got bounced from another location, once we sorted things out I was very happy with my rental experience.ANNE L.
Very convenient location, BUT, the place looks like an old time mechanic's garage (dirty, dingy, smells to oil, etc.). I think women would be particularly uncomfortable coming into this establishment on their own.KENT M.
All went smoothly. Friendly people too!deanna S.
Customer did not leave a comment.fred R.
Very nice! Helpful, attentive, respectful. Absolutely thrilled with the treatment we received at this location. Outstanding experience!Eric M.
Customer did not leave a comment.James B.
The front of the u haul was very very gross! It was FULL of dog hair! Which in turn got all over our clothes and small items inside.Andrew R.
Jarrod was pleasant to work with and very accommodating.George D.
Customer did not leave a comment.DOUGLAS R.