Woman completely lost at pickup location. It took forever to sort it out.Dominic L.
Trailer Rental & Towing in Sturgeon Bay, WI at JB Truck Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sturgeon Bay, WI 54235
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Facility and Staff were not in compliance with the State COVID-19 requirements. No one had mask's, no sanitizer, no signs, no control. They were friendly and did there job, as though it was pre-covid days. I will not do business or recommend because of their lack of respect for public safety and the current State Requirements. MASK UP please!Wendy W.
I returned my rental equipment via app. The process was smooth and easy to navigate. I would do this again.Charles B.
There was no one at the site at the scheduled pickup time. Thank goodness my father-in-law knew how to hook up a trailer, and was allowed to verify by submitting photos to customer service.Carissa E.
The return location was changed at U-Haul's request and was a little inconvenient but you did give me a partial refund. That made it acceptable.Larry G.
They were not open on the weekend- and got charged 3 extra days as of now- still waiting to here from U-Haul about a refund. Other than that my experience was excellent overallMichael D.
Staff was very friendly and helpfulStephen F.
Excellent service thank you again.Jeff K.
Nothing, great customer service all the way around very helpful just awesome can't say enough.Anthony M.
Well, it was quite unclear. I had rented a vehicle from fish creek wi....told to drive 30 mi south to pick it up in sturgeon bay. I realize these are small towns, so that was fine. Went to pick it up and no one was there. I called both #s for JB trucking and no one answered. A simple answer would have been great. The vehicle and keys were there but no one to talk with. So, I called U-Haul 1800# and they were able to check me out over the phone as my phone had no service in this area of door county. Couldn't use the app. Was quite frustrating, though it all worked out and the woman at 1800 U-Haul was very sweet and accommodating. Also spoke with a young man who was very helpful. Just an answer on the phone would have been satisfactory. Jb trucking had had left a message the night before about online checkout but I didn't get that message til I was already there and didn't have internet service. I learned some lessons thru this however ????gina N.
Great guy and bent over backwards to fix a pick up problem.Max L.
Thanks for locating the trailer for us as we were able to keep our timeline.david H.
Very nice just had to go out of our way for pick up when we ordered from Green Bay location and they over booked an gave our trailer to someone else day of pick up called at noon for a 3:00 pickup said they don't have a trailer for us..... was happy with Sturgeon Bay... very disappointed with Green Bay and the experienceMATT G.
No one was at the location when I arrived at the confirmed time. No one answered when I called the location's number. I called U-Haul customer service. After 20 minutes on hold I was told I needed to talk to someone else and was transferred. The call immediately went to someone's voicemail. I called U-Haul again and after 12 minutes of waiting for an answer I was told again I needed to talk to someone else but this time I insisted that I not be blind transferred. The gentleman I talked to in the end was nice and was able to complete my rental contract over the phone so I could still take the trailer. Overall, a very negative experience but this was the first time I had such poor experience in the handful of times I have used U-Haul trailers or trucks.Brian M.
Nothing. Everyone was very kind & helpful! Would definitely use them again & recommend them.pamela C.
They were helpful friendly and courteousjeff B.
At first I was not impressed with the outward appearance of this location. But in working with the proprietors, I found them to be well organized and very helpful. I would definitely do business there again.Rick R.
Really good customer experienceSteven G.
Uhaul really needs to simplify the rental process. The last 2 times ( 2 different locations) that I have rented equipment it has been a paperwork nightmare that should only take 5 minutes.ERIC S.
Excellent people, very nice and helpful.RICHARD C.
Jared was very helpful and I had no problems with my rental. I would recommend and will use JB Truck Service again.ORVILLE J.
Not much Rep was very considerate and made sure you understood hookup and how to check tow dolly.ron L.
The office electronics could have been more up to date. Thankfully we noticed that the air pressure in the tires was low before we headed out for our destination.Rebecca E.
Altho I got bounced from another location, once we sorted things out I was very happy with my rental experience.ANNE L.
All went smoothly. Friendly people too!deanna S.