Key locks outdated, your CSR was great and luckily while talking to him a guy walked up that I guess was on call the key to truck was locked up in an office. I was there 30 mins. Which defeats the purpose of being on line.GRISELDA R.
Customer Reviews for Jefferson Street Garage & Storage
(U-Haul Neighborhood Dealer)
Lancaster, TX 75146
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/27/2022 - 5/28/2022: Closed
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceBRYANT L.
Nothing. I love the location, availability, friendliness, and just how willingly helpful the owner is to help me navigate the system.DeCha R.
Customer did not leave a comment.JERRY D.
Customer did not leave a comment.Janice H.
Customer did not leave a comment.JERALD K.
Everything was AmazingDarrell J.
Customer did not leave a comment.PHILLIP R.
Best U-Haul dealerKENNETH A.
Customer did not leave a comment.Render W.
Customer did not leave a comment.SYLVIA D.
Customer did not leave a comment.TIFFANY A.
Customer did not leave a comment.RAY ANTHONY K.
Acquire places that are welcoming, clean, nice surrounding, and someone at the location to help those who need help.Sammy R.
Can't say about anyone else. I was totally happy. My experience was great.Janice B.
Customer did not leave a comment.STEPHEN N.
Customer did not leave a comment.Audra M.
Customer did not leave a comment.christian R.
It was an ok location. I'm not likely to use it again, it was crowed.JANET M.
Everything was fine and customer service was very friendly so keep up the good work. This was my first time so at this time I have no improvement suggestionANITA F.
Customer did not leave a comment.AURELIUS B.
Everything is perfect . Great timing and all.DONALD J.
Keep up the great service!Cindy L.
Customer did not leave a comment.OLIVER VIVIAN JR D.
Customer did not leave a comment.Sharmonica B.
Customer did not leave a comment.HEBER W.
Customer did not leave a comment.Mikhia C.
Bart was very nice and convenient, he helped me pick out the right trailer for my application.Zaky Q.
Customer did not leave a comment.JIMMY B.
The close location itself was good for me. But the environment itself was poor and outdated. However, the Rep (Mr. Bart) was kind and helpful, and his service was beneficial. He helped me with the Uhaul process once I'd arrived at the location. Would I recommend your business to a friend? "Yes"!., as long as the charges/fees and possible cost surprises are explained and understood.SANDRA R.
Customer did not leave a comment.JONATHAN H.
Better communication from the renter about turning the vehicle back the same night and not being charged for the next day without using the U-Haul.KEALON A.
no complaints at all service was great !!Dale T.
Thank youRONALD B.
Customer did not leave a comment.ANGEL E.
Great service, helpful, and patientAdiamond J.
Customer did not leave a comment.TONYA R.
All I can say is that the person who took care of me was berry helpful he is out there for the customer thank you so much.Jesus S.
Customer did not leave a comment.JERAE S.
I was overcharged on the uhaul!AMIRA J.
Great service.Kenneth A.
Service engine light was onJeremy H.
Customer did not leave a comment.EDDIE L.
Customer did not leave a comment.Frank J.
PERSON RECEIVING THE TRAILER WAS VERY COURTEOUS AND PROFESSIONAL.Alfred T.
Great customer service.Kenneth A.
Customer did not leave a comment.Jerson A.
DO NOT EVER SEND ME EMAILS TO MY EMAIL ADDRESS FOR SOMEONE ELSES CONTRACT. REMOVE MY ADDRESS FROM WHATEVER LIST IT IS ON.Donald D.
Customer did not leave a comment.Susan M.
We got a flat on the tire my husband had suspected in poor condition.Frank B.
Customer did not leave a comment.ANGALNETTE MICHE S.
Customer did not leave a comment.Brenda R.
Customer did not leave a comment.MICHAEL SHEA J.
Customer did not leave a comment.Yogunda B.
Quit stealing customers money y'all over charged what my bill was supposed to be.Jackie K.
Customer did not leave a comment.REGGIE C.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.stephen F.
Customer did not leave a comment.Rosalind J.
He took very good care of me and was a tremendous helpDanny M.
Trailer lights did not work. I was told I'd be refunded for the trailer lights I had to purchase. I submitted the receipt, and called approximately 7 times over 4 and a half months. I was not contacted back despite being told I would multiple times. Horrible experience and a lot of wasted time. I would avoid if you can.Tomas L.
Good equipment. ThanksDoug S.
Customer did not leave a comment.Carlos E.
There is nothing wrong with the location what's wrong is 0.79 cents a mile for a uhaul it way to much a 200 mile trip coast me weed with fuel let's just call 300 bucks they advertise on side the equipment for 29 95 a day they dont include mileage pay and if you want a pull behind trl dont bother if you have a Ford Sport track it's a bunch of horse shot o gove uhaul-10 starswilliam C.
Customer did not leave a comment.JOHN M.
This place was great!! There was no wait, he explained everything great, hooked up the trailer made sure everything was working and he was very friendly I highly recommend him.John G.
The gentleman was very helpful and nice that is something that's sometimes hard to find this day in time when it comes to customer serviceBarbara C.
Customer did not leave a comment.Morgan P.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.Tammy H.
The manager is very nice and courteous he's so polite I would recommend this to my friend if they need it the trucks are very clean and nice too and if you need it for extra day you just need to call him and let him know he was very understanding about that thank you Uhaul for great peopleJacquelyn O.
Customer did not leave a comment.Michele M.
Customer did not leave a comment.Shurun N.
Customer did not leave a comment.Johnnie F.
The service went so much better without all the paper work you usually get. It was an AWESOME ideaJulian L.
I wish I could remember the guy that helped us name but I cannot but he was fantastic very nice and helpful I will definitely do business with them againMichaela B.
Customer did not leave a comment.Ignacio Z.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.sherman B.
Customer did not leave a comment.Jeremy J.
Customer did not leave a comment.John W.
Customer did not leave a comment.CHRISTOPHER J.
Location close to home, ready to go. ThanksNorman H.
No comments for improvement. Very smooth and enjoyable transaction. Bart was very courteous and helpful. Thanks!Coleman S.
I went to the office to find someone to help me and instead of the man there helping me or taking me to someone who could, he just said that the owner was tall and outside and that I should find him. The owner did a great job once I found him.Lynelle V.
Customer did not leave a comment.Felicia W.
Customer did not leave a comment.Tre R.
Got charged a milage overage because the reservation was not at the requested location. We had to drive to pick up the truck.Bryn S.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Charlie C.
Customer did not leave a comment.Cynthia F.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.lawerance T.
Customer did not leave a comment.paul U.
Had to travel over 30 miles ...,..Sucked big time....2nd time in a row !! You all need to do better on calling the location for the pick up locatiionErrol S.
Customer did not leave a comment.Daniel S.
Stepped in dog poopSHARON J.
Customer did not leave a comment.Lisa W.
The move went well and the instructions on how to the drop the trailer was excellent. I had problems getting on the web to close out my rental. I called into customer service which was excellent on helping me through the process. I forgot her name but I will rate her as 5 ??Anthony B.