Customer Reviews for Jens Furniture & More LLC
(U-Haul Neighborhood Dealer)

1,184 reviews

7990 Reading Rd Ste 500   Cincinnati, OH 45237

(513) 898-2219

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(513) 898-2219

7990 Reading Rd Ste 500
Cincinnati, OH 45237

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Thanks for helping me last minute!

idella N. 
Rating:
5.0

Customer did not leave a comment.

DIAWARA A. 
Rating:
5.0

Customer did not leave a comment.

ERIK V. 
Rating:
5.0

Thanks for helping me !

kathy C. 
Rating:
5.0

great service

NANNETTA J. 
Rating:
5.0

Customer did not leave a comment.

Terrence A. 
Rating:
1.0

Customer did not leave a comment.

Daylon W. 
Rating:
5.0

Very helpful ! Thanks !

Justin E. 
Rating:
5.0

Online registration was horrible!! It us one hour to get through the process.The delay caused us to late for our appointment.I was furious!!

yvonne B. 
Rating:
1.0

This location needs to be investigated and shut down. I was falsely accused of causing damage to a vehicle. I was charged several hundred dollars unknowingly. Fortunately I took photos before leaving the lot, however, I now have to prove myself innocent with the insurance company on Monday. I hope no one else has to go through this.

ARIEL EARL-ARNET E. 
Rating:
5.0

Customer did not leave a comment.

MIKHAIL M. 
Rating:
5.0

Thanks !

christine R. 
Rating:
5.0

Great service

ERIK V. 
Rating:
1.0

Customer did not leave a comment.

summer I. 
Rating:
2.0

Despite filling out the online return thing, I was still charged for returning the truck after hours. Very confused. And I haven't heard anything back about it yet either.

Rachel H. 
Rating:
1.0

I've been renting from uhaul for years and this was my first and worst experience. I rented with cash not a debit card and something happened where I had to keep the truck for an extra day. I got a call from Jenns furniture and I explained to him something happened that wasn't expected, but I'll be there to pay in cash. I was threatened multiple times by them, about them reporting the truck stolen, even though I explained that I was at work and I would be there as soon as possible. I hated the way I was treated and I'd never rent from them again.

janien S. 
Rating:
2.0

The truck wouldn't start. I had to troubleshoot with Roadside for 30 mins before having to wait 30 mins for roadside to come help me.

Rhiana R. 
Rating:
3.0

Customer did not leave a comment.

MARTIN C. 
Rating:
4.0

Customer did not leave a comment.

Don N. 
Rating:
1.0

I was charged $25 cleaning fee for a brand new roll of paper towels and a (clean new) flag stake left in the back of the Uhaul. So unethical.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

erskin S. 
Rating:
5.0

Great Place. The gentleman came out and hooked up my trailer and showed me how to load. Thanks for the extra time and patience. I believe his name was Morgan.

JENNIFER M. 
Rating:
5.0

They have the best customer service they got me checked out quick and the truck was clean the man their Morgan was super helpful and had amazing customer service I will definitely be coming back thank you

donald M. 
Rating:
5.0

Customer did not leave a comment.

DIAWARA A. 
Rating:
4.0

Customer did not leave a comment.

Chorquance B. 
Rating:
4.0

Conveniently served my purpose today. Quick in quick out.👍

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Going here for years !

JOSEPH K. 
Rating:
5.0

Great service , always has trucks available

SYLVIA F. 
Rating:
4.0

Customer did not leave a comment.

Ryan R. 
Rating:
1.0

Terrible, I walked in and the guy at the desk is talking to his friend about Police escorting him out of the DMV and eating soup off the counter while whiping his nose with his hand and touching my card. No bullsh!t, the truck was dusty and stunk, windshield was dirty af and the gas was on E. Not to mention when I arrived they didn't have a dolled that I reserved and so I wasted time trying to find one. 2 days later I get my bill and I'm over charged for clean fee and after hours fee. $50 over

Bryan M. 
Rating:
1.0

Customer did not leave a comment.

Tosha D. 
Rating:
5.0

Nothing at this time everything was good

crystal C. 
Rating:
1.0

They charged me for fuel & I have pics to show that I filled the tank back just as I received it. I asked for 24/7 but still had to wait 30 minutes for my rental & I still had to return on time.

Timeka R. 
Rating:
1.0

Charge their card for the right amount. Train your employees to know what's being charged. At least call the customer back and explain why they were charge more than what's on their receipt

Richard A. 
Rating:
3.0

Not the type of full service, well stocked U Haul facility I have dealt with before.

jack G. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

melody M. 
Rating:
5.0

I think they double booked the time for us to pick up a U-Haul we picked it up at 3:00pm and had to have it back by 5 o'clock for 2 hours which we know that you're going to have those U-Haul all day if you want it if you pay but we had to hurry up and get it back by 5 o'clock I don't think that was fair .

Sheeva C. 
Rating:
1.0

Charged entirely too much money, returned truck the same day but still haven't received my deposit. Called my bank and my bank said that's between myself and the merchant. This location is so janky!!!! Y'all need to stick to selling that old ass furniture!! I will be there tomorrow because at this point y'all need to just give me cash!!!!

katie S. 
Rating:
1.0

Stop providing Uhaul equipment at this location

Lauren F. 
Rating:
5.0

Always reliable & helpful…

Nicholas B. 
Rating:
1.0

I do not like the fact that it takes seconds to take money off my card but it take days to return money back to my card and I don't understand why is that

charles F. 
Rating:
2.0

Email sent me to the wrong location. Even after calling on the phone the day prior to confirm my time and location I was told I was at the wrong place. New location was confusing and practically unmarked.

Tanner M. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

They will work with you when you make changes or need help with an issue! Thx

Nicholas B. 
Rating:
5.0

Improve upon the pictures taken of vehicle requested

Branden J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Was a awesome location went over and beyond for this reservation was able to pick up after hours will definitely use this location again

JENNIFER M. 
Rating:
3.0

Inform them on policy that you can't get a refund for an unused truck.

april M. 
Rating:
3.0

The inside of the car was absolutely filthy. Sticky surfaces, covered in dirt and grime, and something had obviously been spilled. There were drip marks leading down the outside of the cup holder, where a sticky substance had been spilled and then attracted a lot of dirt and grime to the surrounding surfaces. I paid far, far too much money to be using a sticky truck. As a repeat customer, I was deeply unsatisfied and I don't think I'll be using U-Haul again, given the expenses I paid for a disgusting, unmaintained equipment.

Darryn E. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

DEXTER J. 
Rating:
4.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

I was told the evening before my pickup date that uhaul would do a price match. I passed up a cheaper opportunity with the other company only to learn that's only for long distance rentel.

Steve W. 
Rating:
5.0

Thank you for being understanding!

Jania G. 
Rating:
5.0

Customer did not leave a comment.

WENDY G. 
Rating:
1.0

they charged us for an after hours return fee - when they told us we could return it anytime. no mention of a fee. i tried to speak with someone about this, kept getting put on hold and no return phone call. the truck wasn't available when it was promised. they were upset with the communication between myself and the over the phone Uhaul corporate people. they were cooking eggs and bacon on a hot plate behind the register when we came the first time to pick up the truck. the truck we received smelled like someone had been smoking weed in it.

Vanessa B. 
Rating:
5.0

The customer service at this location is amazing, uhaul is horrible when it comes to this whole 24/7 lockbox entry through the app, over lapping reservations and not answering calls. I went to pick up the key out the lockbox and it was gone already. I need my $50+ guarantee credit especially after settling for a smaller truck after a hour of technical difficulties with the company and this app. Customer service is joke.. hung up on me twice and the chat had me on hold for 1 hour and 30mins, I have screenshots.

Vanisha S. 
Rating:
5.0

Very friendly and helpful.

Julisue C. 
Rating:
5.0

John ame in Sunday which was his day off just to make sure I received my truck Thank You so much Great Location

JENNIFER M. 
Rating:
1.0

THE STAFF WAS VERY UNPROFESSIONAL AND INCOMPETENT. A YOUNG BOY AT THIS LOCATION WAS VERY DISRESPECTFUL. I WOULD NEVER RECOMMEND OR USE THIS LOCATION AGAIN EVER!

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Facility owners did not open on time which caused delays in out processing of returning vehicles. Discrepancies between online booking pick up and return times versus in-store computer file of previous usage information.

Wendell A. 
Rating:
5.0

Customer did not leave a comment.

deborah B. 
Rating:
4.0

Make sure the truck has a dolly

amada A. 
Rating:
5.0

Customer did not leave a comment.

Donnetta W. 
Rating:
5.0

The gentleman that helped me was very friendly and knowledgeable of the equipment at hand. I spoke to someone from the Sharonville U-Haul location I believe and they told me I couldn't use a debit card as the FAQ section said I could. I was about to cancel my reservation until the gentleman in person asked "are you using a debit or credit card." I will recommend this location to friends and family, and will assure to come back here for my moving needs.

Justin P. 
Rating:
4.0

Can't think of anything

james R. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

You need to throw early check the truck after every person has dropped it off so that someone else isn't blamed for someone else's mistakes

veronica D. 
Rating:
1.0

It took 1 hour to get access to lockbox info and then the key wasn't in box. Called customer service offered no accommodation other than to go to another location approximately 10 miles away. After 20 minutes of complaining keys to another truck were available at first I was told no I couldn't use other truck. Manager finally approved, I get truck return around midnight and had more issues while trying to drop off. I don't believe I drove 18 miles then spent 30 minutes taking the same picture of dash for app to continue to not accept photo keep in mind I'm in deserted parking lot at midnight. Call customer service was on hold another 20 minutes for the rep to tell me use browser website instead of app. I was so upset I literally cried driving home 😔👎🏾

Christina C. 
Rating:
3.0

The surrounding area is a little shady. I checked my rental in on my phone and didn't get an email receipt when it said I would

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
1.0

The truck had a check engine light on, barely had gas in it, and it didn't have the dolly that I paid for. I only got 4 hours to use the truck and I got a phone call about taking the lock with me and for me to bring the lock back, but I was all the way out somewhere moving stuff. No one gave me information on what to do with the lock. I will only get my truck from the Sharonville location from here on out.

Destini J. 
Rating:
4.0

Customer did not leave a comment.

Wendell A. 
Rating:
5.0

NA on improvements, however, I would like to thank the young man who stayed past closing so that we could go get cash since uhaul had an issue on your end with our original attempted debit card and then credit card payments. We really appreciate that.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL C. 
Rating:
5.0

Nothing the staff was great and the service was professional.

GREGORY T. 
Rating:
5.0

I think everything was great the pricing the cleanliness the staff was nice.

cierra P. 
Rating:
4.0

Jen was very helpful and hooked me up quickly. There was a credit problem Alert on my account, however, which turned out to be incorrect. This took several minutes to resolve which was somewhat embarrassing to me.

John M. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Josh and Jen are great to work with :)

SHAYNE S. 
Rating:
5.0

Always a great experience. Highly recommend this location for rentals.

Faith H. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
3.0

Customer did not leave a comment.

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

tamela V. 
Rating:
5.0

Excellent service--thank you!

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

donald L. 
Rating:
5.0

The young man at the counter was very pleasant to work with. He was very accommodating in getting the unit we needed and took care of us very quickly. Drop off was very easy as well, they took the keys looked it over and we went on our merry way. I would use them the next time I need to rent a truck.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

carie M. 
Rating:
5.0

Customer did not leave a comment.

Faith H. 
Rating:
3.0

It's been over three weeks and still haven't received my money back. I was told three different stories first one that it would go back on my card by business worker we rented it from, than called uhaul and was told it will be another week that one of them will be put back on my card and that I will also receive a check in the mail. Now it's going to be on the 4th week and I haven't received any money back. I have used uhaul company before and I always received my money back in a day or two I never had this problem before!!!!

Lisa K. 
No reviews have been submitted for this location.

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