Customer Reviews for Jerry Kelley GMC
(U-Haul Neighborhood Dealer)

219 reviews

1100 S Hutchinson Ave   Adel, GA 31620

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/1/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

1100 S Hutchinson Ave
Adel, GA 31620

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/1/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Truck was 2 quarts low of oil. Fuel did not register full. Front end needed alignment. Truck needs retirement!

jerome J. 
Rating:
5.0

Customer did not leave a comment.

KEITH R. 
Rating:
3.0

The staff was really helpful The problem was with the condition of the truck. The truck was poorly maintained, the truck shake so much that we felt really unsafe, even at low speeds. Riding a bull would it be smoother and safer.

Joel S. 
Rating:
5.0

It was simple and easy we don't see a need for improvement.

STANLEY S. 
Rating:
5.0

Awesome Service!⭐⭐⭐⭐⭐

TERRELL J. 
Rating:
4.0

Customer did not leave a comment.

SONYA T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
2.0

The 26 foot uhaul I rented had roaches in it. I had to spray the truck before I could load my belongings. I rented for 2 day but had it back around 4:30 the next day an was still charged for both days

carol B. 
Rating:
5.0

Leonard at Jerry Kelly's was awesome! He provided just what I needed. The entire experience was great from beginning to end. I would recommend U-haul to anyone. Their customer service is A+, as well.

Katrine B. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
3.0

Location closed early and phone was not working so could not ask about after hours drop off.

ALICIA M. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Carlita S. 
Rating:
5.0

Customer did not leave a comment.

Jamil J. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Carla R. 
Rating:
4.0

Have your man that fills out the paper work know more about working with the customer and this computer.

john R. 
Rating:
5.0

Customer did not leave a comment.

pam M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

I found no flaws the customer service wad excellent.

STACEY D. 
Rating:
3.0

Customer did not leave a comment.

Rickie A. 
Rating:
4.0

Customer did not leave a comment.

Faye F. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
3.0

Customer did not leave a comment.

ALONZO S. 
Rating:
5.0

Customer did not leave a comment.

tommy W. 
Rating:
4.0

Customer did not leave a comment.

Dixon V. 
Rating:
5.0

Friendly and knowledgeable sales rep, great service and needs no improvement.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

Nikenson A. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
1.0

We rented a trailer on 10/06/2020 was not wide enough to carry vehicle we took it back in less 15min was told could not get a refund I have Reach out and no response please have a represent to call me at 863-838-5111 thank you

Ellis G. 
Rating:
5.0

Customer did not leave a comment.

duane T. 
Rating:
3.0

Customer did not leave a comment.

Alicia C. 
Rating:
5.0

Customer did not leave a comment.

jody G. 
Rating:
1.0

Full tank was circled but I only had half a tank. I requested a dolly but when we got to the location none was on the truck. Had to drive back to get one (no charge). I had left my cigarettes and lighter in the truck. The next day I had to dig them out of his trash can. Poor is a good rateing.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

The truck was clean but the transmission blew after about 600 miles leaving me stranded in Kentucky. I'd call that poor maintenance. On the plus side the road side assistance was excellent and easy. I was on my way again within 24 hours. Thanks for being so helpful in making what could have been horrible, very tolerable.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Excellent work

chevelle L. 
Rating:
5.0

Customer did not leave a comment.

Wade K. 
Rating:
5.0

Outstanding customer service

Paul S. 
Rating:
5.0

Jerry Kelley GMC and Leonard Banks are the BEST!!!

michael R. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY N. 
Rating:
5.0

The Jerry Kelley team was excellent to work with they were prompt in getting me a vehicle to rent and were very accommodating.

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

helen M. 
Rating:
5.0

Customer did not leave a comment.

GLYNDA H. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
2.0

Well I Was Given A Price Wen I Order Online,Of What It Would Cost Me And Wen I Picked It Up, It Cost Me 200$ More, And Was Realy Not Happy With That...

christian S. 
Rating:
5.0

Customer did not leave a comment.

logan D. 
Rating:
5.0

Nice and friendly customer service

Terri P. 
Rating:
5.0

Customer did not leave a comment.

Beau B. 
Rating:
5.0

Customer did not leave a comment.

wesley R. 
Rating:
1.0

When y'all make a mistake- the customer is not responsible for it. You wasted my whole day. Thanks very much!! I just went out and purchased a trailer due to the aggravation y'all caused

james B. 
Rating:
5.0

NA

Barry B. 
Rating:
5.0

They were very helpful !!!

kerry E. 
Rating:
4.0

Customer did not leave a comment.

regan M. 
Rating:
4.0

Customer did not leave a comment.

TAD M. 
Rating:
3.0

Ok, but had to wait - More due to being busy than a problem with service

Paul M. 
Rating:
1.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

dorothy S. 
Rating:
5.0

Customer did not leave a comment.

bryant H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Only charge what you're people quote. I will not pay more then I was quoted and if you try to run the card for more I will disbute it with my bank

DAVID P. 
Rating:
5.0

No problem with drop off. Dealer came and inspected trailer and closed me out. In my survey comments on the pick up side I indicated that I hoped all of your people were as nice as the dealer I picked up from. Well, the drop off people were just as nice and personable. U-Haul is fortunate that at least two of their dealers are great. Thanks, I've always used U-Haul and if needed I'll use you again.

andrew W. 
Rating:
3.0

The uhaul trailer smell like car gas. Everything that we hauled smelled like gas when we got home. Who ever used it before did not clean it after hauling a lawnmower or something with gas in it.

james C. 
Rating:
5.0

Customer did not leave a comment.

Johnny E. 
Rating:
4.0

I would've given a five star rating if they hadn't forgotten to give me the dolly I had reserved as part of my online request. Other than that, an overall satisfactory experience.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

billy W. 
Rating:
5.0

Gave me a longer van for same money.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

dorene A. 
Rating:
5.0

Customer did not leave a comment.

wallace J. 
Rating:
1.0

I was told that I would be charged 39.95 and my card was debited over 120.00

Dennis W. 
Rating:
5.0

Easy pickup.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Charged me for three day only had for two day thats bull

RICKY S. 
Rating:
5.0

Very satisfied. Would be more than happy to use this location again!

robert T. 
Rating:
5.0

J.Kelly GMC was very accommodating. I would highly recommend them to anyone needing a U-Haul rental. Mr. L.B. walked me through the sign up and explained everything thoroughly. Best dealer I have ever used. Truck was extra clean and ready when I needed it. I would definitely rent from them again. Excellent service.

oscar W. 
Rating:
3.0

I was overcharged. Payments came out of my bank twice and caused me overdraft fees!

jesse H. 
Rating:
5.0

Customer did not leave a comment.

Gretchen F. 
Rating:
4.0

Customer did not leave a comment.

Latrice C. 
Rating:
5.0

Had trouble paying for additional mileage over the phone when I returned truck after business hours due to glitch on u-haul side. Will pay at pick-up location.

MARK L. 
Rating:
1.0

First you should make sure your supply inventory matches UHaul. Second if your not going to be there during business hours don't charge me another day rental as you did to me and after talking to region manager he was rude and would not listen he kept speaking over me .so I was charged 157.00 for 1 night and that was in town.This place needs all new managers and employees!!!

sean O. 
Rating:
5.0

Customer did not leave a comment.

Virginia D. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
1.0

This was a terrible experience for me. I was called 3 hours before my scheduled pick-up at different location and told that the trailer I wanted was not available there. The U-haul representative, Sheena, was AMAZING she accommodated me and rerouted my pickup to this location. However, when I arrived I had to walk around the whole place 3 times before anyone decided to help me. Then the guy that helped me, Leonard, was just beyond rude. He told me that he didn't give a f*** if I rented the trailer or not. I asked him if that was how he treated all his customers, his response was that he didn't work for U-haul so he could care less and that I wasn't his customer. I had to have the trailer that day or else I would have left on the spot and not taken the trailer. I have used U-haul many times in the past but after this experience I may have to reconsider. I WILL NEVER GO BACK TO THIS PICKUP LOCATION.

Anthony P. 
Rating:
4.0

Train people doing paperwork better.

Stacy R. 
Rating:
5.0

Used several times. Always professional

Lawrence M. 
Rating:
4.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

freddy G. 
Rating:
5.0

Customer did not leave a comment.

ronnie M. 
Rating:
5.0

Customer did not leave a comment.

brian G. 
Rating:
3.0

If a customer makes an advance reservation for a certain truck size, then every effort needs to be made to provide the customer with a truck of that size.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

ruth ann A. 
Rating:
3.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

ronnie M. 
Rating:
2.0

Was told when I rented the equipment I could drop it off at any U-Haul dealer in Tampa. Was told the same thing when called the toll free number fo U-haul on the morning I had to return the equipment by a u-Haul spokesperson. Ultimately was told I had to drop equipment at two specific locations. Because of this it cost me extra time, gas and money to drop off the trailer.

JOE E. 
Rating:
5.0

Flawless check out - they said they had been so busy with rentals that day. It was our second time returning there - thank you for a no issues check out!

Cindy H. 
Rating:
5.0

Great return location.

James F. 
No reviews have been submitted for this location.

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