The return was chaotic as there was no parking available. Staff was quick to take the vehicle to the back lot however the rental was not closed by the office staff for 2 full days.
EDUARDO B
Customer Reviews for Jerrys Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and quick drop off
BLAKE ADon’t make feel like second class customer putting auto repair customers first/priority.
Charles BThe workers were terrific. Everything was simple for me. They brought the truck up to the door with the AC running and made sure I had all the paperwork in order.
ED BU-Haul customer service was excellent! The location was below average. rented and brought back same day. I was charged extra days. I think the issue is with this location there is only one person that does the U-Haul. He wasn't there first thing in the morning and was not there to check the truck in when it was brought back. That is the reason for the extra days that I was charged.
Donaldean GDid not have blankets or a dolly
Douglas CI had to attached and detached the trailer by myself. They just told me to stop by the front office to get some pics.
Pedro Calways the best service and they even help with setting up the equipment !! S.
Stephen MI reserved a truck with Jerry's. He was my closest rental site. I received a confirmation from him and he had my truck ready on time. However, I also received an email saying my rental had been changed to another site. This was confusing ( I reconfirmed with Jerry's that he had my truck) and not appreciated. Since you charge per mile, changing from Jerry's to the other site would have cost me $25-$35 more If I wanted the other site, I would have reserved my truck there. It seems the change was intended to cost me more/ make you more. Don't arbitrarily change reservations!
David PVery good service, I would recommend this location to anyone.
Edward Bgreat people work here and helped us w equipment !! S.
Stephen MRep were rude and didn't care and when I asked to help they were like it's not our primary business. Uhaul shouldn't give franchise to locations like these at all.
Ajay KWarren was great. Thank you
Rémi BI reserved the truck for mobile pickup at 7:30 am. They did not pit the key in the box so I had to wait until 8:00 to get the truck. My plan was to get truck and go to my mens bible stufy at 8:00 and then one of the men were going to help me pack the truck. This didnt hspoen and Jerrys tire basically said that we dont open until 8 so that wasnt going to happen. Had tonwait another 15 minutes as the uhaul guy wasnt there yet. So not a good start
Dale AThey always do a great job for their customers.
Barry FThank you for your assistance with the hitch pin ! 👍
Wayne MA dirty tire shop is not a good representation of your brand
Nicholas GPickup location was way further than the one initially offered, other than that the experience was good with no setbacks. Thanks!
Karla PNothing. Warren was very helpful and accommodated a change to our existing reservation. Easy to do business with.
David WJerry's Tire is well known and very reputable. Recommended highly.
Brad ENothing. Ordering was easy and Warren, the local rep was extremely helpful.
David WGreat service. Quick, easy and efficent. Will be going back there to now get my brakes fixed since also a mechanic. Best U-Haul experience ever.
Jason Nwarren and the whole crew are very helpful and great !! S.
Stephen MJerry's is great.
Christopher FClose on pick-up, quick and easy.
George TThe truck had 118k miles on it an it was showing is age which is understandable but it was pretty dirty and the cab interior had not been cleaned in a long time. It ran well enough and the cargo area was very clean.
James HThey delivered the uhaul very dirty inside amd with MIL (malfunction indicator lamp) on. Cleared code without looking at vehicle. They claim they can not work on uhaul vehicles as uhaul does their own repairs. That is fine however, they never notified uhaul about the concerns and just gave a customer a vehicle that ran poorly and kept stalling. Was not concerned about my predicament in the slightest. Said they had other customers to attend to. Recorded the fuel amount incorrectly to uhaul and uhaul charged me for it. Fortunately I took photos and sent them in to uhaul amd still waiting for a reply from them. It's been over a week but that's another issue. The fact I had to clean the interior to take an 1,100 mile journey is poor. Next time take the initiative and contact uhaul so they can attempt to provide a working vvehicle. Thank you Jerry's
THEODORE BMike was great..... hooked me up in seconds, had me check the connections and off I went.
DAVID PThe drop off location at Jerry’s tire they were right on it took care of me had me out of there in no time.
mark dVery nice personal, easy to work with
Patrick RIt was very easy
Karen PNothing. Jerry tire was great
George PTruck needs cruise control
ROB MEasiest U-Haul rental I've ever did. Five Stars
Bob HNothing needed
Sean PFriendly helpful.
Louis ZWarren & Jose are great ! Very professional & couteous ! We always go here to rent !
Stephen MJerry's Tire runs a well oiled machine.
DAVID MDid not have any issues with rental process. Don’t have any suggestions for improvement
ROBERT KWarren and the whole crew were great and very helpful !! S.
Stephen MThe pickup and drop off was very smooth. Keep up the good work.
JAMES JThey lost all their packing blankets during hurricane Ian and still have not received any replacements. We were told we could buy packing blankets at Harbor Fright. They should have replacements by now!
Walter PField was muddy, it is not fun to drive in the mud.
Timothy WService here was great !! Will be back to rent again !! S.
Stephen MWarren, James & Jose are always helpful in setting up & explaining each rental we do !! Great service ! Thx ! S.
Stephen MGreat service!
tiffany pfriendly service. short wait to pick up rental. will rent from this location again.
Brad HGreat people very polite, easy to work with
Doug KHave the trailers that a person reserves. I first had a trailer reserved rather close to me, then a substitute was offered when I went to check in online, which didn't work for me, I needed a 6x12 with a ramp. Then I reserved on that was another 20 miles away and an hour before pickup, I was called and notified that the trailer was not available and I needed to drive a total of 1 hour and 20 minutes each way to pick up the trailer, which was a tremendous inconvenience.
David BThe employees at Jerrys tire are the best ! Very helpful and always explain the equipment and safety measures needed when. renting there ! I use them always and recommend to all my clients ! S.
Stephen M