Customer Reviews for Jim Whans Automotive Central
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

See 73 reviews

1615 18th Ave   East Moline, IL 61244

(309) 751-4594

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(309) 751-4594

1615 18th Ave
East Moline, IL 61244

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

The trailer had some water on the floor when I picked it up. Had to sweep and dry out before we loaded it.

Russell K. 
Rating:
3.0

Getting in and out of the location was difficult due to congestion of vehicles being either on at the automotive center. The trailer was parked in another lot that was very spacious and easy to maneuver in.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
3.0

vehicle cab interior a little messy (dirty floor). It is winter so expect some dirt but there was no obvious attempt to clean things up.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

The mobile app did not work properly. Could have been a connection problem. I don't know.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

takeira H. 
Rating:
1.0

I am being charged $125 for a dolly i rented online that was never on the truck when i picked it up. I picked up on Saturday October 27th and did everything online. I would like the $10 fee and the $125 fee for missing dolly taken off my bill. Thank you, Yolanda Howard

Yolanda H. 
Rating:
4.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

Customer did not leave a comment.

clay H. 
Rating:
4.0

Checking was quick and easy

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Ross H. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN K. 
Rating:
5.0

Nice service - called in verify it was okay to drop the trailer at his location as the rental was supposed to local and returned to another location in Mundelein, IL.

Daniel B. 
Rating:
5.0

Love him whan honest fair and great customer service

Karen S. 
Rating:
5.0

Very friendly people

jeff N. 
Rating:
3.0

Customer did not leave a comment.

Maria W. 
Rating:
3.0

Customer did not leave a comment.

diane S. 
Rating:
4.0

Location had a convenient drop off box so we turned truck in on Sunday evening.

al C. 
Rating:
3.0

We ordered and paid for blankets we didn't recieve abd had to ask for the dolly we preordered.

Martha M. 
Rating:
3.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

jessica R. 
Rating:
5.0

Nothing! Excellent and friendly customer service!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

tammy L. 
Rating:
5.0

Customer did not leave a comment.

Wanetta T. 
Rating:
3.0

Customer did not leave a comment.

Kathy A. 
Rating:
3.0

They had no moving blankets and had to drive 10 miles to get some . That location in Hampton was very poor . It took me 20 minutes to get blankets.

Carleton H. 
Rating:
5.0

6x12 enclosed trailer towed like a dream! Great quality equipment. I will use uhaul again and I will recommend your business to everyone. Staff at Jim Whan's Automotive Central was professional and fast. Thank you

john M. 
Rating:
5.0

Customer did not leave a comment.

NEIL C. 
Rating:
5.0

Wonderful service!

wiilie W. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Thank you to this location for all the help

michael D. 
Rating:
2.0

Left the truck during weekend, called and left a message to inform them that I dropped off the truck, but never called back.

Theodore S. 
Rating:
3.0

Customer did not leave a comment.

Gordon C. 
Rating:
3.0

Deb was a great help!

Timothy M. 
Rating:
1.0

The trailer had a short in the lights. Tried to contact U-haul for assistance. Phone call and online notification did not generate a response.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

Alvin V. 
Rating:
5.0

Customer did not leave a comment.

adam P. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
3.0

Verbally mention disclaimers regarding extra charges to customer when owner is speaking to customer via phone

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Purvesh M. 
Rating:
5.0

Customer did not leave a comment.

Samita B. 
Rating:
4.0

Customer did not leave a comment.

wendy H. 
Rating:
5.0

Keep up the good work.

jack B. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
3.0

Customer did not leave a comment.

Gina T. 
Rating:
3.0

I have no problems with the staff. The u haul it's self worked fine. The auto transport was the WORST experience of my life!! We got a faulty trailer twice!! It put us 24 hours behind schedule on our move. We moved 870 miles and had to stop every 20 miles to reattach the straps to the car and keep checking the tires. We finally bought straps of our own since we had to wait 5 hours for help on the first trailer (to get a faulty one again). When we called with a complaint we were promised a 48 hour response. We got a response after 81 hours only after we went to a UHAUL and got the number to leave a message with the president of the company. The ONLY way UHAUL made it right was by refunding the price of the auto transport. I will never use them again! They do not care for their customers safety or how they affect their customers lives!

ashley B. 
Rating:
2.0

Trailer didn't seem to been clean or check out before leasing it out. The tire pressure wasn't check. When I check the tire pressure it was at 40 psi. The brakes didn't seem to work properly. It seem the trailer was pushing me every time I apply the brakes. Instead of helping to slow my vehicle down. This was the worst trailer I ever got from Uhaul.

John R. 
Rating:
5.0

Customer did not leave a comment.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
3.0

Customer did not leave a comment.

Porche B. 
Rating:
5.0

Service was excellent, staff was friendly and informative.

joan C. 
Rating:
5.0

You can do nothing to improve how helpful and how courteous Jim whans U-Haul service is

Rick B. 
Rating:
5.0

Customer did not leave a comment.

jody T. 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

Susan D. 
Rating:
3.0

Had to fill out things twice,

frank B. 
Rating:
5.0

I thought by renting a uhaul it would save time and money. I did save time but the charges for milage was high. Sorry Uhaul services but I probably will stick to our own trucks next time.

Jeanie M. 
Rating:
4.0

The people I worked with were VERY helpful in getting me what I needed, when I needed it. I had a very enjoyable experience with them.

Reginald W. 
Rating:
5.0

Fantastic people

Rick B. 
Rating:
3.0

traffic in front of location somewhat dangerous going out or in. Service person was very friendly & helpful.

PETER S. 
Rating:
2.0

I reserved two weeks in advance of use at my home City UHaul dealer. Week off, told vehicle would be available 40 miles away for move day. MAJOR inconvenience and extra cost to drive other vehicle to new location. New location called and I was told vehicle was available for pick-up the evening before my move. Picked up the night before, but was assured drop off time was same. Also not enough pads from original reservation. Later got threating calls from Drop Off site telling me vehicle was overdue and penalties for bumping others reservations were being added. REALLY?

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer service was exceptional!

Anthony G. 
Rating:
5.0

it all went smooth!

jim F. 
Rating:
4.0

Customer did not leave a comment.

Brent G. 
Rating:
4.0

Very nice people to deal with.

Troy A. 
Rating:
4.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

GUY T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
3.0

Customer did not leave a comment.

PEG B. 
Rating:
5.0

Excellent service. The employee was extremely helpful, polite and pleasant. I will be using their location again in June. Thank you.

Janina N. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
3.0

Have the right equipmentr available.

John R. 
Rating:
3.0

Trailer was apparently in poor condition and got very dirty during transport. Items inside trailer were covered with a black film of some sort, which is proving difficult to remove.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN D. 
Rating:
5.0

The woman who helped us was very nice and organized. The location was secure and well-maintained.

CAITLIN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEVI J. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY CAROL S. 
Rating:
5.0

Customer did not leave a comment.

ROB S. 
Rating:
3.0

Customer did not leave a comment.

Sydney T. 
Rating:
4.0

Customer did not leave a comment.

KENRDA M. 
Rating:
3.0

Customer did not leave a comment.

RAY M. 
Rating:
4.0

Customer did not leave a comment.

MARIA A. 
Rating:
4.0

Customer did not leave a comment.

KARI R. 
Rating:
4.0

Everything worked out as planned.

BERNARD H. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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