I am not sure why I was sent to this pace when the actual uhaul center was 1 mile away. The blankets I ordered were not in the truck so I had to drive to the uhaul center anyway. The app was subpar at best when trying to take pictures upon pickup and when returning it did not allow me to return via the app. I then stopped inside to hand in the key and they told me it was all taken care of. I get a call two days later from uhaul indicating that the truck was 2 days overdue - bad process.
Jason H
Customer Reviews for Jimmys Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In fairness to Jimmy's my rental was with a different location and they were filling in. However, my rental was in person at 10a, was subsequently delayed to 1045a, and no employee was present forcing me to check in and out through the app I didn't want to use. I was not pleased this caused a delay in my rental beyond the shift of desired rental time. Further, verifying no furniture pads were present and desiring to rent them, there was no one available to help resolve and I was ultimately charged for renting material I was never given. In the end, I am greatful Jimmy's was able to help make my move happen on time, but an employee present at the location would have easily made this a 5 star review.
Matthew LI used the app for pick up, due to business being closed, which was fine but would have preferred to work with a person. I tried to find someone at drop off but the business still seemed closed. The only door was locked. I had a question about my bill and didn’t want to deal with the app but wasn’t able to talk to anyone. I didn’t like dealing with a non-U-Haul location, especially one that had no one around. I would not pick up from that location again. I wanted to pick up at at a U-Haul location but the truck wasn’t available there.
Nick OThey forgot my Dollies but i still got charged for them. The gas level was below what was put on the contract as well. Make sure to take pictures of everything!
Dylan Jmobile pickup is slow. no one on site to help.
Matthew KThe app experience was a huge frustration and cost me 2 hours to get through the agreement. I had to call customer service multiple times to get a manual overrides. Never again will I rent a truck this way.
STEVE M