Customer Reviews for Jimmys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jimmys

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Michael B. on

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Customer did not leave a comment.

Lauren P. on

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Be honest. We were told it would one price and that we would be charged when we dropped it off. We were charged almost $200 more than what we were told and without notification way before we dropped it back off. That is terrible business. We will do whatever we can to not use uhaul again.

helen C. on

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There was absolutely no assistance with picking up the trailer. It seemed as though I was the very first customer to rent a U-Haul from this dealer. It was raining...I was picking up the trailer alone (because my husband was picking up a U-Haul truck from another location)...and apparently U-Haul trailers hook up differently than a typical trailer (which I am very comfortable operating). The dealer never offered to help or even come outside with me. I actually had to return to the desk to ask for help lifting the 12 foot trailer onto the hitch. Afterwards, the dealer went right back inside and I was left to complete the hookup on my own without any instruction...in the rain. I was also not told to inspect the trailer and identify any pre-existing damage. All of this culminated in the trailer coming OFF the hitch while driving, endangering myself and my children who were in the truck with me. It also could have wreaked havoc on the rear end of my husband’s brand new truck. Thankfully no one was injured and after mustering ALL of my strength I was able to lift the trailer back onto the hitch and get out of the way of oncoming traffic. It was a scary situation. The trailer itself was in good condition and was very helpful in our move...but the lack of knowledge on the dealer’s part could have ended badly for everyone in the vehicle.

Donnie T. on

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Great customer service.

FAYE H. on

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Customer did not leave a comment.

Patricia H. on

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Gas was left on empty when I received the truck.

Latonda H. on

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Process took so very long and I basically had to reregister everything again.

Ebony P. on

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Customer did not leave a comment.

IVAN V. on

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I paid up front all charges, to have be charged again. When I dropped it off and I asked why, he said he didn’t no why. The charge was 24 dollars more. When I was already charged when I picked the truck up. Very unhappy with your customer service.

CLAUDE B. on

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mark B. on

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RAYFIELD C. on

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bigger sign...2 days looking for this location...

STEVEN V. on

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Christina C. on

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Reservation number: 2378892. We had a rental truck scheduled from July 5th to July 7th. The truck was returned on the 6th but we were charged another $59.34 for having the truck "an additional day". I need this charge reversed.

Charles H. on

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Gwendolyn J. on

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jamal S. on

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Owner sent some guy out to inspect the truck. Guy came back in and said I bought truck back on less than a quarter tank. That was not true. Truck was bought back on a quarter tank. Charged my credit card an additional $71.04 which I’m still very upset about.

Hoyte L. on

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The check engine light was on in the rental. At the back of the U-Haul was trash (from prior customers) and broken glass that we had to clean before we could load furniture

William P. on

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jamal S. on

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SHEKELA L. on

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This location was fine.

Vickie W. on

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When equipment set in a reservation it should be already connected to tow equipment, if requested, and all paperwork should be ready so only thing needed is last minute info like license number and payment.

jacqueline B. on

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Asia B. on

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He helped me out no problems

DAVID R. on

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The drop off was a nightmare stood around for an hour while they tried to check the van in said they did not have it in the computer but had it on my contractor

Bill P. on

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Pick up experience was horrible. Woman handling was incompetent and not at all helpful. Was the exact opposite of helpful. Will not us this location again.

CHARLOTTE M. on

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There was some broken glass in truck. I had sweep but the people at jimmys are the best! Kind and fabulous service. I will rent there again !!

Edward B. on

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I am utterly disgusted and pissed about my experience with this location. I was leaving that afternoon to take my car out of state, both dollies were not in working order, I had to wire the tail lights to make them operable. One dolly was beyond repair, but the other was able to be done, which I had to do in their parking lot in the rain. They obviously don't check the equipment when it comes in. I had to wait for over an hour just to get the associate there to do my reservation. The place was cluttered and I barely had enough room to drive my truck behind the building where the dollies were located. I asked for a discount for my trouble, but did not get one. If I would have received a discount I would have been satisfied, but now I'm pissed. You should not allow this location to be a u-haul rental location. Contract # 80085823

Brian L. on

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Gregory R. on

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samantha J. on

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JOSEPH H. on

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Fast and friendly

amanda L. on

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Best uhaul ever,clean equipment,clean place...thank you a lot!!

jonathan L. on

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Greatest uhaul I ever seen,and great owner,thank you jimmy!!

amecia E. on

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The owner was wonderful.....great service and pleasant demeanor. Will definitely use his service again!

Isaiah K. on

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The price is deceiving. The truck was $19.00, but you paid .99 cents per mile, which is insane.

gerald D. on

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Best uhaul dealer around the area,friendly,and very helpful staff,thank you Jimmy’s!!

wade N. on

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Agent was observant, courteous and efficient!

Mina B. on

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Bobby C. on

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BOBBY C. on

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Quinae L. on

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Central office - Just keep us informed as to when changes are made to our reservation and not at the last minute if you can.

anisha J. on

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Great service,clean equipment and clean location. I’m sure I’m coming back...thank you guys

Charles V. on

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Cassandra M. on

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Susan C. on

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david V. on

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Devin G. on

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michael B. on

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Bruce S. on

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old store, but clean and well kept. Very helpful personel !

robert L. on

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Great service, great experience,love the location.

adrian J. on

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The customer service was great,the process was swift,there’s extra charges,in and out in no time,thanks for the helpful service,thank you.

donald F. on

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The clerk was very helpful,great attitude,nice and very clean location,No extra charges like some others said,some people seems want rent a truck for free smh.The service was great. I will return to do business at this location.thanks to uhaul for this location.

Damali S. on

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Retailer was rude upon return of the vehicle. Claimed I was over an hour late and went over miles. Better customer service would have made all the difference.

nancy G. on

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The process was delayed due to the computer system not functioning properly. Maybe checkto be sure your website is funtioning properly to cutdown on wait time. Also when I dropped off the truck the clerk didn't know where to get the $100 deposit that I was due. Yet another delay. I will NOT use Uhaul again.

lisa J. on

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Sharonda S. on

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april H. on

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Make sure their reservation for a truck is available

Ronald H. on

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I don't know. If Jimmy's can't please the next customer, then they must be pretty damn hard to please. It's not rocket science.

angela L. on

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Beautiful service,helpful staff...felt like home.thanks for everything.

satoria R. on

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Great experience at this location...thanks I will be back for sure.

gary W. on

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Awesome location,great staff,clean and very helpful.thank you uhaul for such a great dealer.10 from 10.

tyrus M. on

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My first time I do business with Jimmy’s,and I’m sure I will do more business at Jimmy’s,great service,great conversation with the owner while he processing my rental contact,very clean,awesome service,all my friends and family been doing there rental with jimmy’s For a good long time...thank you guys for everything,and thank you for the free drink.you guys are awesome.

Delbert S. on

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Ronald H. on

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Good place for a small town.

Daniel L. on

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The attendant was slow and didn't offer any assistance hooking up the trailer. It was hard to maneuver behind the st m store as there was a lot of junk.

Linwood S. on

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india J. on

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Joselyn F. on

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Thomas L. on

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exellent staff

leslie C. on

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Excellent experience--Thanks!!

JOHNNIE A. on

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Takima P. on

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LC W. on

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Everything was great!!

Charles P. on

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Latifa S. on

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they are very freindly

james T. on

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My reservation was moved to this bad location against my wishes because they had the only truck available. His computer didn't work. My bill ended up being $50 more than my online total. The truck had a leak he didn't disclose. My matress got wet. The store is place to buy dope smoking supplies in a bad part of town. Do not rent from here.

vincent S. on

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Customer did not leave a comment.

FRANK J. on

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I been doing my moving business with this location for the past 10 years...I recommend this place to all my friends and family,friendly and great staff,I always pay for what I get,no extra charges or hiding fees,Thank you guys.

john M. on

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Very friendly and helpful.

Chelsea M. on

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I was over charged and no one can explain why. And the U-Haul I wanted wasn’t even available

Trina J. on

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I like the self checkout of this location. I used my cellphone to snap pictures and enter vehicle information. Highly recommended.

Allison C. on

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Customer did not leave a comment.

BRENDA M. on

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Awesome and great customers service,great experience with Jimmys I’m sure I’m going to do my business at this location,great job guys thank you.

ronald T. on

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No problems

donna W. on

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Great customer service,clean and well maintained equipment,I found what I requested,clean store,and excellent attitude,in and out in no time,thank you guys and keep up the great work...I’m sure I’m coming back.

DONALD K. on

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Great dealer,great staff,in and out in no time,helpful and great attitude staff.i will do my business from now and on with jimmy’s..

CHARLES D. on

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James H. on

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No problems at all, just keep doing what you have been doing.

pattie C. on

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n/a

Tiquanna W. on

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Leslie B. on

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MONIQUE P. on

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MONIQUE P. on

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Leslie B. on

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the size truck we reserved >wk in advance was not available when we arrived to pick it up. we were given a smaller truck & trailer, but they were definitely NOT the same thing! now we have to move again this weekend!! :(

ADAM M. on

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Dorothy V. on

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MARIA B. on

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clinton J. on

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Clean,welcoming,and great staff

cinchona M. on

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For my first time renting a truck and what was supposed to be discounted storage unit. It was an experience I wish I never encountered. Prices were quoted and turned out to be waaaay more. Storage unit was needed wasn't even available forcing us to get a bigger unit for more. When you plan something weeks ahead, you expect them to go as planned. Not in my case. I hope no one ever has to go through what my family and I did with UHaul.