Provide more trucks than just one to rent.Margaret C.
Customer Reviews for Jim's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything with Jim's Auto Repair was great. Your customer service, however, not so much. We had a terrible, terrible experience. I will never, and I mean NEVER, use U-Haul for anything. First, we live in a rural area. We had such a hard time being able to get the code for the key box because gps couldn't get an exact location due to the poor reception. It took us close to an hour to get the key!! There is no reason we shouldn't be able to pick a key up from the person at the garage. Same thing on the way back- we couldn't "return the truck" online. We called customer service, waited over 40 minutes for a representative, and once she answered, she just hung up. This was my first, and will be my last time, that I used U-Haul. NEVER AGAIN!John M.
Customer did not leave a comment.Michelle M.
The truck was stuck in the mud and had to be pulled out. The back of the truck was dirty and because of being in the mud I did not check the back until Pi had gotten to my location to load it. I never recieved my contract due to a printer malfunction and I never recieved an E mail from Jim's auto repair. The gas gauge said 48 miles to empty. I drove 120 miles and put in $60.00 worth of gas %2.90 per gallon 20 gallons. When I dropped off the truck I was charged $65.00 extra for cleaning and gas. I tried to call customer service and waited on the line 30 minutes each time and never talked to anyone. The truck was a hazard to drive the alignment was far out and the truck was hard to control. I am furious and I expect retribution and an apology from u haul. I am seriously contemplating legal action. My phone number is 2672426922anthony D.
Could not access Truck keys. Location manager could see me and did not assist. Daughters called Jim and he talked rudely to them stating he was closed. Wife called and he refused help again. It took over an hr to get inside the truck. We lost that time with our hired movers and had to pay them for an extra hr on the back end to finish the job. Also pd for a hand truck & blankets that were no with the truck.Shanon R.
A bunch of my tool and all of my clothes got wet in a enclosed trailer. Does that make any sense whatsoever. My tools are now rusty an since I can't take a picture of wet clothes or send them a picture of how anything smells. No one has representative has responded to me. Very very disappointed with the trailer I rented. I also had to drive 2 and 1/2 hours to get the trailer then 2 and 1/2 hours back home. Which uhaul only knocked off 50$ for my travel. Then the associate who I rented the trailer from was very rude an didn't even sent up my trailer properly about 15 minutes on my way back home I got a call from some guy saying that the trailer was not setup right an I need to fix it. Ok that would be fine if I didn't have to do it on the side of the road otherwise I ran the risk that the trailer would fall off.Randy P.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.nancy R.
Customer did not leave a comment.david H.
Customer did not leave a comment.FRANK R.
Great customer service, Will return as a recurring customer Thanks FrankFRANK R.
Customer did not leave a comment.debra D.
Customer did not leave a comment.Kelly E.
Great Guy n Equipment Very courteous Will recommend to friendsGeorge K.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Carol S.
Great customer service.FRANK R.
Location changed last minute. Long time on hold then poor service. No one at shop, someone else had to get from his home. Shop was disgusting. He didn't understand I did everything on mobile and just needed key. I will not be using uhaul againBryan K.
Customer did not leave a comment.Stephen Z.
Truck was great. However.... All U haul trucks need LED HEADLIGHTS!!!!!! Driving at night is horrible AND VERY UNSAFE with the current halogen headlights. ALL OF YOUR TRUCKS NEED TO UPGRADE TO LED LIGHTS!!!!!! I can't stress this enough!!!!!! It will make driving at night much safer. Thank you for an overall great rental experience.Tony G.
Jim did a flawless job with the whole process from start to finish. I would definitely go there again.Barry G.
Customer did not leave a comment.CHRISTINE G.
I think Jim needs to get better understanding of computer system ...Not being disrespectful.nazir M.
Customer did not leave a comment.Kerry A.
Customer did not leave a comment.YOLANDA O.
Excellent service. Used several times. Will use againKeith K.
Very good service. Will use again.Keith K.
Very friendly and awesome customer service No attitude at all just very friendlyYOLANDA O.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.Beth H.