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adrian d
Customer Reviews for JJJ Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional
THOMAS MVery friendly! Have used them before as a drop off office!
Beverly BThis location has zero cell phone service nor do they provide a hot spot. It was next to impossible to check in online while the location was closed, since it could not pinpoint my location. I finally got the truck almost half an hour late after having TWO chats open on two phones, and being on hold with UHAUL customer service for 20 minutes and then waiting for the extremely glitchy website or app to load. We sat there for 45 minutes trying to figure this out. which means I had to pay to extend my time with the truck by a half hour. I had also reserved a utility dolly which was missing from the truck. Luckily, my new neighbors had one or I guess my washing machine would have just been sitting outside. Extremely underwhelmed. I couldn't even get an itemized receipt sent to me. I wouldn't recommend this location to anyone due to the lack of cell connectivity and the solitary truck they had (which wasn't even the size I had reserved, either) not even having the items I'd wanted in them.
Kristina MMike made the process of renting what I needed quick and easy.
TODD KGreat customer service at this location. I would highly recommend them for your next move!
Dianne LGreat experience
Michael Lthe support was great, but they changed the location for my pickup. I had to go to a location to pick up a truck and car carrier, carrier was stuck, another location to pick up furniture pads which were on the order, then another location to pick up the car carrier. Andrew was great and fixed what I needed, the whole order should have been set before the day I moved, cost me a day from work
Geoff RWorst experience of my life! Never again! And I'll be sure to make it very well known exactly what a scam your business is.
Joe Tyou have to walk thru a mechanic shop to get to the office. he was not friendly was refusing to come out to confirm i was returning in good condition with full gas until i forced him to. he wanted to look later and send me an email and told me if i had any problem with the results i can call the 800 number
Linda BVery unprofessional. Upon return of uhaul and trailer, Business owner just took keys and said thanks have a nice day. I walked away thinking I'd get a final email. About 15 minutes later, he calls screaming at me. Said I used more miles and I needed to come pay him immediately. I understand and have no problem doing so. However, his approach was very disrespectful after I just spent 700 for rental. He should have went directly out and checked BEFORE I left. I should have charged him the mileage to return.
melissa dThe truck was dirty when I picked it up
Kent WHe is Super Nice Great person
Sawaranjit PThe mobile service was a nightmare. Took us almost an hour to check in and 30 min to check out.. Confusing, ponderous and slow. Will never rent again if I have to do the mobile service.
Alan BExcellent in every way!!!
tanya mMy issue is NOT with this location. I have an issue with U-Haul (not this location) changing my pickup location TWICE in the final 48 hours before pickup. I will NOT use U-Haul again.
Eric MSo convenient. Very friendly person told me to simply drop off the key and they'd take care of the rest. I highly recommend JJJ Auto for your U-Haul.
PAUL Sabove and beyond. Absolutely exceptional all around, and cheaper than competitors!!
Lee CThe location was fine, but we did not receive the additional items we ordered with the truck - moving blankets and a utility dolly. I canned uHaul to see how to fix this and the best solution that could be offered was for ME to go to a different location to pick them up. So I had to leave my home where we were actively loading the truck and go 40 minutes out of my way to get items I had ordered ahead of time which was extremely inconvenient.
Ezekiel HI didn't get my dolly that I paid $10 from jjj and I selected that I wanted it and didn't know I had to check for it to be in there.
Alexis SThe owner was very very nice and helpful
David RThe truck windshield was dirty inside and out and had to be cleaned before we could begin our trip.
Sherry HEasy and conviennent
chris bVery friendly service and professional. Thank you for a great experience.
Daniel BVery friendly! Located in a small auto shop.
Catherine ZMy pickup location was changed and I was not informed!
Terry PThe gentleman who helped me was hard to understand and impolite.
Alexis FMake sure all maintenance (mechanical) is fine before renting it out. Check engine light was on and the air conditioner did not work and it was 90+ degrees out.
Christine KEnsure that the equipment is working. The tail light of the dolly was not working. U Haul had told the dealer it was working. This resulting in an hour or two delay in getting the equipment, and ultimately having to go to a different location to get a new, working dolly. However, the staff here was very helpful and kind. The equipment was clean and well maintained overall, besides from the light not working
Philip KGreat customer service. Very friendly.
hans sTruck was covered with snow. It hadn’t snowed here in 3 days. Picked up truck with just over half tank. Dropped it off the same way and was charged for 2.43 gallon of gas.
CURT SPick up equipment and drop it off at the main location so customer doesn't have to drive far to pick equipment up.
ALGIE COur drop off went smoothly and the location was close to our home. The end of a perfect rental.
charles sI was his first customer. Mike will be good.