Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure all maintenance (mechanical) is fine before renting it out. Check engine light was on and the air conditioner did not work and it was 90+ degrees out.
Ensure that the equipment is working. The tail light of the dolly was not working. U Haul had told the dealer it was working. This resulting in an hour or two delay in getting the equipment, and ultimately having to go to a different location to get a new, working dolly. However, the staff here was very helpful and kind. The equipment was clean and well maintained overall, besides from the light not working
Great customer service. Very friendly.
Truck was covered with snow. It hadn't snowed here in 3 days. Picked up truck with just over half tank. Dropped it off the same way and was charged for 2.43 gallon of gas.
Pick up equipment and drop it off at the main location so customer doesn't have to drive far to pick equipment up.
Our drop off went smoothly and the location was close to our home. The end of a perfect rental.
I was his first customer. Mike will be good.
