Worst experience of my life! Never again! And I'll be sure to make it very well known exactly what a scam your business is.
Joe Tubbs
Customer Reviews for JJJ Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
you have to walk thru a mechanic shop to get to the office. he was not friendly was refusing to come out to confirm i was returning in good condition with full gas until i forced him to. he wanted to look later and send me an email and told me if i had any problem with the results i can call the 800 number
Linda BrokawVery unprofessional. Upon return of uhaul and trailer, Business owner just took keys and said thanks have a nice day. I walked away thinking I'd get a final email. About 15 minutes later, he calls screaming at me. Said I used more miles and I needed to come pay him immediately. I understand and have no problem doing so. However, his approach was very disrespectful after I just spent 700 for rental. He should have went directly out and checked BEFORE I left. I should have charged him the mileage to return.
melissa dillardThe truck was dirty when I picked it up
Kent WardeckeHe is Super Nice Great person
Sawaranjit PannuThe mobile service was a nightmare. Took us almost an hour to check in and 30 min to check out.. Confusing, ponderous and slow. Will never rent again if I have to do the mobile service.
Alan BrunsmanExcellent in every way!!!
tanya massoMy issue is NOT with this location. I have an issue with U-Haul (not this location) changing my pickup location TWICE in the final 48 hours before pickup. I will NOT use U-Haul again.
Eric MoyerSo convenient. Very friendly person told me to simply drop off the key and they'd take care of the rest. I highly recommend JJJ Auto for your U-Haul.
PAUL SHELTONabove and beyond. Absolutely exceptional all around, and cheaper than competitors!!
Lee CatersonThe location was fine, but we did not receive the additional items we ordered with the truck - moving blankets and a utility dolly. I canned uHaul to see how to fix this and the best solution that could be offered was for ME to go to a different location to pick them up. So I had to leave my home where we were actively loading the truck and go 40 minutes out of my way to get items I had ordered ahead of time which was extremely inconvenient.
Ezekiel HardmanI didn't get my dolly that I paid $10 from jjj and I selected that I wanted it and didn't know I had to check for it to be in there.
Alexis StumpThe owner was very very nice and helpful
David RoushThe truck windshield was dirty inside and out and had to be cleaned before we could begin our trip.
Sherry HardingEasy and conviennent
chris borchardtVery friendly service and professional. Thank you for a great experience.
Daniel BelldenVery friendly! Located in a small auto shop.
Catherine ZettnerMy pickup location was changed and I was not informed!
Terry PiersonThe gentleman who helped me was hard to understand and impolite.
Alexis FordMake sure all maintenance (mechanical) is fine before renting it out. Check engine light was on and the air conditioner did not work and it was 90+ degrees out.
Christine KemperEnsure that the equipment is working. The tail light of the dolly was not working. U Haul had told the dealer it was working. This resulting in an hour or two delay in getting the equipment, and ultimately having to go to a different location to get a new, working dolly. However, the staff here was very helpful and kind. The equipment was clean and well maintained overall, besides from the light not working
Philip KauffmannGreat customer service. Very friendly.
hans scheunerTruck was covered with snow. It hadn’t snowed here in 3 days. Picked up truck with just over half tank. Dropped it off the same way and was charged for 2.43 gallon of gas.
CURT SPARKSPick up equipment and drop it off at the main location so customer doesn't have to drive far to pick equipment up.
ALGIE COOKOur drop off went smoothly and the location was close to our home. The end of a perfect rental.
charles sidesI was his first customer. Mike will be good.