Customer Reviews for JJ's Auto Sales
(U-Haul Neighborhood Dealer)

4,290 reviews

10303 E Crystal Falls Pkwy   Leander, TX 78641

(512) 528-8829

Hours

  • Monday
    7 am–5 pm
  • Tue–Wed
    7 am–12 pm
  • Thur–Fri
    7 am–5 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(512) 528-8829

10303 E Crystal Falls Pkwy
Leander, TX 78641

Services at this Location:

Hours

  • Monday
    7 am–5 pm
  • Tue–Wed
    7 am–12 pm
  • Thur–Fri
    7 am–5 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing for this location. However, as a company, I made my reservation well ahead of time, and I still had to do a split pick to get the truck and trailer. It cost me $58 for a lyft to get the truck. It would have cost me less tha $15 if you guys had the truck where I got the trailer. I'm still upset about this.

GENE F. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

We love this location. The staff is extremely helpful and friendly.

Cheryl R. 
Rating:
5.0

The owner that we worked with went above and beyond to help us with our move and we will definitely be recommending this location in the future.

Joseph R. 
Rating:
4.0

Only comment was location was only open seven till noon Tuesday and Wednesday. The reason for non-helpful people was no personal there at 2 o'clock in the

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Karin H. 
Rating:
5.0

Location was great, no issues, easy access to let boxes and vehicles. Had major issues with online return, did the return process at least 20 times. Every time I took a photo it would say an error occurred and would sign me out and I'd have to start over. Process took approximately 30 minutes to do the few steps. This is not the fault of the location but the online U-Haul site.

David W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I rent often, I choose this location because it has the best customer service! Absolutely 5 stars! PLEASE PLEASE update your website. It is extremely slow for customers and locations.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
5.0

John was very helpful with the car dolly.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Just remind them, that they can cut down their waiting by alot by checking in on-line before they arrive on site.

Darrell D. 
Rating:
5.0

Great assistance.

ELOY C. 
Rating:
5.0

Absolutely the picture of what a UHaul rental center should look like. The personnel was super helpful and friendly.

Kent K. 
Rating:
5.0

None come to mind

Ken R. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Pentcostese V. 
Rating:
5.0

The associate at this location was very friendly and helpful. He was able to help us get acquainted with our new home and was able to spark up good conversation. I definitely feel like this was a good location to stumble upon at the end of our move!

Raymond M. 
Rating:
4.0

The gentleman at the counter was very friendly and accommodating. I will definitely use this location again. Thanks

Linda B. 
Rating:
5.0

Not a thing- very personable and efficient

Joseph W. 
Rating:
5.0

John always does a great job and the equipment is always ready to go when I arrive.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

The owner stayed pass closing to help us and was very accommodating.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Dakoda D. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
3.0

Customer did not leave a comment.

Doug C. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

John went above and beyond to confirm I would have the reserved equipment when I needed it.

Onda M. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
3.0

Not because of the people at the store, they were helpful. They were frustrated with the company being that they updated their system and the employees were frustrated of how to get our rental, it took at least 45 minutes.

DENISE P. 
Rating:
4.0

Customer did not leave a comment.

Jason Y. 
Rating:
5.0

I rent from UHaul about 15 times a year. JJ's is my absolute favorite place to rent. John's customer service is excellent. He is courteous and helpful. The equipment is ready and clean when I arrive. I will continue to rent as often as possible from JJ's. Please work on your website. It runs extremely slow and does not always update the information.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

RoseMary B. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

I have used this branch many times and I have NEVER had a bad experience with them.

Guy R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Great service, very helpful, I definitely recommend it to all my friends and family

juan B. 
Rating:
5.0

Super job very easy

alan Z. 
Rating:
3.0

I had 2 issues with this location. The 1st issue was that the u-haul was filthy when I picked it up, it was covered in mud and the inside windshield had something sprayed all over it. The 2nd issue was that the u-haul had damage all over it that wasn't documented with their "X" stickers. When I asked about it they just told me "don't worry about it". I had to force them to put extra "X" stickers on the damage so I didn't get charged for it.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

April F. 
Rating:
3.0

Customer did not leave a comment.

Brittany A. 
Rating:
5.0

This location is the best Ive found after visiting many in Texas… fast , friendly & gr8 equipment

Robert Z. 
Rating:
5.0

Professional…courteous… Great assistance and helpful “pointers”… I will got there next time that I have a trailer need…👍

Guy E. 
Rating:
5.0

All was good but the truck was not cleaned prior to my pickup in or out. My only real complaint was that the windshield was really dirty and no washer fluid. I reported this to the drop off location.

John B. 
Rating:
4.0

No complaints

Bobby J. 
Rating:
2.0

Was not happy that you didn't have a 2" ball to tempararily replace the ovesize ball on my truck.

Tom H. 
Rating:
4.0

This was an online return and that process by UHaul was smooth. I did not interact with the location at all.

Melanie F. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
3.0

The gentleman at the counter was nice, but he needs more assistance, there was a line of customers at the counter when we arrived - throwing a wrench in our schedule for the day. The moving truck was very beat up on the outside, inside was dirty with crumpled up tissues and change. Not all of our supplies was able to be provided based on the location's provisions.

William S. 
Rating:
5.0

Customer did not leave a comment.

STUART T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL N. 
Rating:
5.0

Nothing, John was very professional and willing to go the extra mile. Thanks Uhaul!!!

Toni S. 
Rating:
1.0

No one was present on the day they were supposed to be open. I had to do dropbox, but this was my first time, so I messed up and had to guesstimate the mileage. They never corrected the mileage reported to be accurate, so I incurred $140 or so in penalties.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Cheri F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
4.0

They listened when I told them about the bad tire, but we're surprised that I drove it like that.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Very easy to pick up and drop off. Friendly service.

Terry B. 
Rating:
5.0

The attendant wa friendly, informative and attentive.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

WAS VERY EASY TO RESERVE ONLINE AND CHECK IN AND OUT WHEN WE ARRIVED ON SITE TO PICK UP AND RETURN EQUIPMENT WAS QUICK AND SIMPLE TOO.

Phillip S. 
Rating:
5.0

JJ's Auto Sales went the extra mile, highly recommended.

Thomas M. 
Rating:
5.0

Support was awesome. Great job!

John S. 
Rating:
3.0

After hours drop off

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Doyle D. 
Rating:
4.0

I was overcharged. I rented a box truck for a little over an hour to move a bed at 19.95.plus 1.09 per mile and insurance. Being charged $154 is about $100 more than it should have been...plus I filled up with gas over what I used as a courtesy.

KIRK D. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

not a thing, just keep doing what your doing !!

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

Terrell S. 
Rating:
5.0

John is friendly and professional.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

MARTINPRABHUDOSS P. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Easy process….no issues!

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

John and Son were outstanding!!!!!!!!!!!!!!!!! Made our move to Arkansas easy.

Kim M. 
Rating:
4.0

Great truck, helpful staff.

Michael L. 
Rating:
5.0

Show how to release the straps on the car hauler

Robert B. 
Rating:
5.0

No issues during the rental.

David M. 
Rating:
5.0

I've rented trucks and trailers from this location multiple times. They are always courteous, very helpful, and personable. If I had to say a complaint, it would be sometimes they get busy. If that's the worst I can say about them than they are truly exceptional.

Christopher H. 
Rating:
5.0

Life saver, super service and very helpful

Joseph W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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