Customer Reviews for JJ's Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of JJ's Auto Sales
Terry D. on
This was the best experience I’ve ever had at a U-Haul location. I’ve been using Uhaul for over 40 years.
Randolph R. on
They went above and beyond to see I had everything I needed and had truck pulled up and running when I arrived!
JUSTIN S. on
Ya'll always do a great job! Its the only place I will rent from. Thank you again.
Dwight O. on
Made reservation on line and received a confirmation . When I went to pick up the trailer the reservation info was all screwed up and John ended up having to re enter it there . John is a great guy to deal with and would recommend him . U Haul needs to spend some money on its on line system .
Anthony L. on
This is the best UHAUL ever !!!!!!
yasmin R. on
Manager was very helpful and considerate
sherry B. on
Extended Sat and Sunday hours. These folks are great! Always have lots of inventory.
Beau R. on
Clone John he was great. Very helpful and informative.
wendy K. on
Owner has great customer service
James P. on
instructions on where to leave the rented furniture blankets
Thomas C. on
Always great services at JJs, had trailer hook up issues tech recommended a place to get it all fixed, went there fixed in 20 min, that made my haul possible very helpful
Devin R. on
This location charged me for a bunch of equipment I ordered but they never gave me. They gave me the keys and told me I was good to go. When I drove Home I opened the truck up and realized I had almost no blankets, no dolly or anything. I didn’t have time to drive back because I needed to move. Now they are charging me for a bunch of equipment I never received
AMANDA S. on
The location was just fine, they had many trucks and CS was great. Took a bit of time for pick up, but that is ok I came at a busy time. Helpful and friendly staff.
Charles M. on
The agent was great and helpful. Not to mention extremely handsome.
ALAN K. on
Great experience
Chris C. on
This is my 3rd rental at John’s shop and I have been very pleased each time. Thank you again for making this process simple and enjoyable.
Nathan M. on
Best place in town! Has always had what I've needed.
Chris S. on
not a thing, these folks are excellent !!
Branko M. on
Amazing person, extremely helpful.
Hiram K. on
The person on staff (I believe his name was John) was knowledgable and helped us pick out the right solution. He gave us advice on loading. Overall it was a positive experience and I would rend from there again.
anthony J. on
My big issue is it cost me more than it should have cause i dropped it off after hours and so i got a charge for that cause it was said that i can do that online and save that money but i found out i got that charge and how to prevent it on my reciept
Holly G. on
This guy should get a medal for keeping the operations going so smoothly in spite of the difficult working conditions due to the wreckage.
Mark B. on
Had one tire with low pressure I filled it to the proper pressure and had no problems after that. My rental experience was very good. Equipment functioned as needed Customer service was good also.
Wendy J. on
Everything was perfect from the first call to pick-up and even the two times I called back to ask questions. Great customer service!
CHRIS G. on
Quick and painless I was in and out in 15 minutes and when done I handed in the key and drove away very satisfied with my choice
Eric H. on
Figure out your online billing system for tolls. I have paid, but I keep getting notices that I need to pay. The system shows my payment, and I can't figure out why I am getting these notices.
Greg M. on
Don't change anything! All good!
Margaret D. on
Very friendly and helpful staff
robert C. on
Did not know the tongue weight on the 6 x 12 enclosed trailer was so high, especially loaded. Unhooked it to load in apartment complex and had to use car jack to hook it back up. U-Haul should make customers aware of this potential issue.
karen S. on
Nothing
ricky C. on
They were great no complaints.
Robert J. on
Friendly and very efficient. Very helpful.
Tom C. on
Always a great experience.
Robert H. on
I liked the staff although they like many locations did not answer the phone. Once I arrived at the location though my experience was good. The staff were quick and the equipment was very nice. Dirt lot though, did not like that.
Aden R. on
Everything went as expected.
jason K. on
The location was great. The truck was exactly what I needed. Service was quick, responsive, helpful. There were no unexpected charges, and overall a great experience. The only negative was the automated texts about how I needed to verify the return by mobile device as though a truck rental has ever required owning a mobile phone, and as though it were perfectly reasonable to expect every customer to not only have a mobile phone but also to expect them to know to read their texts for further instructions about how to verify equipment turn-in, which for years was a very standard process that has never required a mobile phone, but now suddenly, if you don't have one or use the truck so quickly and for such a short amount of time that you would never think to stop and check for a text, so that you drop the truck off, drop keys in the box and drive off, and then over an hour later you get a text that suggests that because you didn't use a phone to document the drop-off (which incidentally, speaks perfectly well for itself when the truck turns out to be there and the key in the box) somehow that bears the charging of a convenience fee because what? if I had only taken some photos and ticked some boxes on a form while still on site, then maybe the shop owner would not have actually had to verify the truck was dropped off? Bullshit. Nothing I did or didn't do by not performing a mobile verification caused anyone to have to provide anymore or any less service than exactly what is done every single time. This guy at JJ's Auto Sales (and Uhaul rental) runs a decent place and was super quick and helpful. Why would you guys want to give him and his customers a hard time with this stupid pretend surprise service fee for a service that is not really a service? Knock that shit off. Seriously.
Howard O. on
Good friendly service.
KEVIN M. on
Pricing consistency: the quote at pickup was 20$ higher than what I was quoted online
Karen V. on
The lights didn’t work on the first trailer I was given and I was told to take it to a trailer maintenance place to have my truck fixed. Turns out my truck was fine. Had to take the trailer back to get another one.
Beau B. on
It’s a shit hole on the outside.
John T. on
met a guy in the parking lot . . . . he took the key, and said all is well .. . . I was NEVER told I would be charged for extra miles (which was SUPPOSED to be adjusted) . . . . he also charged me for more gasoline . . . I may NEVER use U-Haul again.
John F. on
Great place to do business. Very good customer service.
Brandon W. on
Made drop off as easy as possible.
Denver S. on
Location was a little crowded, but they had my trailer out and ready for me to back right up too.
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