Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks working here were the MOST friendly and helpful. Each step of the process was excellent, from adjusting the equipment requested/needed to explaining the operation of the truck's features. The truck was very clean and drove great. Top notch service all around!
Jj's is always great to rent from. The staff is friendly and they always have the equipment I'm needing.
Employees did not wear masks. A few customers also did not wear masks when inside the uhaul building.
The exhaust was loud and fumes filled the cab at idle and low speeds. I had to drive with the window open in the rain and snow. The recent repairs on the front leaked water and all my stuff got wet and several boxes ruined. I had to repack during unloading.The inside had dog hair all over the seats and floor.
Communication and service were excellent! John did a great job reviewing cost options to determine the best value for my situation! Focus on sustaining current processes!
John was great! Very knowledgeable and helpful.
Great location. They are managed well and always have a good inventory of trucks and trailers.
Tony and his team are always ready to help and have everything ready for me when I arrive. They're friendly and hard working.
The location was great but the corporate UHaul website order processing gets a ZERO. I booked the equipment from the location on South Bell. Then I received a confirmation for a location that did not have any trailers and finally had to ask the UHaul store employee and he looked up to see where my equipment was!!! Another 15 minute drive to pick it up! Wasted 45 minutes. Once I got to JJ Auto, everything was great. You have to fix the website process. This is horrible. Even the owner at JJ Auto acknowledged the issue and said that he has talked to corporate about it. Ridiculous. FIX IT!
Improve your website. I expected contactless rental and that never happened. I had to wait in line for 30 mins and a dolly I reserved was not available. The sales person was unfriendly and rude. My experience with U-Haul was terrible I will never do business with your company again
Nothing other than space out the U-haul vehicles a little more. A bit stressful to get out because you do not want to hit another vehicle.
Based on my recent experience, it's hard for me to find things that this location needs improvement on. A+++
John was great. Very helpful and friendly.
Great service and equipment.
Great service! easy transaction
Great customer service.
John took care of everything. Plan on renting in January for a major move out of State.
Easiest return I've ever had with Uhaul. Prompt and effective service on return. Lots of parking space. Will return to this location again.
great trailer and easy, efficient service
Nothing to improve. Excellent service always.
I will definitely do business with JJ's again. They have great customer service.
Fantastic attitude on phone and in person, found truck last minute on busiest weekend, extremely fair figuring out pricing options, ignored minor debris in back at return. Could not have been better.
Great place to rent. Always has stock on hand and the easiest returns. I've rented several trailers there and his place is the only one I go to.
The rental experience was fantastic. They went out of their way to accommodate and assist. This will be my "go-to" rental spot from now on !
Good People. Helpful and honest. I won't be renting from anyone else in the Leander area but these guys. I trust them.
John was extremely accommodating as I called ahead and indicated that I would arrive within 30 minutes. When I arrived, the UHaul was waiting for me. The truck was very clean and John was able to complete my request for an additional day. Once I returned the Uhaul he completed the extra step to change the form of payment. Thank you John for a fantastic experience.
Good service. Had truck and trailer hooked up when I arrived.
After hours drop off. Easy
Mileage they wrote down when I took the truck was MORE mileage than when I returned the truck. Will never rent from JJs again. Uhaul corporate office did make this right. So lesson learned, only rent from a Uhaul corporate. Still waiting for credit to appear on my card.
Was a little expensive I thought. But service was a 5 I would recommend to everyone. Workers where very friendly.
I don't want to rent from any place else. The service is always A+ and they get you in and out. They practiced social distancing and gave you all info upfront. No hidden fee or surprise charges at all. I was well taken care. As a woman it is hard to find honest service that isn't trying to pull one over on you. The reservation center tried to send me to another location and I made sure they knew I only rent my Uhaul with JJ's Auto Sale
I called and reported the problems I found with trailer and he was very receptive and concerned about getting it taken care of right away.
Location closed early before we arrived with no call or notification that they would not be able to accommodate our rental during normal UHAUL business hours.
The perfect customer service will be hard to improve!
Manager stated that Best Mini Storage had been notified that trailer was on it's way and to expect it. Further stated that I could leave it at anytime at the location within the allotted time frame. Said nothing about having to do anything special when leaving. Manager was nice and professional.
John has always provided excellent service, have used him for years and I refer anybody that asks to his store. My friends always thank me for sending them there.
I chose this location because of the 24 hour return
Great customer service. A+++
Better communication between facility and the company.
If online self return fails you should have the option to drop keys in a box and have service provider do return paperwork. Also, this was NOT the return location we choose so why bother asking?
Great store and has always had what I need!
John got us a truck ready last minute, when another Uhaul dealer completely bailed on our reservation. I will return to John again!
The guy was very helpful and disconnected the trailer for us... and told us what the guy at the pickup place should have told us. The trailer worked very well for us.
They were quick, vehicle was perfect and served my needs.
Good service.
Great customer service and very friendly. Thanks for all your help.
The people are very friendly and accommodating.
We dropped it off at night when there was nobody there. It was easy to find a place to park.
wheel tie downs were both twisted and not lubed to work properly Had to call roadside assistance for help with them Truck was new tho Not a lot of power on hills and in the mountains but it worked
When we pulled into JJ's, the attendant yelled to leave the key in the truck and that we were done. A "friendly please" would have been nice. I told him we had a discrepancy with the gas, and he said how would they know, if the notation on my copy was valid. He just seemed bothered, and everything said was in an unfriendly tone. We then went into the office, and were again told to drop the key on the counter, and we were done The clerk in the office was very rude as well, showing no courtesy. For the next customer, some common courtesy would go a long way. Especially if that customer had a difficult trip from the beginning to the very end like we did.
