Customer did not leave a comment.
Gregory B
Customer Reviews for Sundance Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very kind and was pleasant to deal with.
GRAHAM GThe lady running this uhaul location was great and friendly. The only issue is it out on a winding country road, and it is an abrupt entrance.
John DI have never had any issues before using Uhaul. They changed the location on me but didn't let me know. Then the truck wont start started leaking gas. So we had to wait for the shop to open. I need to pick up the truck at 7 and couldn't get until after 9.
MEGAN SThere were no personnel. This was a "do it yourself" drop off location
RONALD BExcellent customer service! Helpful and very friendly.
Lore HCouldn’t be better.
BOB RVery helpful staff - always willing to go the extra mile.
Shawn PI missed the rental tax in the earlier estimates but it isn’t that big of a deal.
Patrick MGreat location, I’ve used them many times. They have a lot of equipment on hand and service is always outstanding.
Brandon NBest location hands-down, they've helped me move 3x and every time was perfect. I am going to miss them!!!
Rebecca BSuper nice and helpful - was a busy pick up day, but she was pleasant and great to work with.
Matt JThis is the best u-haul rental location I've ever used! They are always super helpful.
Dave PSame as above. Answer phone locally so people don’t have to jump through hoops to get a simple answer.
Daniel WThis location is weird. Has shell parking lot. Looks sketchy. It wasn't clear how to return the keys. The office is a scary mobile home. Very unprofessional! Some lady came by & took our keys finally. Later that day the account still said the trucks were overdue. I think now they say returned. I did not choose this location.
Donna WSuper friendly and helpful. I've moved a lot and this was honestly one of the best deals and easiest processes for a moving truck I've ever had. 10/10 would recommend and rent again.
Amy HThis location cares about customer service, I've rented from here a few times now.
PAUL WDidn’t love the winding back road to get to the location. There was an overwhelming amount of U-Haul vehicles and trailers there. We are unsure if we left the truck in the right spot because we parked by trailers.
RICHARD RThe Sundance location of UHaul on Nameless road is easy to access and has zero wait time.
Ratika NKim was super helpful. Thank you! Ben
Benedict JReservation was completely wrong and not remedied
Scott CIt’s a few extra miles for me to come to this location. I was forced here by lack of availability of the trailer I needed closer to home. But I will return to this location because the experience was so pleasant!
Candice LSundance Rentals is a great location that is a value added asset to the U-haul product. Trailer needs a hand crank lift on the tongue for ease of mounting, dismounting.
PHILLIP TGreat lady. Helped me with the drop off process. Definitely recommend.
Kalyan DNone
jesse mConvenient and easy. Love the app and pick-up/drop-off process without human interaction.
JAMIE CThe lady manager running the place was GREAT! she suggested that working around the network issues with the application and the uhaul website and made pickup super simple for us. Also helped with adding the 4 to 7 prong adaptor without a hassle and help direct us into place and hooked up the trailer for us on the way out. It was excellent service on a busy morning. Blessings and THANK YOU!
Alan WThe lady working there was nice and helpful
Chip DNothing. Service and hospitality was amazing.
Pedro VPersonnel was super helpful to make sure I had everything I needed from an equipment and schedule perspective to be successful.
David TWe were there after hours so there was no personnel
KURT GKim is very helpful making sure I had the truck on time for pick up … and proper moving supplies.
Greg SLocation, but female attendant was OUTSTSTANDING!!!!
Paula BThis location was very remote and took a long time to get to. There were much closer locations. No one there to help or show us where to drop the trailer.
Amy FGreat customer service. Easy and quick to access the trailer. Easy drop off. Very efficient
Kyle CGreat location excellent representation for U-Haul. They do a great job.
David DKim is the best!!!!
John TLady was great. Fast and great at explaining the trailer hookup.
Bob KI have used this location twice and always had great service
Jerry GThe issue I have is not with the location, but the UHAUL scheduling. I was originally set up to pick up at a closer more convenient location, but UHAUL switched the location at the last minute. The actual pick up location was great. Very helpful and ready for my arrival. Location gets an excellent rating, UHAUL Corp gets a poor.
Aaron BBest location
GREG HThe entire process was fantastic - the reservation was easy, pick-up was a breeze, the equipment worked flawlessly, and the return was very convenient. I would highly recommend this service from this location!
Michael HInterior mats were dirty. Location is very remote.
Christopher KStaff was friendly and very helpful
Sean BNot clear where the office is vs private property
James MRented a motorcycle trailer - it was great! Pickup and drop off were a breeze. I just wish it was 20 miles closer to Austin TX (this was the closest motorcycle trailer to my house in Austin apparently)
Joseph IThis was the best experience we have had with Uhaul and I would credit that to the woman running this outlet. Sharp, responsive, friendly, and efficient and taking good care of looking out for the interests of the business and the equipment. Can say enough good things.
scott sGreat people there, easy access.
ANTHONY KI’ve used this location many times and Kim is always so helpful and accommodating
LAWRENCE PNothing. Sundance is outstanding. Nice people, great location, awesome flexibility. There is a reason I drive a little further to deal with them.
Stacy SGreat pickup experience as always. My preferred pickup location
Nicholas WWould go to this location exclusively love it!
Ryan THUGE asterisk for my rating on the first question. It needs clarification. It says "this location." We were sent to THREE DIFFERENT LOCATIONS to rent a truck. If it is referring to Sundance on Nameless Road, I would give it five stars. I've rented and returned here before with no issues. Pickup and return was a simple process, although the U-Haul app gave me issues during pickup. If referring to Hill Country Feed, I'll give it two stars. It wasn't their fault the guy using the truck that we needed to rent didn't show up. They didn't have a truck for us, but they didn't call prior to our arrival. They did make an effort to locate a truck for us to use and referred us to Josh's Used Tires. So we went directly there from Hill Country Feed. They were closed by the time we showed up so they get two stars just because we were totally frustrated at this point. We should have selected Sundance from the get go and we wouldn't have wasted all of our fucking time.
ROWAN LGreat experience.
David HThis location was super nice and the person that helped me was very friendly helping me setup the trailer.
Chip DVery pleasant experience
Mitchell RPerson at the rental location was very friendly and knowledgeable . This was the 3rd time in last 3 years we have rented equipment from this location.
William WThe lady that assisted me was extremely helpful and kind. I really appreciate her customer service.
Monika PThe owner Kim did a great job in getting the truck ready and it was the cleanest truck I have been in. Highly recommended
Thomas OVery attentive and responsive
Peter Kamazing costumer service
John LQuick and simple and friendly pick up and return.
Jarrod M