Please check my account for details of my drop-off. We took the U-haul where we were instructed to drop off--it was the evening BEFORE it was due. We had no cell service there and tried to check it in, then, the next morning (still two hours before it was due). We were unable to "turn in" via the app, and we called the number provided. There began the circus. We called the drop-off number personally, the 3 women I spoke with for U-haul also tried to call them. NO ONE EVER ANSWERED. They had never turned it in as received!! I was cc'd in a complaint to the District Manager -- STILL have never received ONE WORD regarding this problem. I never received a confirmation of receipt of the truck, but my card was finally charged the actual amount...STILL NO COMMENT FROM U-HAUL. I have never been less impressed with the administration of a national business in my life. Communication is KEY and would have solved whatever glitch your system encountered with this situation. Again, read the notes within my account for U-Haul's own details regarding what happened here.
ALISON G
Customer Reviews for JMS Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were incredibly helpful and kind throughout the entire process. I ran into several issues with the app while trying to pick up my rental, but they were patient and quick to assist me every step of the way. I truly appreciated their support and professionalism. I would absolutely recommend renting from JMS Services LLC to anyone looking for a smooth and reliable experience.
Ashley MThe location didn’t put the key in the key box, and we had to wait quite a while for someone to come and give us the key. Also, the truck was not clean on the inside when we picked it up.
Colton W