Extremely disappointed, I was lied to and once my business was secured I faced an entirely altered level of service. Thanks to this disingenuous behavior, I was forced to deal with an entirely different location causing miserable unexpected challenges for one of the most important moves of my life. I expressed my concern when picking up the vehicle that I absolutely needed the auto trailer to be secured for me. He told me I had absolutely nothing to worry about and that "the trailer had my name on it and could not be rented out from under me". The following morning I called to confirm picking up the trailer and he told me I was out of luck and could instead pick it up the following day. I explained that he had just promised me the day before after we completed paperwork that I had secured the trailer and could pick it up whenever I needed. He then said I can't rent you what I don't have! I reminded him that just the day before when we completed the transaction, he gave me his word that the trailer would not be moved, that it was mine. He then became very confrontational and said "I'm not going to have equipment sitting on my lot when it could be making money" I was dumbfounded that a place of business would treat a customer like that. I called the corporate dispatch number and they arranged an alternate dealer in a different city where I could immediately go pick up the trailer for my out of town relocation. Then to add insult to injury, this guy called me back later and sounded like a completely different personality, he said "Hey buddy, I have a trailer for you, you can come and pick it up right away". I was furious but help my emotions back and simply let him know that I had contact corporate and secured an alternate location for immediate pickup. He then turned back to the alter ego, no longer happy and "hey buddy" just ended the call. Additionally - it was never communicated to me that the remote shop where I would be dropping off the truck and auto trailer would be closed on the day (Monday) of my arrival. What a nightmare it was trying to navigate the entire drop off without any assistance or direction whatsoever. This was the worst service I've ever had and honestly hope I am never in need of hauling service again. If I do find myself in need of services in the future, I will do everything in my power to find a better service and avoid using or referring U-Haul at all cost.
Ronald S
Customer Reviews for Joe Cordeiro Trucking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A+
Andres OThe Hollister location on 640 McCray was great, I needed a truck rental for 5 days and the gentleman was polite and paperwork was easy and smooth. You guys are awesome.
Francisco oVery friendly, professional and helpful. They take care of everything so smoothly it's almost too easy .
DON KExcellent service and convenient
GARY PI rent from this location often and always have a good experience.
Bruce ROverall, i had a great experience with exceptional customer service. If anything, perhaps the location can be cleaned and perhaps hire janitorial serivce.
enrique aI received great advice and was impressed with the speed and efficient responses from the owner. I have used this U-haul a number of times and will be moving away from the area soon. I highly recommend going here for your rental needs.
James LPlace key in lockbox when customer is using 24/7 truck share.
Thomas KVery professional all the way around!
Dave MMy only suggestion would be to open the back gate so it would be a little easier to get the trailer out of the parking lot, but everything else was GREAT.
RANDY LGreat company easy to work with in a very good price.
GM EAlways enjoyed renting from here!
MARK JJust keep doing what you are doing. Manager was friendly and very helpful.
Linda SI wasn't happy that I reserved the u-haul in Santa Cruz and then was told I would have to drive to Hollister to pick it up.
Dermontti DTravis gave me excellent customer service and a smooth transaction tru out the whole rentals process. Will definitely be back when I need a U-haul . Would recommend this location.
robert gModest man who works there. Always so so kind
Len STravis is the best customer service Manager I have ever worked with at U Haul. He is courteous, efficient and well disciplined and genuine. As a customer for over ten years I am pleased to do business here.
EDWIN PEverything was perfect
Robert RAlways a great, quick equipment pickup.
Joe AAfter hour drop off. No one was onsite. Everything went well.
Duane Aattendant was very helpful and efficient .
JAMES MNothing. It’s all good.
Carol LYour Saturday IT system update (based on my understanding) caused me to have to sit there for an extra 30 minutes waiting for the system to catch up. The site representative was excellent.
Charles JWhomever helped me was not friendly. I was being very patient with her attitude. There was no appliance dolly available even though online reservation let me reserve an appliance dolly. So I had to rent a regular dolly instead but have to buy straps from the local Ace hardware.
Earl AAmazing service at this location! Very impressed!!
Jonathan BVery friendly at this location.
Carol LGreat customer service!!
Leticia TTravis was very helpful and super knowledgeable.
FRANCISCO AHe was very professional and nice
Malou SIt would have been nice if they had moving equipment like dollys at this location. But overall the experience was great and they were extremely friendly.
DONALD BNothing.
LAWRENCE VGot a call back because I was concerned about mileage. She went over the starting and ending miles and the total makes sense now. Five stars
CHRISTOPHER RMake exceptions with cash people some anyway don't have credit cards That would really help me Thank you
ROY VGreat, friendly staff. Very helpful and thoughtful. This was my 7th trailer rental in the last Month and I do recommend this location. Thanks
SIMON BAmazing service and an amazing guy to help me out. Really appreciated it. Thank you.
ALLEN DGreat , easy location. Very easy drop off.
Michael RThe gentleman that helped me was awesome. It was my first time renting and he explained everything to me and walked me around to show me what to do when returning the rental. Awesome experience!
Shelbi TOutstanding customer service!!!
CARLOS Mthe employees here are always awesome
Russell RI've rented a uhaul a few times and every interaction was amazing. Love the fact that they remembered me each time i went in.
ENOC DRented same trailer type on 4-5 occasions recently from Mountain View, CA without issue. On this occasion everything appeared to be OK, however it was 10pm by the time we finished loading for our 60 mile return home. While the brake lights and turn signals worked, the tail lights were initially intermittent, but after a few miles became non- existent. I tired to purchase some emergency lights, but being 10-11pm Sunday night, none of the gas stations I tried had anything. It was late and I eventually had to make the decision to drive with no illumination !!!. No tail lights, no side marker lights, nothing. The journey was mostly freeway & highway so almost zero stop/start with traffic. I did report this issue when returning the trailer.
SIMON BThe online rental process was clear and simple, the gentleman at the yard was a pleasure to deal with, and the equipment was very clean and well maintained. I would definitely go back for my next truck rental.
HENRY TSuper service.
Francisco GContinue the good work!
RODRIGO MTravis was friendly, efficient and professional. Will be using again
DARLENE TService is excellent.
FRANCISCO GThe guy was great, always a great experience in Hollister.
APOLLO SGreat service and perfect location to rent a truck.
RICHARD WI scheduled a tow dolly for Saturday, and it was waiting for me. It was in great condition and had no problems towing a Mercedes CLK 95 miles.
OCTAVIO V