Customer did not leave a comment.Shane S.
Customer Reviews for Joes Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul S.
Told me I could always add time to my rental at the end where I found out later that is incorrect.Casey C.
This location was about 15 miles but the closer locations did not have the size trailer I needed. The only improvement I recommend is to have more equipment available at various locations.Joshua R.
Very efficient Friendly personnel Clean environment Professional operation Would recommend to anyone.JERRY T.
Great experience, location helped hook up and I was in and out in 15 mins.Dan B.
Customer did not leave a comment.Michael H.
Very nicely doneLola T.
Will use that type of trailer again. Pulled like a dream just wish i could buy one when there retired.Thomas R.
All good to me.Shad B.
Customer did not leave a comment.Jamie B.
Excellent customer service.Mark G.
Customer did not leave a comment.kenneth R.
Customer did not leave a comment.Lance L.
U-Haul, Everything turned out OK but when we came to pick-up the truck at 3:00pm on July 9th, Joe's Collision business was closed. Fortunately, when we called the business number, one of the workers was still there and opened the door and helped us with the pickup. He said that according to the paperwork we were supposed to pick up the truck at noon. Nobody had received that change so it was like U-Haul changed it on the fly. After that scare, which would have been a BIG problem, everything worked out fine. Mike KabatMichael A K.
Customer did not leave a comment.dale K.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Kyle L.
Everything was wonderful.Steve H.
Customer did not leave a comment.Caleb D.
20ft truck one way, we put 153 miles on it and got charged $340. Ridiculous, Ive rented 26 ft trucks going longer distance and it only cost $250. Going with Ryder next time, we rent allot of truck from your company. Not anymoreTITLETOWN M.
Customer did not leave a comment.Gregory S.
Everything was great. Trailer performed perfect.Michael W.
Joe was great! Made the process quick and easy.ROB B.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.EDWARD KASSEL W.
Rented a 6x12' utility trailer with ramp. Everything was great but description did not mention that ramp and opening on rear of trailer was only 5'. Would have been good to know beforehand.NATHAN S.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Darrel H.
Customer did not leave a comment.Edwin P.
Maybe it's is in the description of the trailer but I didn't read it. When it says 6x12 I assumed it would mean the whole trailer is 6x12 ! Rented 6x12 trailer with ramp to move some things but the opening at the end of the trailer is not 6 fr wide it is smaller. The description is deceiving in that respect. My husband was not happy with me at all did not make his weekend now we have to rent another trailer again. Joes was great! Lisa W.CHRIS W.
Was good service just was hassle at frist using smartphone instead of going in we waited almost half hour be checked in.Shawn H.
Customer did not leave a comment.william O.
Allow customers to pick up u haul earlier. 8 am on a Saturday is not that early.Shannon D.
More pleasant of a person at the store.ROBERT C.
Everything excellent.STEVE C.
This was by far the cleanest truck I have ever rented.Robert S.
good service ..RICHARD M.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.James F.
Overall experience was terrible. From the person at the rental place not being there and no one else trained to the trailer being on the lot but not in the inventory. The confusion of renting it for 2 days but the receipt saying we only had it for 6 hours and trying to change that was a nightmareMarsha R.
all good service...RICHARD M.
Customer did not leave a comment.George B.
Customer did not leave a comment.James G.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Daniel G.
The service was top qualityROBERT A.
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Calvin G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Nick R.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.Breanna S.
Nothing. Joe was so accommodating and nice to work with.DONNA M.
I was charged for two days and do not know why. Could someone give me a call so this can be corrected? 920-740-5307CHRIS B.
Very nice people ,great location and more then happy to help in any way. 100% approval rating !!!KEITH G.
Joe was the best! Hooked everything up, including the car on the trailer for me. Made sure all the lights were working properly on the truck and trailer as well.dan W.
They were very friendly and helpful. They are spot on with their serviceMark P.
Excellent no hassle service. Highly recommend Joe's Collision and RentalRandy R.
Customer did not leave a comment.Randolph M.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.JOE T.
Everything went great, no problems at all.Dave L.
Customer did not leave a comment.Gregg S.
Staff was very accommodating and friendlyJohn H.
Customer did not leave a comment.Jeff G.
Outstanding customer serviceBen J.
Customer did not leave a comment.Brad G.
Joe was ten minutes late for opening time. Vehicle had not been checked in from the previous renter. I ended up checking the vehicle to speed the process up, while another customer was being helped. Rent time was 8am didn't end up leaving till 8:45, 8:50.KEVIN D.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Jack A.
Customer did not leave a comment.Tina Y.
I did the online pickup using the uhaul website. Good process. No glitches.Vijay K.
Joe was very friendly and personable. Trailer was ready to go and hooked up in a snap. Returning was just as easy.John T.
Early pick-up using web app did not work, U-Haul tech support was of no help. Delayed pickup. When I picked up, the dealer did not have my two moving dollies and moving blankets I had pre-ordered. Now it became my issue to deal with on the day I was moving. Not good. Costed me more money to rent them from a local Rental Store plus I lost two and a half hours of moving time by having to wait and find the supplies I needed. Received no discount as a result of the mess up. The dealer had no clue what I ordered and had nothing ready for me. Took the dealer probably 20 minutes to figure out how to delete the supplies off of my order since he did not have them. I had to stand and wait for this to occur before the contract could be given to me. Had to scrap snow and ice off of the truck windows before I could even go. Inside of the truck was clean, that was good. Overall, I would rate my experience as poor and unacceptable. Was not happy with the whole experience.Neil P.
Super guys!Kent K.
Joe was very helpful and had everything all set for when we arrived, we will use this location again if future needs arise. Much appreciated!Nathan M.
It would have been nice to receive a notification that the truck and trailer were located at different U Haul locations. I was not aware of that until I received my notifications that I could check in for my equipment.Jeffery B.
Absolutely nothing. In fact I have used U-Haul for many many years and this was my best experience yet. He was courteous, respectful, knowledgeable and most important call to check on me to make sure that I was OK and that the experience was great. It truly was. While I would always recommend U-Haul I would more than 150% recommend this location. Although it was small. It had top-notch service.Diadgra H.
The entire process was very frustrating. My first frustration can when I tried to make reservations on line. The after I made the reservation for a 4x8 trailer at the Nicollet store an offer popped up to deliver the trailers to Green Bay vs Appleton for $41 vs $68. When I tapped continue the system did not move forward. Some how the reservation was changed to Invergrove Heights, 32 mile round trip away. When I called to see if I could reserve the trailer in Minneapolis I talked to someone in Ohio the was transferred to someone with traffic in Iowa and finally to Neenah would basically said tough. My daughter went on line and received a confirmation that a 4x8 was available at the Nicollet store. When I arrived at 4x8 was not available even though I had a print out stating there was one. They were able to give me a 5x8 for a higher price. They gave a $10 reduction which was nice. Overall I would say I'll warn potential U Haul customers to be very cautious of being over charged and having to go through a very cumbersome process. ThxCharles M.
Customer did not leave a comment.Randey F.
Customer did not leave a comment.Lucy I.
The owner is an incredibly nice man and a pleasure to deal with.Brian P.
Customer did not leave a comment.Curtis W.
Was satisfied with the service. Would rent another from here.LESTER M.
Customer did not leave a comment.Tammy T.
Customer did not leave a comment.Christopher Y.
Comment on back of green paper inside of the â€œdo you need storage here or at your destinationâ€ containing the rental contract addendum document holder pamphlet about aluminum tape repair was never pointed out. We may have never known about the listed risk of water damage since it wasn't pointed out. The safe move validation tag should listed in the main 8x11 documents, as not everyone is a thorough document reader like us, not hidden away.brittany L.
Customer did not leave a comment.Hans D.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Chrissy M.
Better signage to indicate the correct door to enter for rentals.Paul C.
Excellent serviceRobert S.
Customer did not leave a comment.Clayton M.
Customer did not leave a comment.michelle P.
Customer did not leave a comment.michelle P.
Joe was very accommodating and friendly. Reserving and picking up the U-Haul was a seamless process. HIGHLY recommend them for any moving needs!Morgan L.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.Andy G.