I ordered appliance dolly went to pick up equipment dolly not a available! There wasn't enough time to go 20. Miles one way to get one. Still charged me for one just not as muchPatricia F.
Customer Reviews for John & John Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Diana F.
Customer did not leave a comment.Mike M.
Great service, equipment was clean, and ready to go.Anthony S.
Customer did not leave a comment.Deena K.
Dropped off after office hoursLESTER M.
I had trouble with the 24/7 share getting my truck had to wait two and a half hours and someone had to come and break the lock for me to get my key. The van had shifting problems in the transmission I was not happy with any of this at all and I would never use Uhaul again. I did speak to a nice customer representative named Miranda who was did everything she could and a man named Vernon who undid the key for me those are the only two people that I would say anything nice about. The lady at the location did not have any sympathy for what we went through to get the van it cost me extra money and I was very unhappy!Sharon C.
I reserved my U-Haul for noon. I received a call before noon and I told her I needed to stop by the pharmacy first. She called me again at 12:15 wanting to know when I was coming that she goes â€œto lunchâ€ at noon. She was rude. Had she told me that, I could have rescheduled for 1 to accommodate her schedule. I had everything online to check out. All I had to do was pick it up. I never saw her. The truck was dirty and the windshield had to be cleaned before we could travel on our move.Catherine W.
Customer did not leave a comment.Arrow M.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.Wade H.
Nothing. John was the greatest part of all of this.KEVIN C.
No problems. Very friendly people and helpful.Natalie F.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.lawrence C.
Customer did not leave a comment.Robert G.
Awesome service. A little misunderstanding with the main office, but this branch went beyond and I was able to get what I needed when I needed it.William C.
The guy that checked out the trailer was unable to clearly explain some of the charges. This was rectified when I returned the trailer and the lady that checked me in explained it. Overall it was a very good experience. I'll be back to U-Haul next time I need a trailer.Mark Y.
Customer did not leave a comment.Rick D.
Customer did not leave a comment.David W.
Customer did not leave a comment.alyssa H.
Awesome service, nice peopleDeborah M.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Lora A.
Small town and great people. Rental truck was in good condition and made the trip well. Easy in/out and taken care of.Adam B.
Customer did not leave a comment.ray M.
Both places we rented from and dropped off. Were excellent. The 26' truck was unsafe.Jim F.
Customer did not leave a comment.Diana F.
Put the key box lower for short peopleSherry F.
Customer did not leave a comment.Kurtis A.
Customer did not leave a comment.GORDON C.
Online insurance deals didn't have all the options noted but luckily upon arrival the store gave us a better option not offered onlineSean E.
Customer did not leave a comment.Michelle P.
Customer did not leave a comment.Lynn P.
Customer did not leave a comment.Mandy M.
Customer did not leave a comment.eric B.
Customer did not leave a comment.leota S.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Tina W.
Customer did not leave a comment.EILEEN H.
Customer did not leave a comment.Gloria R.
Customer did not leave a comment.oliver K.
John was very friendly and even came in on Sunday morning to get everything taken care of for us. Excellent customer service!Keith D.
Customer did not leave a comment.FRANK C.
Customer did not leave a comment.Michele S.
Customer did not leave a comment.Shad W.
Excellent service and great location for my needs. She was very nice and expedient and I had no problem. I was in and out in about 5 minutes or less.Larry J.
The 20' truck I rented was extremely dirty. The truck floor was covered in dried mud and dirt. I had to sweep and damp mop the floor out before I could load anything into it or my furniture and mattresses would have been covered with mud.brenda M.
Customer did not leave a comment.Tim D.
No where to pull the truck in. Location was cluttered with broke down vehicles. When I parked the truck and trailer combo the trailer was only feet from the road. There was no other place to park and there was no other uhaul equipment there. Very disappointing and frustrating to park. When I unloading my vehicle from the trailer I had to back into the road completely to get off the ramps. If the road had been any busier that could have been dangerous.Crystal G.
John and John was very customer friendlyDonna S.
Customer did not leave a comment.carl C.
Customer did not leave a comment.Brenda S.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Frank G.
Maintain box inventoryStephanie S.
Very friendly staff. Easy access. Would highly recommend!!! A+++Wes G.
Customer did not leave a comment.Yvette M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Shad W.
Great to do business with.Michael C.
My wife picked up the keys early per their request and they just pointed out the truck to her. I returned at 4 to find the driver side had damage but the staff had not marked it on our rental agreement nor did they have my wife inspect the truck.Bridget K.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Shipshe C.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Brian P.
I though I had reserve a 26 ft. but could only get a 20 ft., that needs to be EXPLAINED when booking. There was a 26 ft. available but would have required a 40 mile round trip before loading .james M.
Customer did not leave a comment.Rose C.
No one was around during their normal business hours (posted as 8-12 on Saturdays). When i dropped off the truck and couldn't find anyone around and the door was locked, I called their number and it went to some automated message saying all reps were busy; so was not able to contact them. I used the 24 hour drop-box so it worked out fine dropping off the truck. However, someone else showed up right after me to get information on renting Uhaul trucks and i ended up trying to answer their questions for them since no one was around.Jeffrey H.
Customer did not leave a comment.Timothy R.
Took a little longer than expected to check out but not a big deal.Elizabeth S.
Small location with several big trucks. Drop box was easy to find.Jimmy N.
When advertising a rate......you need to include the hidden charges. Prices are high.Carla R.
Customer did not leave a comment.Tracy R.
Small, gravel lot. I dropped the truck off after hours. The place was not very inviting. It was pretty rough. I wouldn't have left the truck there except that I figured it is UHauls deal and thy would take care of any problems that occurLinnea B.
Customer did not leave a comment.Alex G.
Guy was a jerk, we were charged for over mileage and not having it there at 1pm.Richard C.
Guy was a jerk, we got charged over mileage and wasn't turned in at 1pm even tho we were never told a time we HAD to have it there byRichard C.
Location closed then received calls from uhaul trying to tell me to drop return truck at another location because they were no longer accepting trucks there. Perhaps this should be reviewed and decided before the puckuo/drop off locations are set.pansyt K.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Todd G.
I would not recommend U-Haul at all Customer service is horrible Trailer rented 2 weeks ago not available anywhere near location desired for pick up Agents rude! Notified day before not available if I knew I would have rented some where they gareenteed my reservation Never rent U-HaulKristina B.
Customer did not leave a comment.Scott R.
***This is important and has to do with our overall experience. The place we got it from was fine! BUT the big problem is over a month ago we reserved a 5 x 8 for that Sat AND this upcoming Thurs. Then on the Friday before the Sat we were to use it we got a call from you guys and were told there weren't any 5 x 8 and if we wanted one we would have to drive to Bowling Green to pick it up. This was the store located on Wabash in Terra Haute. I am going to post this info on Facebook so others know that when you reserve a trailer it isn't guaranteed!!! This is unbelievable business practice. I will do whatever I can next time to look for another company to do business with. We were lucky that the other story had one BUT we had to do the calling and was NEVER offered any assistance except to drive 2 hours out of way to pick up one!! Still upset and now have to deal with a smaller trailer than we RESERVED for this Thursday!!! THANKS FOR NOTHING and look to Facebook to see this same story within the next day.Brent H.
I rented the U-Haul locally and picked it up at another location. Given the circumstances Everything worked out fine. Thanksken T.
The person there was more than helpful for the situation, after uhaul over booked me, but he said there was an extra 100 Miles added to my trip, and his computer said I was moving to Williamsburg, Virginia, which was 100% wrong. And then on my way back to drop it off at this location someone from uhaul called me saying I had to drop it off in Veedersburg and with that extra added on 100 Miles I could have made the trip back to Brazil within those miles and that would have made it easier to pick up my jeep, and then I had to have someone drop me off. Very unpleased with the corporate side of uhaul.Brian P.
Customer did not leave a comment.Cynthia A.
The day before I was moving, I was told they did not have the size of truck I had reserved .So he said he would take $30 off of the end. He still charged me for the bigger truck when I got a smaller one. And did not take any money off at the end. Instead I was charged $18.69 more than I was quoted. Will not recommend U-Haul ever.jane H.
Customer did not leave a comment.Thomas W.
I dont know unless you serve dinner or lunch!???????Mike H.
We did not have any difficulties, I even submitted a "Moving picture". Thank you, Angie GalenskiAngie G.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.
Customer did not leave a comment.Jenifer L.
Reserved a trailer to be picked up at Terre Haute, and reservation was confirmed, at 4:30 since I work until 4. Found out the day before that the pickup would actually be at 4 in Brazil. 30 minutes early and 30 minutes away. Extremely inconvenient! I cannot leave work early, hence trying to schedule it for the time and location that I did. How hard would it have been to get the trailer to Terre Haute? Especially when I am paying well over $100 for a service. I called the office and asked why it had been changed, and was informed that the trailer was at Brazil and the office closes at four! I will not be renting from U-Haul in the future!!Morgan D.
Lights did not work on the car dolly. Got pulled over for it.nick S.
Customer did not leave a comment.norman T.
Clean all the junk out of the yard. Have someone on site during hours posted.Albert B.