Great people to deal with
JAMEST K.
Customer Reviews for Johnny P's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered furniture pads, and they were not included.
Christina P.Johnny P's was awesome to work with. The 3 other U0Haul locations I tried to work with were useless and no help on the reservation I had made..
Don S.The on-line hours indicated that this location opens at 9am, when we arrived the location was closed and the owner didn't arrive until after 10am. My suggestion is that the owner's hours reflect that of his business operation and not place customers on hold and create calls to UHAUL which tend to take 30 minutes plus.
BRYAN C.I had no issues with this rental. The people were friendly and very helpful.
Christopher B.very nice truck
Ray A.Very accommodating understanding and helpful! Thank you
Kyle B.Very polite and professional!
John M.Johnny was great to work with - very accommodating and efficient to get me on the way. As for U-Haul itself I was very disappointed to find out that the truck I had reserved was not available until 5 hours after I asked for it to be picked up. I had to drive an extra hour to get it from this location in order to stay on schedule.
Arthur F.Very friendly and helpful.
Deborah P.NEVER USE UHAUL! I didnt have a problem with the locations, I had a problem with customer service. Blankets work in the truck that I paid for. They claimed I had a full tank of gas when I pick it up contrary to the picture that I took and wanted to charge me $80 to fill the tank up. There's always a problem when using U-Haul
Stephanie D.Was very helpful in getting us set up with a tow-behind trailer.
Stephen R.Great costumer service!!
Dominic C.I don't have any improvement ideas. I am a repeat customer and service was excellent at Johnny P's Automotive
Jeff P.I was promised a pick up at Jamestown location and at the last minute was notified that I needed to pick up 38 miles away.
LISA C.I think it was a great experience. John and his staff made sure that everything was ready for me, even pulled up the truck & opened the door for me! I would definitely go there for uhaul service again!
Kevin F.Trailer available on short notice, reasonable price. We were loaned a hitch which saved us a lot of time and trouble. Friendly service, a real life saver for our last minute moving.
Suzanne P.Excellent experience
Derek M.Johnny P was great and very helpful. It was a pleasure doing business with him.
Henry M.Excellent experience. Owner went above and beyond to help me out.
Roger B.Friendly and helpful!
SAUNDRA S.Your trailers need to have tongue stands installed on them!!!
TIM W.Truck hard to get in and out no step ups
TERESA B.Make sure you guys have the truck ready and you don't have to wonder on the day you are going to get it
TINA D.Nothing
TINA D..
MARK W.Johnny P was great. The moving truck had a Gatorade bottle under the seat and was a bit dated. Their was wood bits in the bed of the truck but nothing effecting my move. A slight pull on the wheel while driving but I moved and everything made it in one piece. I didn't get a notice about an additional charge and had noticed it on my account when checking if the payment finalized, both transactions are pending. Going to call in the morning to ask about the small charge. Moving is stressful and johnny p made it simple and helped me choose the best options for my move. Thank you! I am grateful for uhaul services.
DESIREE K.Although I still need to work out some issues with billing Johnny was very helpful. I would highly recommend Johnny's dealership to anyone. Although the gowanda dealership I put in a complaint on because of the rude and unprofessional behavior.
KRISTA H.Very friendly . Very helpful.
EBER I.arrived at drop off and was told to just leave it in lot . nobody came to unhook or check out trailer.didnt ask to see paper work or any thing. poor rating.
Robert T.These people are simply the best around anywhere. That includes the whole US amd i have been to 49 states.
MICHAEL W.I booked this online thru the website, the website was horrible, they had me picking up the truck almost 60 miles away from my home.
Michael L.Drop off went well with no problems. Thanks!
John S.I made the reservation 2 weeks in advance for a 26 foot truck. Uhaul company could not supply that size and I was forced to take a 15 foot truck. Johhny P's was very helpful in the whole process - not his fault about the truck size. He kept in contact with me. Very dissapointed in Uhaul as a company for not telling me until the DAY BEFORE that I wouldn't have the truck size I had reserved.
Julie P.Blankets were not totally avaliable and half were dirty. John was great!
James C.They were very helpful, working with me when I had to change the schedule
Raymond S.This location was great, however, I tried using your location in Gowanda, and could not get a hold if them for 8 days straight..thus forcing me to go to North Collins. I was very happy with Johnny Is, but wish I didn't have to drive way out there when there is a Uhaul closer
Joshua S.I was well satisfied with the fast friendly service. The vehicle was ready and clean. This Uhaul was the best rental I ever drove!! I have rented a couple in the past so I do have something to compare to. Johnny P's Automotive did a Great Job.
Jeff P.no military discount yes i am he said only active duty i am retirement
JONATHAN C.