Customer Reviews for Johns Automotive Diagnostic & Repair Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johns Automotive Diagnostic & Repair Inc

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Matthew R.
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Truck was pretty dirty inside but otherwise it was fine. Damaged passenger side mirror was challenging since it was shattered and tricky to see and back up. You probably shouldn't rent trucks with damaged mirrors. Otherwise good experience.

Eric K.
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Not sure if this John Automotive is to blame or Uhaul, but the this truck was not maintained Well. It's in tough shape at 170,000 miles. The pull out ramp was in major disrepair. In addition, I picked up the truck with 1/4 tank and almost ran out of gas before realizing I was on empty. Shouldn't all trucks leave full? When the contract got emailed to me several hours later, I saw the 1/4 full measurement. The rental group should verbally advise this info.

JUSTIN N.
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Customer did not leave a comment.

Tara L.
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I had a 24' truck rented for three weeks and the day before our move they changed it to a 10' on Jan 1 which is a holiday and the facility was closed. Then there were no blankets or hand truck which I also rented and the representative at Uhaul was so rude about the whole thing.

Christopher W.
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Provides the equipment in the actual location it was originally reserved at. I had to drive an additional 1 1/2 hours just to return the equipment because of reservation errors by uhaul.

David D.
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Box truck was ridiculously loud due to muffler being broken off by previous renter. Only one headlight worked, inside of the box truck roof was leaking and soaked our mattress.

DARRYL S.
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Customer did not leave a comment.

JOHN P.
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Very nice u-haul worker 🙂

Carolyn S.
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Customer did not leave a comment.

MARGARET M.
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Efficient, friendly!

Steven V.
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Make equipment available .

MICHAEL S.
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This dealer did everything PERFECTLY! Easy pickup, tutorial, and drops.

Linda S.
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Very pleasant experience

David T.
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Customer did not leave a comment.

thuy D.
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Jephsona D.
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Hector A.
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These guys were in professional and the equipment had no break fluid the trailer broke and I wasn't able to use it what a messed up day

John S.
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Customer did not leave a comment.

Kevin A.
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Craig M.
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Salvatore C.
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Have vehicles in proper working order. Vehicle had broken extremely loud exhaust and ramp would not close properly.

Patrick S.
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Customer service and location was great. Rep hooked up the trailer for me, and I was on my way quickly.

Mary B.
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I would recommend the location as it is close, but it is not clean.

ricky P.
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Not a thing great service

DIAHN A.
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Customer did not leave a comment.

Karen D.
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Great service.

Christina W.
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Everything went smoothly. Representative was polite and efficient.

Lisa C.
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Customer did not leave a comment.

Darryl S.
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Customer did not leave a comment.

SARAH E.
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David S.
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Online check in and check out didn't work, needs major revamp. But the owner very helpful. Will use again this weekend

Monique T.
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N/A

Donald C.
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very accommodating.

michael T.
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Customer did not leave a comment.

Jorge A.
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Make online check in quicker. It took me 40 minutes to check in. And thats 40 minutes AFTER I had done my part of submitting my drivers license etc.

KRISTAL C.
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They should be able to accept debit cards as a valid payment.

CYNTHIA T.
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The equipment i ordered was not available even though your website said it was. I had to go buy a furniture dolly. The owner said that's a common occurrence. I think you need to fix the issues between corporate, the website and the rental locations. It's not the rental locations fault but Uhaul's. Do better.

Erik C.
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Customer did not leave a comment.

Shoshanna C.
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Consultant was great

Jim P.
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I was redirected to another location 290 newton sparta rd, since the Clinton location had no space, contrary to what customer service showed.

JEFFREY M.
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Customer did not leave a comment.

jorge M.
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Great Customer Service. Easy pickup and very accomodating to drop off service.

John B.
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Customer did not leave a comment.

Dorothy B.
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Customer did not leave a comment.

THOMAS W.
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Everything went as smoothly as expected from pickup to return

Manuel R.
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Customer did not leave a comment.

william P.
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Customer did not leave a comment.

EILEEN M.
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Robert Z.
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Nathan G.
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Was the best

patricia W.
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Customer did not leave a comment.

Louis R.
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Customer did not leave a comment.

David C.
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He should've had more floor dollies on premises. I asked and paid for two I had received one. The only other option I had was a handtruck. So I took that instead even though I didn't need it.

kevin J.
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Accurately post store hours. I was scheduled for a 4 PM pick up on 11 June. When I arrived a closed sign was out and the location had closed at noon. Fortunately, the owner was still there waiting on an auto parts delivery.... and he did help me. But, he had told me that if it hadn't been for the parts delivery being late, he would not have been there. Then what... after I had driven 30+ miles to get the trailer?

Tina R.
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Customer did not leave a comment.

Tim S.
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I requested a different pickup location, but was forced to go an hour away to this location just to get the truck because it was the only one available. Nothing bad about the location and the shop itself, the employee there was very nice and helpful. Just frustrating that I reserved the truck for a much closer location months in advance and was only told the day before that I had to drive an hour away to get it.

robert S.
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Customer did not leave a comment.

Darrell H.
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Customer did not leave a comment.

Bernadette S.
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It would be helpful if you could find a location closer to where the person is coming or going. I had to drive 30 min out of my way and that was time/money for me. But the facility was nice and helpful

Marisol M.
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Very professional and friendly easy check in and out. I would definitely recommend this location

Kathleen E.
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Pick up was filthy inside and out and smelled like old cigarettes. I'm an ex smoker and I did not appreciate smelling nicotine for 4 hours. It stunk.

Olivia and Emma H.
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Customer did not leave a comment.

NICK M.
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Customer did not leave a comment.

Willie V.
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How about finding them a closer location for pick up and drop off. I had to drive almost 20 miles for a truck when there are at least 3 locations closer to me. Not a happy customer. Will not use or recommend uhaul ever again.

Tim D.
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Truck condition could have been better. Interior was kind of dirty and smelled bad. Engine oil was 2+ quarts low, but “John” filled it while I waited. Tire pressures were 31, 34, 38, 41. I paid $1 at an accu-pressure pump to set the tires to the specified 36 psi cold pressure. Otherwise, the truck performed well and the automated checkout procedure was reasonably efficient. John was courteous and helpful.

scott C.
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Customer did not leave a comment.

Kalyn S.
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Russell G.
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William W.
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Tina R.
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I wouldn't change a thing. The gentleman I picked the truck up from was kind and considerate. Thank you for making my move so easy!

Juliette B.
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Customer did not leave a comment.

Dennis R.
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Great service

Brian M.
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Customer did not leave a comment.

RAYMOND M W.
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Easy pick up and drop off, very virtuous..

James L.
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No issues at all, I was in and out both on the pick-up and the return!!! I would use again, John and Michael were terrific!!

Jeremy T.
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Customer did not leave a comment.

Joel K.
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Dennis S.
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Tracy L.
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bryan W.
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Nice and easy pick up nice and easy to get over to return very happy good people to work hard

Anthony C.
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Improper description of trailer you gave the trailer as a 6 by 12 trailer but on the back when you drop down the tailgate it's a foot smaller so therefore you give the wrong description online and I could not get a riding lawn mower on that I had that trailer for 1 hour and I brought it back because it was the wrong size cuz you gave a bad description and the guy I run at the trailer from would not give me my money back and gave me a hard time

Geoffrey T.
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Customer did not leave a comment.

Keith M.
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Yuri J.
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FRED M.
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Excellent truck and good experience.

BILL A.
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The truck was in poor condition. The power steering is on its way out and loose. The truck has a tendency to wander, it has a horrendous exhaust leak. The trailer crank handle is broken and missing. The reservation was changed by you and it doubled the price of the rental. The person at the rental location nor your support people that he called could fix it. The entire process had to be reconstructed. It took two hours of my loading time to get the truck and trailer. So much for your "express check out". After the loss of loading time, the truck in disrepair, the slow and unbearable 800 mile trip in exhaust fumes from your truck, you have the unmitigated gall to charge for an extra day because I was five hours over the time you decided I was released, which was wrong.

Chistopher W.
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The truck was an older one and was well-maintained in terms of operation but has the squeaks and such of an older vehicle.

Allan C.
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Customer did not leave a comment.

Gary O.
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Customer did not leave a comment.

Phillip A.
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John was great and extremely helpful.

Thomas S.
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Customer did not leave a comment.

Edward C.
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Nice job. Truck was brand new and car transporter was very functional.

Hal C.
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When you promote that a rental is $19.99 all over the van and a 4 hour rental eventually costs $93, false advertising comes to mind. What is that about?

RONALD Y.
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Customer did not leave a comment.

Robert H.
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Picking up the truck was not an issue. The issue came when he told me he did not have an auto transport for me. He spoke with the main office and they stated they would call me when they had one available. I received a call that said they had a transport for me but I was in the middle of loading my truck and would have to stop and drive over 30 miles to PA to get it then back to finish loading. I declined, I was told they would keep looking and call me when they had another one. I did not receive a call but saw an email stating they had another transport and again I would have to drive about 30 miles to get it out of my way and had to secure my load that was 75% complete to go get it before they closed. I drove the required distance and hooked up, the running lights did not work but turn signals and brake lights did. I was not happy as this mean I would not be able to see the transport easily at night. I had to take it as I was getting on the next morning. This trip cost me 36$ in fuel the next morning before we left and my wife a lot of stress because we did not have it when we picked up the truck. This was booked and confirmed in advance and we were inconvenienced. After the trip we were appeased by giving us $50 off our rental which when you think about it was $14 after paying for the fuel it cost us to go get the transport! This is by far the worst experience I have ever had with U-Haul and will think twice before using them again! Respectfully, Robert Hamlin

james C.
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Great customer service

DIMITRIOS K.
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Customer did not leave a comment.

Dan H.
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Customer did not leave a comment.

Todd M.
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Customer did not leave a comment.

Ralph F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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