Customer Reviews for Johns Tires & Custom Mufflers
(U-Haul Neighborhood Dealer)

202 reviews

2804 W Martin Luther King Ave   Idabel, OK 74745

(580) 208-2118

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(580) 208-2118

2804 W Martin Luther King Ave
Idabel, OK 74745

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

LESLEE M. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON H. 
Rating:
5.0

This was the best experience I have had ever renting a truck. The lady was so nice at the counter! She explained everything in detail!

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
5.0

Uhaul has really gone downhill. Had a confirmation to pick up a trailer in Hugo Tx and the day of pickup I was told that they switched my pickup location to Paris Tx. What? Tried to change to a different location but they doubled the price. Eventually was able to pick one up in another totally different town the next day and everything eventually worked out but at a huge inconvenience to me. Trying to contact by phone to resolve issues is near impossible. Plan on being on hold for a minimum of 20 mins when trying to contact by phone.

SHANNON JAY R. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
3.0

The guy told me to leave the trailer outside of the locked gate for the next 4 days! I was not comfortable at all doing this. He wouldn't come unlock his shop at 1pm on New Years eve.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
4.0

Very nice customer service. Prompt and very attentive.

Candace G. 
Rating:
5.0

Service was excellent and truck ran good

Joel W. 
Rating:
5.0

Staff was courteous and professional. The rental process was very quick and I was on my way.

David G. 
Rating:
5.0

Friendly and helpful.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Daysia B. 
Rating:
2.0

Customer did not leave a comment.

Chantay B. 
Rating:
5.0

They did a good job on getting us ready.

Kavin R. 
Rating:
4.0

Customer did not leave a comment.

MARY B. 
Rating:
3.0

I was charged a $25 cleaning fee for the truck. I cleaned the truck before returning so I should not have been charged.

Jerrod L. 
Rating:
5.0

Customer did not leave a comment.

SHERI C. 
Rating:
5.0

Kind people to do deal with. Very knowledgeable.

Marlin C. 
Rating:
5.0

Customer did not leave a comment.

KENNY D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Marlin C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jana P. 
Rating:
5.0

Customer did not leave a comment.

Tonia S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHE O. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Nothing, they did great.

Ramona G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

A. G. C. 
Rating:
1.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Great job from these folks

Gary J. 
Rating:
3.0

When I received the truck, it was on fumes. I was told that I needed to replace the gas that I used (it was suggested that I at least put a quarter of a tank of gas in the U-Haul) and I would receive a $12 discount. Normally, that's understandable. However, when I left with the U-Haul, I anticipated there being some measure of gas in there. I would have spent more putting a quarter of a tank of gas in the U-Haul then I would have if I received the $12 discount.

Whitten K. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

It was a quick and easy return/ drop off. Location was easy to find. Everyone was very friendly. Thank you!

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
1.0

Lady was very nice.

Alvin J. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Norman Y. 
Rating:
5.0

Customer did not leave a comment.

Mac G. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Lois A. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
5.0

Very good customer service, friendly and helpful. Convenient location.

Michael W. 
Rating:
3.0

Discontinue requiring immediate reimbursement for damages if customer declines insurance OR include cost of insurance in rental fee OR U-Haul provide their own insurance for equipment just as all motorists do.

LEWIS S. 
Rating:
1.0

The lady who give it to me she gave me something that was not good to be driving with all the lights were broke and she even rented it to me just like that When shes not supposed to do that. They charge me $344.86 for something that I didn't do

Stephany P. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

One simple problem. The windshield was dirty inside and affected clear view. Maybe add some kind of check-off list to include that on clean-up procedure. The power of truck engine was very adequate on highway in mountains to pull with furniture inside body and Prius car pulled behind on your trailer.

Joel W. 
Rating:
5.0

Great customer service, she was very nice and knowledgeable about the equipment!! Wonderful hassle-free experience!!

Dariel A. 
Rating:
4.0

Nothing. The people there are wonderful, helpful, friendly & professional. Great bunch of people.

Dustin M. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

egzon K. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Donnie B. 
Rating:
3.0

Customer did not leave a comment.

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Location was a repair garage for big trucks, not very professional in appearance

Steve P. 
Rating:
2.0

I have rented uhaul for the past three years and have never had to go 70 miles to pick up a rental. The truck was dirty inside the cab and there was a drop off less than a mile from where I was staying and had to drop off 10 miles away! On top of all this the truck needed an alignment ! So no I'm not happy at all because I feel like I did 80% of the agreement. You are not the only rental service .

Mark C. 
Rating:
5.0

I was very satisfied

Modrel S. 
Rating:
5.0

Customer did not leave a comment.

Irving W. 
Rating:
5.0

They do a great job. I would go to them anytime I'm moving.

Jesse L. 
Rating:
5.0

Very friendly and helpful.

BILL C. 
Rating:
3.0

I booked a 10 foot U-Haul online about a week ahead of time to be picked up in Norman, OK. A lady called me to follow up with my booking and let me know which location to get the U-Haul. After all of this I needed to get a 15 foot U-Haul so I called back and told the lady that l would only be making one trip and had more stuff to move. She reserved the 15 foot truck for me and told me that it would work better because the 10 foot did not have a loading ramp and that would be hard to load the washer and dryer that I had told her I needed to move. When I initially booked the 10 foot U-Haul I was unsure if Idabel, OK had a U-Haul location to drop the truck off at, being that this is my first time booking a U-Haul I thought that they could be returned at any location and when I filled out the form online the blank where you put where you are going to drop off at was labeled “optional” so I did not give it much thought. After booking the truck and getting it switched to a 15 foot someone told me that Idabel has a U-Haul location so I found the number and called and asked could I drop off there and they told me it was no problem. When I went to pick up the U-Haul the Norman location was not open yet but there was an employee outside and I asked him for help. He told me to download the U-Haul app and I would do it all from there and that they were not open he was just getting the trucks ready. I downloaded the app and took a picture of myself and ID and inspected the truck, mileage, and gas as the app instructed. During all of this no one mentioned that I had an in town rental and that it had to be returned at this same location. After I finished with the app a contact was emailed to me, that I did not look at right away. I got in the U-Haul and drove it to load my belongings. When arriving at my apartment I parked the U-Haul and discovered my grandmother had fell and and fractured her hip and the paramedics had to come get her. This all occurred on Sunday May 6th. After dealing with all of that we started loading everything in the U-Haul to drive to Idabel and unload it. I made it to idabel and had everything around 3:00pm. I had the truck booked until 8:00pm but I had to work that night so I went ahead to return it so I could get some sleep before work. Once I made it to the Idabel location to return the U-Haul I opened the app to go through the same process as I had before since the Idabel location was closed as well. Once I opened the app it said that the U-Haul had to be returned to the Norman location. I called customer service and they transferred me to a Joseph. This is when I found out that there was a difference in the way you book a U-Haul and I informed him that this was my first time booking a U-Haul and that I did it online and did not say anything about it. He informed me that I would be charged for my mileage which was a $316 hold that was placed on my card plus a two time the one way fee for returning it at the wrong destination which i

Darrin S. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
4.0

Great clean well maintained equipment at a reasonable price. No hassle rental location, I'm extremely pleased!

Bill W. 
Rating:
5.0

The people at this location are incredibly nice and helpful. It made the moving experience better.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Kari J. 
Rating:
5.0

The owner went above and beyond to ensure I got the type rental that I requested. I was impressed with her (Charlotte Manuel) professional and can-do attitude and the thoroughness for which she and John ensured my vehicle was road ready and that I understood the vehicle and the contract. The totally professional attitude I encountered reflects great credit upon UHaul and on John's Tires. Super Folks!

James C. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
4.0

Customer did not leave a comment.

Brenda D. 
Rating:
3.0

Left after hours

Nancy W. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Very friendly and helpful.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Lindi M. 
Rating:
4.0

Customer did not leave a comment.

LUAN L. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

BRYSON R. 
Rating:
5.0

Customer did not leave a comment.

Cass C. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

Customer did not leave a comment.

Donita J. 
Rating:
5.0

Customer did not leave a comment.

Donita J. 
Rating:
5.0

Customer did not leave a comment.

Felecia W. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
4.0

Very helpful staff

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG F. 
No reviews have been submitted for this location.

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