They called and tried to change my location for drop off at the last minute and then when they didn't like when I had a confirmation email they just hung up on meChad T.
Customer Reviews for Johnson Tire and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Johnson was absolutely wonderful to work with. The equipment was clean and well maintained. Initially I wasn't able to return the uhaul to his location via the initial setup but Mr Johnson was able to assist me in changing the drop off location for my own convenience. He was available for assistance and questions every step of the way. I would absolutely recommend Mr Johnson and his service for future needs!Jessica C.
Customer did not leave a comment.John G.
Customer did not leave a comment.Bonnie G.
Customer did not leave a comment.Clifford W.
I wouldn't recommend it for pickup using the app. When you are sitting there the app treks you you aren't and won't let you proceed. It took me two phone casks to Uhaul and over and hour to be able to leave. Also, we had paid for an appliance dolly that was not in the truck.Christopher S.
Customer did not leave a comment.Michael R.
Great experience, very informative and experienced.DAVID L.
Customer did not leave a comment.Alexis J.
Customer did not leave a comment.Amanda M.
I paid for a dolly and did not get it. They were a hour late getting my truck. They called the day before to try telling me I had to drive a hour away in the opposite direction since they did not have the one I ordered. The whole experience was totally unprofessional and ridiculous!!! Also I made the reservation almost 2 months in advance.Laura L.
Great experience late night drop off.DILLONSCOTT W.
Very patient man, took good care of me through it all.Barbara P.
Customer did not leave a comment.Taya L.
Area does not have good signal for mobile pickup took me over an houttamekia B.
Customer did not leave a comment.Angela C.
Well versed and knowledgeable, took his time to explain all my questions.Avery nice guy.Jon H.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Delores S.
Customer did not leave a comment.Roy P.
Have a person at location at time of pick up.Lawrence C.
I got charged for something I did not have.Angela G.
Customer did not leave a comment.MEQURIT S.
Customer did not leave a comment.Rashad R.
Customer did not leave a comment.James M.
Quote the price that you're actually going to charge! This is the second time I have been charged 15% more than the quoted price and ironically by the same distributor!JEREMY T.
Customer did not leave a comment.Thomas R.
The price I was told one thing then got my bill. Was shocked how much was coming out my bank account. 200 and some change. Never again.Rebecca P.
Great experience good equipment etc.john W.
Great man! Patient pleasant experience Went the extra mile to help me.ROY W.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Filmore S.
This individual could not do enough for us when we returned our truck. He was overly friendly, clean in appearance, shop and store was spotless. His attention was totally devoted to us. An excellent representative for U Haul.Clinton A.
It waa all good no problems all my needs met!Sahley J.
That the owner of the uhaul place actually be on site when i picked it up. No paper work. No help to hook up. My credit card was charged before i got to my destination..plus i was overcharged.Stephen C.
Southern Hospitality at its finest!Sandy W.
I can't think of anything. Courteous and accommodating.Sarah S.
Howard was very nice and helpful. Using the Smart phone is easier with The texting and checking in and out. Thank you TrishTrish M.
Tire on trailer blew out after 30 minutes on the roadSteven G.
Customer did not leave a comment.Harvey E.
The truck had cigarette butts and a cigarette lighter in the vehicle. The location did not have enough furniture pads to fill the order I had placed but still left it on my contract. The windshield wipers on the vehicle needed to be replaced. Overall, the location didn't seem prepared to process my request or have the infrastructure (e.g., quality Internet connectivity) to get the job done correctly.Michael K.
Out rental was given to customer that came in after us. We clearly were in system, showed him our reservation on our phone. He didn't have paperwork, couldn't print us anything told us take a pic of his screen if want, gas tank was on E, he told us it was 1/4! He had no clue what he was doing. We reserved equipment, he had one thing we didn't even reserve, yet we got charged. He acted like it wasn't an issue that it was someone else's fault. Would never recommend this location. Our reservation was for 10am, we left at 11:45 and was late for our event. Don't use this location, drive further to a professional location.Kristen B.
thank you.Lucianne W.
Customer did not leave a comment.Tracey G.
Ensure that all systems are operational so that a customer can get a hard copy of the receipt; UHaul should ask more questions when you make the reservation because picking up took way too long - almost an hour. That's a bit much for people who are traveling.Kiara H.
Customer did not leave a comment.Brette A.
I was NOT satisfied at ALL with my experience with uhaul on July 14. I was sent on a wild goose chase for a truck I reserved early in week just to be sent back to near where I lived to get the truck. Compensating miles does not change the fact because of the 3 hour delay, that I missed my son in law before he was deployed overseas. VERY dissatisfied. Still waiting for uhaul management to contact me 3 days later...Jane B.
Not open on a Saturday morning! At least we were able to do on-line returnGerri L R.
The U-Haul person was late and his pc would not work, had to go to a different location to do the paperwork. U-Haul changed the location of pick up three times before I got the truck...Stephen J.
We requested Lynchburg. This location was 80 miles out of our way.Laura O.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.Amy G.
Excellent customer service Mr. Johnson does an excellent job will definitely use his service center againJamiel J.
Great man, patient well knowledged about equipment. And options.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.Mary W.
U-haul should do some inspections of all their facilities.Ethel M.
Mr. Johnson was extremely helpful. Thanksmarry J.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.CINDY M.
The owner of this location was so helpful, and kind will always use his location and pass on to others.Amy T.
johnson is Great super service..Thanks..CHARLES M.
Customer did not leave a comment.DENICE S.
Customer did not leave a comment.CHRIS G.
Prepaid with express check out, still took over 45 mins to issue me the equipment. Didn't print me out a contract and told me equipment isn't due to be returned till Monday 24 July 17. When I returned it I was charged an extra day.John D.
Customer did not leave a comment.William S.
Customer did not leave a comment.George A.
Very nice and friendlyMARY Y.
Customer did not leave a comment.Phil K.
Customer did not leave a comment.CRYSTAL K.
Great very knowledgeable man.He went beyond to satisfy us to make the experience pleasant.RICHARD H.
It was a great experience this man is awesome! Mr. Johnson he took his time and explained everything plus answered all of my questions before and during my move. He didn't stop until the job was complete. He also came in after he left the office (after hours.) so that I could make this move.JOHN T.
Continue doing an Excellent Job!!!!Alma S.
I returned the truck clean and fueled and UNDER the allowed mileage at 11:30am on WED NOV 2. The truck was not due until THU NOV 3. NO ONE WAS AT THE RETURN LOCATION. I tried calling the number given - no one answered. Now I have to pay for overage on the mileage - when I was NOT over! Perhaps Penske will treat me better next time I need a truck!Jeff R.
Customer did not leave a comment.Brittany W.
Customer did not leave a comment.Charlotte A.
Customer did not leave a comment.margie L.
Customer did not leave a comment.James S.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.BRETTE A.
The owner was very accommodating to us.MARTHA A.
Customer did not leave a comment.BETTY V.
everything okEARNEST J.
Customer did not leave a comment.MANUEL G.
Customer did not leave a comment.JOAN T.
No services on SundaysBARRETT G.