Customer service was amazing, they updated with me along the way.
Al M
Customer Reviews for Johnsons Town Line Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off after hours and then JTL quickly emailed me a receipt for the return of the truck.
Kathryn MWoman here was wonderful. Customer service makes a huge difference.
tom mThe staff was helpful and very courteous!
Lyla KI have always had the best experience with this location in East Machias, Nakita is awesome when it comes to customer service.
REFIND FStaff is friendly and easy to work with.
Richard BGreat place to rent trucks and trailers.
GARY HNothing to improve. Nakita and staff are EXCELLENT! Fast, friendly, and professional service. Thank you!!
MARTIN BNo hassle drop off.
Paul SExcellent staff. Only negative is that they aren't open on weekends.
GARY HNikita is exceptional! She was able to help me actually get a truck unlike all my prior experiences with uhaul. I was about to give up entirely but Nikita helped me understand my best options, researched my reservations and worked with me to ensure I could indeed move. She has a delightful personality, compassionate, and communicates clearly and pleasantly even while I was stressed out and confused. Uhaul is lucky to have her and should reward her for going above and beyond to explain the services and give hope to weary people trying to move. The online reservation system is a ridiculous, costly scam, and truly had I the energy and funds, i would launch an all out social campaign for justice. However, uhaul probably doesn’t care enough to run a proper business with the customer in mind and there are far greater issues with our country and in the world. We’re it not for Nikita, i would never have considered giving uhaul a try. I will not bother with the online system again. Shame on uhaul for near fraudulent operations.
Elizabeth HIncredible service, added days with no problem. Great to work with. Thanks
William WNikita ROCKS
Gary MHaving rented numerous cars, trucks, and vans in Connecticut and New York over the years, we know that U-Haul in East Machias, Maine at Johnsons Town Line Auto Inc. is the best of the best! Their vehicles and staff are consistently wonderful and we can't thank them enough for always providing exactly what we need whenever we need it. We highly recommend them!
Joseph SNikita ROCKS!
Gary MExcellent, efficient and courteous service.
James MPolite and helpful
Link SIt was hard using this location with its assignments coming out of Brunswick and even though I tried to make reservations a month or 2 in advance I couldn't get a confirmation even up to the day before pick up. I had to go get it a day early to make sure I got what I needed to move.
Stephanie GGreat staff, professional service, knowledgeable, and courteous.
Thomas GIt would have been easier to load the heavy stuff if the ramp was longer. Should have a locking gas cap . A couple of USB ports would be nice. I had to buy an adaptor.
Thomas HNakita couldn’t have been more helpful!
DOUG GConvenient location right off the main road.
Cari LNot a thing
Christopher PNakita was very accommodating. We changed trailer sizes and then settled on a truck without a bat of the eye. Very friendly.
Dawn HThis office was polite and listened.
JONATHAN MThey all do a fabulous job. Highly recommended U Haul.
RICHARD LThe best!!!
suzanne lThey were the best experience I had.
suzanne lA seamless experience from start to finish! A+++++
DANA RGreat service with a smile
Alan Mno complaints very courteous very nice.
DAVID OWas not able to use the app to return, but I just popped inside and the gentleman at the counter said I was all set and he would let the UHaul manager know the trailer was returned.
Martin BI’ve rented from Johnson’s several times and they are always great.
Martin BThe staff was friendly, helpful and fast. I will definitely rent from them again.
JOHN GI had a MAJOR problem that was not the location's fault. I picked up after hours and the app said I wasn't at the location. I called the 800 number and waited 56 minutes to speak to someone! They couldn't figure out what was wrong and put me on hold, the app said I was a mile and a half away, but showed a map that had me drive around the parking lot. I drove around slowly, following the arrows and in 50 feet or so it said I had arrived at my destination. The people on the phone were great, but an hour wait in the ice and snow in the middle of nowhere was brutal. An hour? I know there are shortages of people, but if you pay like I do, $20 an hour you can get help. The hour of waiting on hold, and then the additional half hour as everyone tried to fix the problem and I drove around the parking lot, caused me to miss a meeting, and afraid to put the call on hold while I was on "death hold", I couldn't contact anyone to say I wouldn't be there. There was no way to text, unfortunately. I will NEVER rent after hours again, and will reccommend the same to anyone who asks.
Sherry ENot much!
Priscilla OThank you U-HAUL for helping us through a long difficult move with excellent reliable equipment.
John HThe U-Haul company did not deliver the trucks I requested to this location. I requested two 26' trucks for September 28. I was given one 26' and one 20' truck. I requested one 15' truck for September 29. I was given a 20' truck. The representative at this location is EXCELLENT. She was very helpful and accommodating. The U-Haul delivery system for getting trucks, etc. to location is terrible.
Julia MI requested two 26' trucks for September 28. I was given one 26' truck and one 20' truck. I requested a 15" truck for September 29. I was given a 20' truck. The representative at the Johnson's Town Line U-Haul location in Machias, Maine was EXCELLENT. She was very helpful and accommodating. The U-Haul company itself was horrible for not supplying the trucks I requested.
Julia MThey even picked me up from my motel because I had no car. Great service and really nice people.
GREGORY BCheck to make sure the trailer doesn't leak before allowing to be rented.
Maurice ANikita at Johnsons was awesome. She's a gem.
Steven JGuarantee reservations!!!!!!!!
Philip SI don't think you need to improve anything you did great
Lynn PVery friendly and helpful!!!
Dean LNakita, the office manager, is remarkably efficient, very gracious, and so accommodating. She let me check in a day early so I could pick up the trailer before they opened the next morning, and when I returned the trailer at day’s end, she was waiting with my completed receipt in hand and a smile on her face. 100% perfect UHaul experience. Highly recommend this location to anyone traveling to or from Down East Maine or who, like me, might need a trailer for a day.
Martin BSalesperson was very friendly and had me in and quickly
JOHN KPurrfect 😺
RONALD CGreat and friendly customer service, clean facility, best and cleanest rig I’ve ever rented. Thank you
DANA BRenting from Johnson's was simple and easy. The process did not take long and they were very friendly. I was able to play tug with the shop dog while I waited. I was in and out in less than 15 minutes, both when I rented and returned the trailer. Thank you Johnson's Townline!
HOLLY GGreat service .
OSCAR R