Customer Reviews for Johnsons Town Line Auto Inc
(U-Haul Neighborhood Dealer)

250 reviews

1060 Main St   East Machias, ME 04630

(207) 255-4285

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed
  • 1/29/2022: Closed

Services at this Location:

Contact Us

(207) 255-4285

1060 Main St
East Machias, ME 04630

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022: Closed
  • 1/29/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

I had a MAJOR problem that was not the location's fault. I picked up after hours and the app said I wasn't at the location. I called the 800 number and waited 56 minutes to speak to someone! They couldn't figure out what was wrong and put me on hold, the app said I was a mile and a half away, but showed a map that had me drive around the parking lot. I drove around slowly, following the arrows and in 50 feet or so it said I had arrived at my destination. The people on the phone were great, but an hour wait in the ice and snow in the middle of nowhere was brutal. An hour? I know there are shortages of people, but if you pay like I do, $20 an hour you can get help. The hour of waiting on hold, and then the additional half hour as everyone tried to fix the problem and I drove around the parking lot, caused me to miss a meeting, and afraid to put the call on hold while I was on "death hold", I couldn't contact anyone to say I wouldn't be there. There was no way to text, unfortunately. I will NEVER rent after hours again, and will reccommend the same to anyone who asks.

Sherry E. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES K. 
Rating:
5.0

Not much!

Priscilla O. 
Rating:
5.0

Thank you U-HAUL for helping us through a long difficult move with excellent reliable equipment.

John H. 
Rating:
5.0

Customer did not leave a comment.

APRIL R. 
Rating:
5.0

The U-Haul company did not deliver the trucks I requested to this location. I requested two 26' trucks for September 28. I was given one 26' and one 20' truck. I requested one 15' truck for September 29. I was given a 20' truck. The representative at this location is EXCELLENT. She was very helpful and accommodating. The U-Haul delivery system for getting trucks, etc. to location is terrible.

Julia M. 
Rating:
1.0

I requested two 26' trucks for September 28. I was given one 26' truck and one 20' truck. I requested a 15" truck for September 29. I was given a 20' truck. The representative at the Johnson's Town Line U-Haul location in Machias, Maine was EXCELLENT. She was very helpful and accommodating. The U-Haul company itself was horrible for not supplying the trucks I requested.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

They even picked me up from my motel because I had no car. Great service and really nice people.

GREGORY B. 
Rating:
5.0

Check to make sure the trailer doesn't leak before allowing to be rented.

Maurice A. 
Rating:
5.0

Nikita at Johnsons was awesome. She's a gem.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

SANDRA N. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Customer did not leave a comment.

LEA A. 
Rating:
4.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
4.0

Guarantee reservations!!!!!!!!

Philip S. 
Rating:
5.0

I don't think you need to improve anything you did great

Lynn P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Marvin K. 
Rating:
5.0

Customer did not leave a comment.

LEA A. 
Rating:
5.0

Very friendly and helpful!!!

Dean L. 
Rating:
5.0

Nakita, the office manager, is remarkably efficient, very gracious, and so accommodating. She let me check in a day early so I could pick up the trailer before they opened the next morning, and when I returned the trailer at day's end, she was waiting with my completed receipt in hand and a smile on her face. 100% perfect UHaul experience. Highly recommend this location to anyone traveling to or from Down East Maine or who, like me, might need a trailer for a day.

Martin B. 
Rating:
5.0

Salesperson was very friendly and had me in and quickly

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

LEAH W. 
Rating:
5.0

Customer did not leave a comment.

Bernadette M. 
Rating:
5.0

Purrfect 😺

RONALD C. 
Rating:
5.0

Great and friendly customer service, clean facility, best and cleanest rig I've ever rented. Thank you

DANA B. 
Rating:
5.0

Renting from Johnson's was simple and easy. The process did not take long and they were very friendly. I was able to play tug with the shop dog while I waited. I was in and out in less than 15 minutes, both when I rented and returned the trailer. Thank you Johnson's Townline!

HOLLY G. 
Rating:
5.0

Customer did not leave a comment.

BLAIZE G. 
Rating:
5.0

Great service .

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Louise C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE A. 
Rating:
5.0

Very friendly and super easy to rent the van. We will definitely rent from them again.

Cheryl G. 
Rating:
5.0

The people at the East Machias location were top notch, particularly the lady behind the counter.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul M. 
Rating:
5.0

The young lady running the show seems to have everything under control.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

bruce A. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Nikita was very professional and helpful. Very patient and proved all the answers I needed. Helped me get the best deal.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Nakita was efficient and friendly, and got us on the road in minutes. A gentleman (whose name I didn't catch) helped us by assembling our trailer ball and hitch for us, and then attaching the trailer to our truck. A great experience. Thank you!

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Carmine D. 
Rating:
5.0

Customer did not leave a comment.

Marvin K. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Nothing

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Trailer leaked all over our belongings. Tech that hooked trailer to my car put chains on incorrectly and they dragged on the pavement for over half our trip.

Nancy M. 
Rating:
5.0

Great service!

Coryea C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

TROY T. 
Rating:
3.0

The trailer had rope in it and the floor was dirty

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

DANTE Z. 
Rating:
5.0

Customer did not leave a comment.

OBED B. 
Rating:
5.0

Great customer service--thank you!!

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

Absolutly horrible. Changed my truck with out telling me. Then told me I could drop the uhaul off at another location no fee. Then a day after they charge me 60.00 for the new location drop off. I called to speak with their manager named jon Eastman. He was absolutely ignorant on the phone saying "I'm talking to the wrong guy" when I asked why he had to be rude on the phone with me. Then before hanging up on me he cussed me out. Very ignorant. Not a good rental service location I'd recommend anywhere else but this place. Unless u want to get ripped off that is. Remember anything with jon Eastman u are going ripped of and treated poorly.

James S. 
Rating:
5.0

Nakita was very professional and efficient with the rental process.

Martin B. 
Rating:
5.0

incredible customer service. Couldn't have been more accommodating.

BIRGITTE P. 
Rating:
5.0

Customer did not leave a comment.

Cheri K. 
Rating:
5.0

As soon as I walked in, I was greeted. They asked me if everything was OK with the trailer. Paperwork was printed out. A younger gentleman helped me unlatch the trailer and the whole process was smooth.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Lyla K. 
Rating:
5.0

Perfect. In and out in minutes. Great service.

William M. 
Rating:
5.0

Dropped off trucks after hours, but always got a follow up (or a pre-call on the second truck because it was running late in arriving) call letting me know they received the truck.

CAROL SUE C. 
Rating:
5.0

Have used this local business numerous times. Always friendly and helpful.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Lyla K. 
Rating:
5.0

Easiest UHaul experience I ever had.

Alexandra D. 
Rating:
5.0

two reps on duty were very personable

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

No improvement needed

Belinda F. 
Rating:
4.0

See above comments

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Nikita was awesome. Very Friendly and helpful

William T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
3.0

Dropped the rental new years eve at 2 p.m. there was no employees their to recieve.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Decent truck just front and a bit wobbly

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
3.0

Not open on Sunday. Had to do the internet return, which took me a while to figure out.

Paul S. 
Rating:
5.0

This Uhaul facility is extremely efficient and an absolute pleasure to deal with...ask for Nakita :)

DAN A. 
Rating:
5.0

Customer did not leave a comment.

Danna D. 
Rating:
5.0

Helpful quick service. Will be back.

Walter C. 
Rating:
5.0

Very nice

DALE H. 
Rating:
5.0

Customer did not leave a comment.

ROSE B. 
Rating:
5.0

Customer did not leave a comment.

Lou Ann C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Overall experience was excellent.

Robert J. 
Rating:
5.0

This is an excellent location. The folks are very helpful.

Anne N. 
No reviews have been submitted for this location.

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