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NICHOLAS P
Customer Reviews for Jones Boys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the service, the lady was super nice
KENNETH DPossibly an app for mobile devices
THOMAS Mnothing ,they were great
HAZEL CFix leak before issuing to new renter.
ANDREW SCustomer service was excellent and the app made it easy to return to drop off location.
JESSICA WNo comment(s).
Don KI was overcharged for a truck that smelled and did not run good. Because of the time I picked up the truck, I was told I had until the next day. The truck was returned the same day and I was charged for every mile I used. I thought the additional charges were after/if I went over 100 miles. I was at about 40 miles total and I put the gas were if was at pickup. I will never rent from them again. I want a refund.
MONICA TThe vehicle were clean but did not start... done call road side service.. an cause me to be delay....of packing... an were charge for a another day rate...
LATOKA MVery friendly and nice to talk too
AARON RWhen I use UHaul or speak of UHaul - it's this place I think of. Best customer service!
MARTIN MThanks
Mike FThe staff were friendly and helpful, but the truck itself was a nightmare. The handling and braking were both terrible, it could barely get up to 50 mph. Absolutely would not recommend anyone ever use this location if that is quality of truck they provide.
ALEXANDRA DJones Boys is always professional and friendly.
KEN MNothing. Quick and easy process.
Gregory BDrop off was quick and easy. Employee was out and about already. Came right over and had me checked out in no time. Very easy.
CHRISTOPHER WGreat job looking over my vehicle and hitch making sure everything was correct and safe!
AARON GThey did a great job. They were very friendly and helpful, great experience overall!!
Jeff LEasy pickup and real easy to drop off. When I took it back only took a few mins. Dry efficient
NATHAN MAbsolutely time efficient. He did not waste time processing my turn in.
Yayra AI arrived at the scheduled time, and the attendants was prepared, prompt, knowledgeable and conducted our business quickly and effectively.
Donald LNothing at this time. The trailer was in excellent shape.
La MYour web site is not customer friendly
John sThe Jones Boys team does an excellent job, great representation for U Haul.
MICHAEL FEveryone I interacted with was great. I’ve rented from them before, and actually drove a little further than the nearest U-Haul dealer to me just to use this franchise.
Douglas CAlways A+
Gary VJones boys are best for Uhaul pick up and return. There was a unknown issue with windshield taped at top that was not noticed on pick up,
MICHAEL FJust as I expected, everything perfect.
Richard HI’ve rented from Jones Boys multiple times and they have always been great. Friendly and efficient. Equipment is always ready and waiting for me.
James ECustomer Service was great! Ron was very friendly and seems very experienced! The truck ran great with no problems! The size was exactly what I needed for my items! I will highly recommend it to friends and family!
TRACY CDropped off on Sunday.
Martin MEquipment was in good shape. Kate was easy to work with. Tech checked the tire pressures for me and added a little air to a few. He also made sure the ball connection was good and wiring was connected properly.
KENNETH Bwent through the effort of doing online check in and then had to provide all the information again. This was the second time and had to go through more this time with the trailer hook up than the first time even thought only a week or so had passed
Douglas SSuper easy rental. Gentleman that hooked up the trailer for me made sure everything was properly connected so I would have a safe trip. He checked the trailer and the connection. Was nice to see someone take their time and not make me feel like I was interrupting their day. Very nice man and exceptional employee for Jones Boys.
Lisa BTruck and trailer were hooked up and ready to go when I arrived. Ron was courteous and helpful.
James EWether its going through the rental process or being assisted in picking up and dropping off equipment the services are Excellent. Great Staff and Services Every Time. That YOU can count on.
ROBERTO HExtremely helpful and knowledgeable staff made the return a breeze!
Dana RI cant think of anything. My mmove went smooth the truck drove good..
Sue KKeep up the good work
Tamika MStaff was very nice.
Heather MThe owner was very pleasant. I will plan to rent again from him in the future!
Rodney ROffer later pick up/on-call pick up times.
benjamin bNothing, great experience
Richard HVery informative, knowledgeable, good instructions, very friendly
dan hWhole experience from order to pick-up was great.
Rick HHelpful and courteous employees
PATRICIA S