Customer Reviews for Jones Road General Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jones Road General Store

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Joe M. on

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Paul S. on

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Maybe add a wider selection of rental trucks if business volume supports it

Willie B. on

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Very nice and friendly.

DARRYL T. on

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For 4 days it costed me a total of $600.00!! Needless to say no deposit back at all. I only racked up a total of 427 miles I mean that's like paying more than a hundred dollars for each hundred miles!!!!

JOHN T. on

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Not happy at all that the trip odometer said 30.6 miles and I was charged for 36 miles. And what’s an environmental charge? Bogus added money.

CRAIG A. on

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Minor glitch with the pick-up of the Auto Transport. All info I could find advised me that the trailer would have a coupler to accept either a 1 7/8 or 2" ball. So I purchased and came prepared with a 2" ball. The coupler on our trailer was a dedicated 1 7/8 and would not accept the 2". This cost me about an hour and another trip to the store but was minor in the big picture.

Jason W. on

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Brandon R. on

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Nothing. Pretty good!

Jeff P. on

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Jeff P. on

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Very nice people

Jeff P. on

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JAMES S. on

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James J. on

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The lady was very friendly and took care of my rental immediately at pickup time and drop off, minimum waiting.

Kayla J. on

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TONYA S. on

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MICHAELA F. on

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Brandon S. on

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Offer unlimited mileage

JUAN O. on

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Scott S. on

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Broderick N. on

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Rashine W. on

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Casey P. on

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brenda H. on

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The store and associates were pleasent . They did charge us a $25.00 cleaning fee that I thought was unfair because I left it clean. But I think uhaul has so many little hidden fees that we ended up paying $274 for use of a truck for 8 hours.

Jodie M. on

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Broderick N. on

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Richard G. on

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Laura C. on

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I love it, they gave ma a new truck and all, can't complain at all, I will always use then again

Michael T. on

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Even though I filled out quick checkout a head of time, it still took over an hour to checkout. Employee gave no information on why it took so long. Trailer was filled with sand, tires looked worn out

James S. on

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Kevin M. on

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Luann G. on

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Christopher B. on

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James H. on

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Stacy W. on

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Jericca S. on

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Thomas G. on

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Outstanding husband/wife team at this store, very clean and well organized. They are a joy to work with.

ANTONIO V. on

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It was basically in the middle of a meth trailer park at a gas station

ROMANDO S. on

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stephanie P. on

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Tag was expired

William E. on

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Donnie L. on

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TOYA G. on

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CAMERON B. on

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JAMES J. on

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Excellent service and new unit. Would use again

JAMES W. on

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brandon D. on

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Place is what you would expect to find on the west side of Jacksonville, FL so there's really no helping the cleanliness. The gentleman who came out to look over the trailer and truck wasn't communicating well and insisted that there may be something wrong the vehicle and dolly I dropped off. I don't really know what he was implying but it was rather annoying.

BARBRA T. on

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STEVE B. on

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Deborah Lynn H. on

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My comment is for when your office contacts a customer to give drop off information, they need to leave a message stating who they are!!!! And what the call is concerning!!

lee S. on

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TERESA E. on

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DAVID L. on

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This one was the one I wanted but the internet changed it. and someone called and bring it here.This was what I wanted to start.

ALEXIS C. on

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GABRIELLE L. on

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The male owner who were working at the time seemed disinterested in making sure the truck was clean and rental pads returned. He also had no interest in checking the truck for any damage because "you took the insurance out, so no problem."

joy C. on

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STEVEN G. on

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JOSE H. on

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Excellent customer service and stsff

Tonia C. on

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Ryan T. on

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ROBERT W. on

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They were outstanding with customer service. I would highly reccomend this location. Thank u .

CHRIS A. on

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The staff at this location was very helpful and pleasant to do business with. They are doing a great job!

brenda W. on

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Bob C. on

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I chose this drop off location because it was very convenient for me, but I got no assistance from the manager of the establishment.

MATTHEW H. on

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MICHAEL W. on

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annie H. on

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Nothing

robert R. on

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ROBERT H. on

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Fast, friendly, Awesome

JOSEPH J. on

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Nothing negative to note. Returning the truck was easy.

JACK N. on

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ROLAND F. on

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Kathi B. on

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DARNELL E. on

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DAVID D. on

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The agent was helpful in checking in the truck and trailer with a blow out tire.