This place was excellent and definitely helped me with my pick up. The corporate office from U-Haul whoever was absolutely horrible. I received a call from the corporate office earlier in the week saying my 26 foot U-Haul was not available and I would have to go 30 miles out of my way to pick one up. This is unacceptable so I opted for the smaller 20 foot model. I then got a call the night before saying I wouldn't be able to do a 7 AM pick up once again from the corporate office I wish I knew this personâ€˜s name because they were absolutely horrible and rude and she ended up hanging up on me for no reason I don't know if she was having a bad day or white with that is unacceptable anyway she called to tell me that I couldn't pick it up at 7 AM because they couldn't access the after hours pick up for some reason although I had confirmed it with the actual location earlier in the week when I arrived the next morning at 9 AM like the rude customer service lady from the corporate office told me I had to come when they were there the location said they had it ready for me at 7 AM and I could've picked it up after hours they didn't understand why the corporate office had told me otherwise as they had it already for me. Once again all the issue came from the corporate office and whoever called me and not the location itself the location itself was absolutely amazing the lady that called me twice in the week from the corporate office was horrible rude and should be fired for the way she treated me it was totally unacceptable I have never had a lot of luck with U-Haul as their trucks always break down as did one time when I rented one several years ago It broke down on a long trip and they literally had to have a tow truck tow the U-Haul three hours but that's another story like I said everything at this location was perfect however the rude customer service lady in the corporate office was horrible I'm running another one next weekend and let's hope I don't have to switch trucks sizes again or get a call from that rude lady. One other thing when I arrived to pick up the truck once again they said I don't know what that lady was talking about we had a 26 foot truck you could've taken ridiculousMichael S.
Customer Reviews for Jordans Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Leslee B.
Customer did not leave a comment.Toney B.
Customer did not leave a comment.Tammy C.
Customer did not leave a comment.Joshua S.
Billed me for 160 miles extra when we brought the truck back. Did not do a walk around and acted like they did not have time to be bothered with U-Haul customers.Lawrence T.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.KENNETH E.
Customer did not leave a comment.Bret D.
Customer did not leave a comment.Alison M.
Customer did not leave a comment.SHERRY B.
Ensure that I receive all items ordered. I did not receive a dolly, but due to mobile pickup and a time constraint, I could not afford to wait. I have contacted U-Haul to get a reimbursement for the lack of equipment paid for, but I yet to receive a response.Joshua M.
I waited for two hours to get my equipment. The staff was amazing in helping me get through the situation - but apparently the system was down and your leadership, customer service, and trafficking were ill-equipped to help in a situation where the local staff were more than willing to go above and beyond when no one above him\them would.William F.
Customer did not leave a comment.stephen W.
Customer did not leave a comment.Stephanie L.
Customer did not leave a comment.Shannon S.
Keep doing what your doing. In and out with out fail. Good people. Would use them again, for future hauling needs.Patrick F.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.Dennis W.
This place is great!JOHNNA K.
Customer did not leave a comment.Therno D.
Customer did not leave a comment.BONNIE L.
Customer did not leave a comment.Maria B.
Customer did not leave a comment.David M.
Customer did not leave a comment.TERRI S.
Customer did not leave a comment.rebecca P.
Customer did not leave a comment.Dennis W.
Took 30 minutes to check us in!! The man who was checking us in kept pushing us aside to help other customers instead of finishing with us!! Bad customer service!ROGER B.
Lot was crowded and they were not openjohn M.
Customer did not leave a comment.William G.
Customer did not leave a comment.James F.
Customer did not leave a comment.Carey G.
Everything was just what I needed. Thank you so much!Diana W.
Customer did not leave a comment.Priscilla B.
Customer did not leave a comment.William F.
151$ for a 6 hour tops 37mile small moving job never again!! Still haven't seen a offset refund for difference of amount they took out my account 151 was not what i agreed on when I put my card in Hopefully they will work with timely manner as I did to return the truck Also I paid cash for the 7miles I went over because they (Uhual) took more than suppose to and put me negative Replace the Extra money In my account please and thank youChasity H.
Helped me load and unload even when they were not open Great Service!RICKY H.
Booked reservations for an appliance dolly.. very important when it is only 2 of us moving a 4 bedroom house and have to remove 2 refrigerators and washer and dryer....I pick up on Sunday using the Mobile app and Guess What? No appliance dolly!!! Call U Haul they say we will credit you.. but doesn't solve the issue of how in the heck were we going to get appliances in truck with out the dolly properly.JOSEPH J.
Excellent service! The process was also fast with the online â€œearly check inâ€ feature.Bryan A.
I had a fuse issue on our car of which was not allowing us to leave the lot due to no lights for the trailer. They went beyond the call of duty of finding the burned out fuse and then replaced it. Great work and service!FRANK H.
Customer did not leave a comment.Clint C.
It was very tight and full parking area due to being a mechanic shop.James L.
Customer did not leave a comment.Tomeeka G.
Owner was rude, offered me a broom to sweep the truck out and told me there are signs all over to sweep and fold the blankets. I was told when picking up the truck to leave the blankets it the back, this was done. There was not trash in the truck and owner of drop-off spoke to me as you would a toddler. I have rented a truck for many years and never swept the truck out. I would like the additional $25 cleaning fee refunded. I will rent from Uhaul again, but not from this establishment. He is rude, very unprofessional and should be required to take a class on customer service.Trisha R.
Customer did not leave a comment.RONALD R.
Although this location went above and beyond to help me, my experience overall with Uhaul was very poor. The original location I rented from (Greencastle) never contacted me to let me know they didn't have my vehicle so as I was there to pick up and was told they would have to find me a vehicle (smaller than I originally ordered) at a location 30 minutes away.Nicole S.
Jeff was super. He was very fast and efficient. I will certainly return and refer friends and family.Kathy B.
Have someone working at the front counterDana S.
Excellent truck well maintained. Fantastic service at Jordan's in Cloverdale Indiana.LEESA W.
Everyone was very helpful with helping me getting my receiver ball switched and making sure I will be safe on the road. Highly recommended location, very pleasant staff, overall very good experience!VICTOR Z.
We had scheduled to drop of at a location that was not open on Saturday. We had to drive to a new location. Things would have been really messed up if i hadn't finally gone on line to get instructions. We should have gotten an email, text or something that told us these instructions without me having to spend ALOT of time researching what to do in turning it in.Howard J.
Customer did not leave a comment.DENNIS T.
Customer did not leave a comment.Paul P.
Nothing. People very friendly and helpful.Terry P.
Happy to do business with them!Michael J.
Customer did not leave a comment.Amanda L.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.Vicky H.
Customer did not leave a comment.WESLEY M.
maybe offer a discount weekendJohn B.
Nice Job!JOSEPH G.
Have personnel on hand who knows how to receive a Uhaul returnGORDON C.