Vehicle was dirty outside and inside. I had not time to wait and needed to get on the road. The interior was filled with food debris in the cup holders and on the floor. The gas tank was 1/4 full which caused additional delays in my departure as I needed to stop for gas just to get going. I ordered a hand truck which was confirmed and they simply said we do not have any. They did not ask for ID or a license even though I offered to show it. Not a good experience at all. Received the check out your vehicle text after I left the yard and was on the road to get gas.Michael B.
Customer Reviews for Jota Super Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente atenciÃ³n en todos los aspectos.Hector O.
My reservation was supposed to be approved for 11 hours but the pickup location is at a small locally owned dealership therefore we had to return the truck by 7:30pm before he closed the security gate at the location. I wasn't able to move all of my stuff in that time.Mikhail B.
Got there at there open was told I had to wait 45 mins till someone from the office was on site to turn everything inCherrie C.
I did not rent a uhaul from there I was at work I received a text message in my phone said that I rent a uhaul when I call the guy said someone gave my phone number all of my information came up and He put it on my name I ask him why He did not ask them for an Id He told me sorry I told him that I needed to talk to a manager he said he was the only one that was there .If you have any question you can contact me 305 684 6678 , and I hope everything is clear if not I will go to court He is not supposed to do that.sonia E.
Customer did not leave a comment.JULIE S.
Customer did not leave a comment.Val H.
Customer did not leave a comment.Latasha M.
Customer did not leave a comment.john S.
The entrance is the exit in that if a car is exiting you cannot enter with a UHaul because it is small. There's so much signage from the street that the actual place gets lost in the rest. Once parked there's no indication as to where to drop off keys, and only once inside and past the front desk do you see the only sign mentioning UHaul. Unfortunately due to some hang ups we were not able to fill the tank to the level we picked it up in but understand that it will be filled at an additional rate which we were more than happy to pay but it was presented in a way that made it seem we should go back on the road to fill it since it â€œhasâ€ to be dropped off at the same level of gas.Nykole J.
Customer did not leave a comment.Dylan H.
Did not recieve any paperwork for rental, truck has multiple lights on once we got on highway. Person who rented us the truck did not alert us of issues with the truckSadie G.
Customer did not leave a comment.Carlos C.
When arriving on time nobody was at the sight til 10 : 30 the person at the pick place wouldn't help to get the lock off.shakema S.
Everything went wellElbert M.
The lady who helped me was really nice and polite! I would definitely recommend them to friends and family.Blake O.
Very difficult to find. No visible signs from the road.TRACY S.
check operation of all components. ratchet straps were corroded and worked hardHenry S.
The truck had an odor that could have been cleaned out. The location was difficult to find...the staff made up for this though and I don't want that to go unmentioned...Albert C.
The ladie that worked with me was so kind and helpful.marco B.
Customer did not leave a comment.Elliott H.
Customer did not leave a comment.Kenny D.
Customer did not leave a comment.CARLOS L.
Do NOT UPGRADED WITHOUT CUSTOMERS APPROVAL !!!!!!! AND IF CUSTOMER SAYS NO DO NOT UPGRADE, DO NOT UPGRADE!!!!! They should update uhual schedules so that everyone could be on the same page and customer would not have to make blank trips.WISLI A.
Customer did not leave a comment.Railan B.
Customer did not leave a comment.CARLOS L.
Not only would I recommend them but would use them again. Good work U-Haul.Jeffery M.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.ROUDY L.
Customer did not leave a comment.Sianee C.
Miss angie gave me a excellent costumer service I will return with my buisness . B.ABernardo A.
Customer did not leave a comment.Maria A G.
Customer did not leave a comment.CAROL S.
Make sure that the maintenance is kept up. I had to call roadside assistance to have the passenger rear side tire replaced because of under inflation.JOE R.
Customer did not leave a comment.yefidein T.
Outstanding relationship - good and helpful people.DAVID R.
This is my second time renting from UHaul, I have to say it was a very poor experience.David R.
location should be open when posted. Consider adding a drop box for the keys, so that if you are not open when posted we have a way to drop off the keys. Take the open sign out of the window when you are not open.MARITA S.
Customer did not leave a comment.HENRIETTA M.
Great Customer Service, Convenient Locations, Good Price!JOSE M.
there's was a new guy in charge and he had to call somebody to tell him how to do the paperwork...i had to wait like 25 minutes so he can figure how to do it...the truck was ok at the beginning but on the road to Clearwater a lite was on saying that he need oil change,the truck sound like the transmition was stuck...JAIME L.
Customer did not leave a comment.KENNETH H.