Customer Reviews for Joy Inc
(U-Haul Neighborhood Dealer)

229 reviews

10001 S Halsted Ave   Chicago, IL 60628

(773) 840-8478

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 840-8478

10001 S Halsted Ave
Chicago, IL 60628

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Rented the truck and went less than 1.5 miles(up the street) and the emailed receipt said I used 25 miles and that I returned it the next day! I had it 4 hrs and went maybe 1 mile

Matthias C 
Rating:
3.0

Customer did not leave a comment.

Agnes L 
Rating:
4.0

So far everything was ok , it took a while to get service but overall it was good.

Tanya S 
Rating:
2.0

Vehicles was very dirty. Inside and out.

Victoria C 
Rating:
4.0

Thanks

William N 
Rating:
5.0

Need to have a little more betterness Of their customer service. But overall Everything was fine.

Sharon P 
Rating:
5.0

Customer did not leave a comment.

Dorthey W 
Rating:
5.0

The location was walking distance from my home which made pick up and return very easy

Maria F 
Rating:
1.0

Customer did not leave a comment.

Adam K 
Rating:
1.0

Unprofessional and inept staff. Equipment poorly maintained and dirty.

James P 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

Customer did not leave a comment.

abel u 
Rating:
4.0

Customer did not leave a comment.

Catherine H 
Rating:
1.0

Staff was rude. My reservation was for 11AM, I got there at 10:50 AM and I ended up driving off the lot at 11:51 AM. When I returned they refused to give me a receipt and I had to wait an hour and 15 minutes to get one in the email. They were trash, throw them in the garbage.

TONY A 
Rating:
4.0

The staff was helpful and friendly.

Marsha E 
Rating:
5.0

Customer did not leave a comment.

SHEREESE M 
Rating:
1.0

Give the customer the vehicle they reserved. Better customer service. A drop box for keys. Clean the vehicle out. Check out the customer while they are there not three days after.

MYEKA H 
Rating:
1.0

Customer did not leave a comment.

Debbie S 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
1.0

Drove less than 20 miles, was charged for 52 miles, was charged the next day, not the same day when I returned the truck! RIDICULOUS! I will not rent a truck from this location again!

Clair M 
Rating:
5.0

Customer did not leave a comment.

Bridgett B 
Rating:
2.0

They still haven’t checked the truck in and sent me a final bill I also took pictures of the truck inside and out of the mileage and the gas hand and the inside of the trailer It was a hanger and some other object on the inside floor I called them and they said that they were checking the truck in this morning I never received any information from them nor did I receive an email back from them I am still waiting? Since Saturday March 11, 2023 Why does it take this long Mr Jamison 03/13/23 10:17 pm C/T

Van D 
Rating:
3.0

I was charged twice. I never received. My invoice. So I'll calling my bank to investigate

patricia m 
Rating:
5.0

Customer did not leave a comment.

sheryl m 
Rating:
3.0

Clean the snow off prior to renting

darlean r 
Rating:
5.0

Customer did not leave a comment.

Rodney T 
Rating:
1.0

Explaining the charges, communication

Jasmine D 
Rating:
1.0

Customer did not leave a comment.

Jennifer R 
Rating:
1.0

I was contacted because they lost the key and overcharged me due their negligence.

MONIQUE T 
Rating:
5.0

Nothing

Flora M 
Rating:
2.0

Have that location Uncover the location where the key box is located so that people can see where to drop off the keys

Ronald W 
Rating:
4.0

Customer did not leave a comment.

Patricia R 
Rating:
5.0

Customer did not leave a comment.

ashley a 
Rating:
3.0

Customer did not leave a comment.

Dominique L 
Rating:
1.0

I was I overcharged. They put 50 miles on my receipt when I only went 31. The speedometer doesn’t work so where did you even get this number. Ac didn’t work, check engine light was on and I didn’t even receive credit for the extra gas I put back in after.

Marcus H 
Rating:
2.0

Check air pressure in tires. HAVE alternate connections with uhaul. (I could not get a truck when l arrived because the system was down and I was charged an extra day because I did could not get a truck until later. I then had to take the truck back to have air put in the tire.

Janice H 
Rating:
1.0

Customer did not leave a comment.

Jayce T 
Rating:
4.0

Customer did not leave a comment.

Sandra M 
Rating:
1.0

Truck was dirty, one of the headlights was out and when I returned the truck the supervisor was there and he was super rude and very disrespectful. We got into a altercation because he thought I was someone else that supposed to been dropped a truck off. I also seen that I was over charged as well.

Asia J 
Rating:
2.0

Make sure they check in the equipment the day it's dropped off I got charged for an extra day when I turned everything in 2 days prior

Theresa J 
Rating:
5.0

Great job

RANNEL C 
Rating:
2.0

The truck was dirty and they over charged me!

JEFFREY B 
Rating:
3.0

Customer did not leave a comment.

Leticia S 
Rating:
5.0

Customer did not leave a comment.

Gregory M 
Rating:
1.0

The truck was dirty .it had a lot of trash from previous rentals.mask, old juice bottles, previous rental agreements

Shjavon G 
Rating:
3.0

It still had snow on it and they charged me twice

Irecha S 
Rating:
1.0

Guy did not even want accept the trailer because he doesn't even know that drop off is 24/7 and on U-Haul web site clearly says to leave it on the parking lot not on the street as he demanded to. He was so rude and he was yelling at me like I was his worst enemy!!

Sreten V 
Rating:
5.0

Customer did not leave a comment.

Aryel B 
Rating:
2.0

Customer did not leave a comment.

Dyvonna M 
Rating:
1.0

Snow wasn’t cleaned off truck, ask for dolly when ordering, just for them to tell me it doesn’t come with a small truck, and the headlights did not work, and no drop box found

Keshia K 
Rating:
5.0

Customer did not leave a comment.

Lioneka A 
Rating:
2.0

Get the trailer checked in when they return..y'all are trying to charge me for two days that I didn't have the trailer...will call 📞....Laura Thornton

LAURA T 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

JARRELL W 
Rating:
1.0

Very unprofessional, they gave me the wrong truck so after I left the regional manager called and asked me to come back to switch trucks and I was half way to my destination. I would never rent a truck from uhaul again it’s a big inconvenience and it’s overpriced.

Kristina Y 
Rating:
3.0

Have the truck cleaned before the customer drives off the lot with it. Due to COVID this is necessary. I cleaned the truck before I drove it.

Paris S 
Rating:
5.0

Customer did not leave a comment.

CATRICE H 
Rating:
5.0

Customer did not leave a comment.

RHONDA R 
Rating:
2.0

I was charged for 84miles when I only went 70

DAVID P 
Rating:
5.0

Good service veterans

gregory g 
Rating:
1.0

Customer did not leave a comment.

Alma M 
Rating:
4.0

Keep up the Good Work. Thank you

ANITA F 
Rating:
1.0

The van was damaged dirty smells like oil.

RICKY F 
Rating:
1.0

I was SERIOUSLY overcharged for a van that was dirty and dented. The change engine oil light was on, as well as the low tire pressure light. I am disputing these charges.

Ronald F 
Rating:
4.0

Everything was maintained and the guy that helped me was nice.

GRACIE C 
Rating:
1.0

I rented a Uhaul and furniture pads. Upon pickup I was told the furniture pads weren’t available, yet they still charged me for them. And three days later, a completely new charge was applied to my account saying I drove a ridiculously large amount of mileage that was completely false. There is some fraudulent activity happening here and I am still trying to get my money back! 0/10 recommend! Worst experience and while I have been trying to get in contact with customer service for the past 24 hours, I finally received an email back that disregarded everything I mentioned with no resolution in sight! Never again and I’ll be sure to report this to the Better Business Bureau!

Shanese S 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M 
Rating:
1.0

I am requesting a call back, the charges were doubled ans the vehicle wasn't inspected apparently. I fueled it pass the requirement and the insurance charges were doubled and the mileage as well. I would like a call back asap 773-367-2159. This is the worst experience ever with Uhaul and this location should not be able to represent your company.

Mabins L 
Rating:
2.0

Customer did not leave a comment.

Dashea C 
Rating:
3.0

This is about where I picked up the truck it has nothing to do with u-haul which sucks. They double book the truck I had to wait. I tried calling u-haul and I was on hold forever and never got thru and now you guys owe me money and there has been no communication to me on how I will receive my money. I would not recommend u-haul to anyone.

SHAVONNE H 
Rating:
5.0

Customer did not leave a comment.

Lamar B 
Rating:
3.0

This location is in an autobody shop. If you have a small quick move and don't need frills and thrills, rent from here.

Cynthia J 
Rating:
5.0

Customer did not leave a comment.

Anthony R 
Rating:
3.0

Received my receipt from the location faster.

Tyrone H 
Rating:
3.0

Need to clean disaffection of the truck need to more often I cleaned the steering wheel and it was dirty dirty black dirty. So just clean it more

KIMBERLY A 
Rating:
4.0

Customer did not leave a comment.

DAVID H 
Rating:
3.0

The car smelled like gas and the stuff I moved now smells like gas

Darren R 
Rating:
5.0

Keep Mrs Nicole and Mrs Denise on your Staff, They have Great Customer Service Skills

Anthony N 
Rating:
5.0

Customer did not leave a comment.

CHARRISEE p 
Rating:
5.0

EVERYTHIING WAS EXCELLENT THAN K YOU

MOHAMED T 
Rating:
5.0

Very nice men

Sylvia B 
Rating:
4.0

Customer did not leave a comment.

YVETTE J 
Rating:
5.0

Everything is good

Erica S 
Rating:
3.0

Clean, not Happy l put gas n van they said it wasn't enough. Its ridiculous to charge 4 the gas and then add a service fee. I've never rented a uhaul item before and with this it will b my last time. So angry !!!!!!

Shirley S 
Rating:
1.0

The person who checked me out for the Uhaul disappeared when it was time for me to check the van in Someone else who was there didn’t know how to work the computer so which led to me not receiving anything type of proof that I brought the vehicle in a hour in a half early and didn’t get in touch with me with anything. Poor service I wouldn’t recommend anyone to this location.

rasha m 
Rating:
4.0

Customer did not leave a comment.

kelly m 
Rating:
5.0

Keep up the great service!

Evelyn P 
Rating:
2.0

The person that rented the van to me was very rude even after I explained to him that I was having difficulty with my move due to the landlord locking the fence plus I got charged a fuel fee even though being able to access a gas station is a nightmare because all the pumps were down at one gas station and the other, all the pumps were being used. There is slso a lot of construction in that area which holds up traffic. Overall, the customer service was awful. I will never use this place again for a rental

Kimberley J 
Rating:
4.0

Just make sure the customer is aware that the van will accept regular unleaded gas. The gas cap says E85 which is confusing.

Ricord J 
Rating:
1.0

Customer did not leave a comment.

Jesse D 
Rating:
5.0

Awesome, courtesy, convenient, helpful & will definitely use them again!!

Derrick P 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
1.0

Fire customer service staff hire and train be kind staff.

JACQUELYNN K 
Rating:
2.0

Have a better and more competent staff

cristina j 
Rating:
5.0

Customer did not leave a comment.

Monique Y 
Rating:
3.0

Customer did not leave a comment.

wendell w 
Rating:
2.0

The vehicle smelled, Heavily, of cigarette smoke. There was a $20 charge for returning it after hours but tis was Never explained to me. In fact, I required about but Never received a contract or receipt at the time of rental. I'll likely Never use this dishonest and poorly maintained location again. And, I anticipate telling others about it, in detail..

Calvin L 
Rating:
5.0

Customer did not leave a comment.

Forleaser T 
Rating:
1.0

Get a new truck. the truck broke down I called customer service when the truck broke down and they never showed up had to take a uber home the check engine light is on and service was very sad.

Othar T 
Rating:
4.0

Customer did not leave a comment.

Stephen w 
No reviews have been submitted for this location.

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