Great jobRANNEL C.
Customer Reviews for Joy Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty and they over charged me!JEFFREY B.
Customer did not leave a comment.Leticia S.
Customer did not leave a comment.Gregory M.
The truck was dirty .it had a lot of trash from previous rentals.mask, old juice bottles, previous rental agreementsShjavon G.
It still had snow on it and they charged me twiceIrecha S.
Guy did not even want accept the trailer because he doesn't even know that drop off is 24/7 and on U-Haul web site clearly says to leave it on the parking lot not on the street as he demanded to. He was so rude and he was yelling at me like I was his worst enemy!!Sreten V.
Customer did not leave a comment.Aryel B.
Customer did not leave a comment.Dyvonna M.
Snow wasn't cleaned off truck, ask for dolly when ordering, just for them to tell me it doesn't come with a small truck, and the headlights did not work, and no drop box foundKeshia K.
Customer did not leave a comment.Lioneka A.
Get the trailer checked in when they return..y'all are trying to charge me for two days that I didn't have the trailer...will call 📞....Laura ThorntonLAURA T.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.JARRELL W.
Very unprofessional, they gave me the wrong truck so after I left the regional manager called and asked me to come back to switch trucks and I was half way to my destination. I would never rent a truck from uhaul again it's a big inconvenience and it's overpriced.Kristina Y.
Have the truck cleaned before the customer drives off the lot with it. Due to COVID this is necessary. I cleaned the truck before I drove it.Paris S.
Customer did not leave a comment.CATRICE H.
Customer did not leave a comment.RHONDA R.
I was charged for 84miles when I only went 70DAVID P.
Good service veteransgregory G.
Customer did not leave a comment.Alma M.
Keep up the Good Work. Thank youANITA F.
The van was damaged dirty smells like oil.RICKY F.
I was SERIOUSLY overcharged for a van that was dirty and dented. The change engine oil light was on, as well as the low tire pressure light. I am disputing these charges.Ronald F.
Everything was maintained and the guy that helped me was nice.GRACIE C.
I rented a Uhaul and furniture pads. Upon pickup I was told the furniture pads weren't available, yet they still charged me for them. And three days later, a completely new charge was applied to my account saying I drove a ridiculously large amount of mileage that was completely false. There is some fraudulent activity happening here and I am still trying to get my money back! 0/10 recommend! Worst experience and while I have been trying to get in contact with customer service for the past 24 hours, I finally received an email back that disregarded everything I mentioned with no resolution in sight! Never again and I'll be sure to report this to the Better Business Bureau!Shanese S.
Customer did not leave a comment.CHRISTIAN M.
I am requesting a call back, the charges were doubled ans the vehicle wasn't inspected apparently. I fueled it pass the requirement and the insurance charges were doubled and the mileage as well. I would like a call back asap 773-367-2159. This is the worst experience ever with Uhaul and this location should not be able to represent your company.Mabins L.
Customer did not leave a comment.Dashea C.
This is about where I picked up the truck it has nothing to do with u-haul which sucks. They double book the truck I had to wait. I tried calling u-haul and I was on hold forever and never got thru and now you guys owe me money and there has been no communication to me on how I will receive my money. I would not recommend u-haul to anyone.SHAVONNE H.
Customer did not leave a comment.Lamar B.
This location is in an autobody shop. If you have a small quick move and don't need frills and thrills, rent from here.Cynthia J.
Customer did not leave a comment.Anthony R.
Received my receipt from the location faster.Tyrone H.
Need to clean disaffection of the truck need to more often I cleaned the steering wheel and it was dirty dirty black dirty. So just clean it moreKIMBERLY A.
Customer did not leave a comment.DAVID H.
The car smelled like gas and the stuff I moved now smells like gasDarren R.
Keep Mrs Nicole and Mrs Denise on your Staff, They have Great Customer Service SkillsAnthony N.
Customer did not leave a comment.CHARRISEE P.
EVERYTHIING WAS EXCELLENT THAN K YOUMOHAMED T.
Very nice menSylvia B.
Customer did not leave a comment.YVETTE J.
Everything is goodErica S.
Clean, not Happy l put gas n van they said it wasn't enough. Its ridiculous to charge 4 the gas and then add a service fee. I've never rented a uhaul item before and with this it will b my last time. So angry !!!!!!Shirley S.
The person who checked me out for the Uhaul disappeared when it was time for me to check the van in Someone else who was there didn't know how to work the computer so which led to me not receiving anything type of proof that I brought the vehicle in a hour in a half early and didn't get in touch with me with anything. Poor service I wouldn't recommend anyone to this location.rasha M.
Customer did not leave a comment.kelly M.
Keep up the great service!Evelyn P.
The person that rented the van to me was very rude even after I explained to him that I was having difficulty with my move due to the landlord locking the fence plus I got charged a fuel fee even though being able to access a gas station is a nightmare because all the pumps were down at one gas station and the other, all the pumps were being used. There is slso a lot of construction in that area which holds up traffic. Overall, the customer service was awful. I will never use this place again for a rentalKimberley J.
Just make sure the customer is aware that the van will accept regular unleaded gas. The gas cap says E85 which is confusing.Ricord J.
Customer did not leave a comment.Jesse D.
Awesome, courtesy, convenient, helpful & will definitely use them again!!Derrick P.
Customer did not leave a comment.James J.
Fire customer service staff hire and train be kind staff.JACQUELYNN K.
Have a better and more competent staffcristina J.
Customer did not leave a comment.Monique Y.
Customer did not leave a comment.wendell W.
The vehicle smelled, Heavily, of cigarette smoke. There was a $20 charge for returning it after hours but tis was Never explained to me. In fact, I required about but Never received a contract or receipt at the time of rental. I'll likely Never use this dishonest and poorly maintained location again. And, I anticipate telling others about it, in detail..Calvin L.
Customer did not leave a comment.Forleaser T.
Get a new truck. the truck broke down I called customer service when the truck broke down and they never showed up had to take a uber home the check engine light is on and service was very sad.Othar T.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Teresa T.
Customer did not leave a comment.Shameka Y.
Customer did not leave a comment.Rebecca R.
Thanks guys..great jobLANCE M.
Over charged. And now no one will answer the phone after I informed them of the issue.Richard S.
This comment is for Uhaul overall- my rental for two days was a little pricey. Can you go back to unlimited miles?Yolanda P.
Customer did not leave a comment.TIFFANY C.
Please have someone available who is knowledgeable of the UHAUL services. I was misinformed and it made my experience dissatisfying.LaShon W.
Fast and smooth transactions.Alvenna W.
Customer did not leave a comment.nataniel B.
Joy inc was great. U haul communication with me was terrible, inaccurate, inefficient, and ineffective. I will never use U haul again.larkin N.
My frustration is not with this location but the company. I would never recommend Uhaul to anyone! I filed multiple complaints, got a claim number of 2235419 and guess what? A supervisor/manager never had the decency to call me back. I hate that I had to give this company my money. If the company hadn't put me in a last minute jam I would have gone elsewhere.VICTOR J.
Customer did not leave a comment.Kenyetta H.
Customer did not leave a comment.curtis C.
Great job Uhaul keep up the excellent business !!!Al H.
I would say make sure everything is explain to a first time renter in writing or verbal. The customer needs to understand the terms which I didn't. I brought the truck back in time but did not know to close out with my phone. Plus I did not know if truck had insurance I called back to ask about thatOmri H.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Carole H.
The customer called and stated that it was muddy and dirtyKwabena J.
The Cargo Van that I rented had not been cleaned, Gas hand was on empty and the driver's area had trash all over it.Richard C.
Customer did not leave a comment.Austin R.
Customer did not leave a comment.ERIC V.
Very Helpfulclifton H.
A professional location for customer service. This location should not be renting uhual trucks. As a Franchise corporation uhual should seek another location.MARVIN C.
Awesome customer service will be going back next timeHashim H.
My Personal recommendation to improve service for the next customer is to Terminate the Agent Licensing Agreement with the Joy Inc. location, sever all ties with this entity regardless of the revenue they may be generating. This location's appearance is shabby, dilapidated, and inconsistent with the image of reputable Agents the portray the appropriate polished and professional image of the Uhaul brand. The personnel stated to me that they don't check their voice messages, thereby, failing to not only return my call after leaving a voice message, but failing to render the basic courtesy and level of customer service the the public deserves. The Proprietor's Sister, Chalonda, is rude, unprofessional, and obnoxious. She REFUSED to do a thorough and complete walk around vehicle inspection as I am accustomed to receiving from Agents, and she became belligerent when I insisted and refused to adjust the vehicle inspection ticket in order to correct the gas to accurately reflect what was in the truck at the time when I picked up the vehicle. When I informed her that I would be calling the Regional Office and speaking with a Manager, she told me she didn't give a damn, to call, because nothing would happen anyway, and that I could leave the truck and get the Hell off their property. I have been been doing business with Uhaul for over 30+ years and I have never been disrespected and mistreated and handled like this. I called the Regional Office and spoke with Keairra and she informed me that she was aware of several complaints from customer on this particular lady as well as this location, and I was shocked that nothing had happened to reprimand them and teach them a lesson. Keairra stated that this lady at Joy was defiant and would not adhere to anything she instructed to do. I called again on Saturday and the Regional Customer Service Rep called the location and told them not to check in the vehicle nor charge our Credit Card and and 5 minutes later, they charged our Credit Card for 69.00 after lying and saying she did a walk around. Clearly this Agent and his staff feel entitled to say and do whatever they please. It is my recommendation that Uhaul should Cease and Desist from doing any and all business with this location as soon as possible as they are doing more damage to the Uhaul brand verses the revenue they are generating. I personally am going to do my part to insure none of the friends, family and sphere of influence rents from this location. I was happy to speak with Jim the Regional Manager who apologize for what I went through and made satisfactory concessions to amend the situation. I hope swift and appropriate actions are taken . I shall continue to monitor this location and follow up to see what happens. Mr. William E WebbWILLIAM W.
The woman who started to help me had a bad attitude. It was a very unpleasant experience to have to encounter her. Fortunately, a gentleman employee came over to help.Janetta P.
I would never use your service again terrible from the reservation to the time I drop my truck off. I was over charged lied to it was very inconvenient inconsiderate of my needs. Moving is stressful anyway so to have a first time experience like this was so much to go through.Edna M.
I am curious as to why the gas is set at 1/2 tank as opposed to a full tank? It is a bit hard to calculate how much gas to purchase to get the gauge back to the 1/2 mark.william D.
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.Shaquille N.
Very dirty overall and I was mischagered over $70 for fuel.Brad F.
First make sure all the equipment is there before agreeing to rent. I drove a long way just to find out none of the equipment i requested was available. Had to make my move without dollies.Darryl H.
Customer did not leave a comment.Wendy R.
Customer did not leave a comment.antonio W.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.torrance R.
Customer did not leave a comment.angela J.
have someone from corporate Visit the site ance decide for yourself.Vivian B.
The pick up location was fine. U Haul corporate is very inconsiderate of their customers. They called me at the time of my appointment to me that the truck that I reserved was not there so r had to go to another location. I had to pass that new location in the first place. They only extended my rental 15 mins. I called to request a rental extension, gave my number to 3 representatives (2 were supervisors) and got disconnected with no resolve each time. None of them called me back. I found out from the rental office that they were approving my extension but none of the representatives informed me of such. I will NOT use them again.Latricia C.