Customer Reviews for JRs Professional Services
(U-Haul Neighborhood Dealer)

483 reviews

3617 N Main St   Fort Worth, TX 76106

(817) 820-0711

Location Hours

  • Mon-Tue: 9 am - 12 pm
  • Wed-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(817) 820-0711

3617 N Main St
Fort Worth, TX 76106

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 12 pm
  • Wed-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

highly recommended very friendly staff and the best that they also speak spanish

OLGA P. 
Rating:
5.0

Customer did not leave a comment.

Freddie B. 
Rating:
2.0

A mess from the start. Had erroneous information on my contract, gave me different equipment then requested, truck was filthy, had quarter of a tank of gas when contract stated it has half. Just a bad overall experience. Uhaul in general is now questionable.

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

Alexey S. 
Rating:
5.0

Best experience ever with a rental

Mark S. 
Rating:
5.0

Customer did not leave a comment.

johnathan M. 
Rating:
5.0

Customer did not leave a comment.

Cheri S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

Urbano B. 
Rating:
2.0

The guy who helped me was good but the location lot was tiny and had a lot of u-haul equipment and other vehicles in it. Was raining when I can back and had to park in a mud hole. Got a car hauler One of the ratchet straps for the tire had been cut off and did not notice till I pulled it out of the ratchet. Had to make do with some straps I bought

Bryan D. 
Rating:
5.0

It's hard for me to work the website to request a tow dolly it was an hour process and a pain in the ass probably won't go through uhaul until this is fixed

Bradley C. 
Rating:
4.0

Customer did not leave a comment.

jorge P. 
Rating:
1.0

We called to make sure someone was there. They said they were. We fit there and no one was there. We called again and they said to drop the trailer anywhere. This was 6'x12' tra striker and both of us together couldn't lift it. We had to call a third time to get someone there to help. It was not a good business and we won't use them again.

Elizabeth B. 
Rating:
2.0

Was not there, had to pickup myself.

Mark and Betty L R. 
Rating:
3.0

The inside on the trailer was greasy and dirty.

gil J. 
Rating:
5.0

Customer did not leave a comment.

ALFA C. 
Rating:
5.0

Customer did not leave a comment.

Trashell C. 
Rating:
5.0

Prompt, curtious, expedient, and A+

Ronald H. 
Rating:
5.0

Great people, fast and simple process

Jasmin A. 
Rating:
3.0

There was a very narrow and bumpy entry to where the trailer was located. This area should be widened.

Enrique G. 
Rating:
3.0

I wanted $19.99 truck. They had just rec'd one & wouldn't let me have it. Because me & my husband are older, my husband fell out of too big truck we told them we didn't want & hurt himself. Had to keep truck another day for someone else to help me!

Anna A. 
Rating:
4.0

Customer did not leave a comment.

Dewick B. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Best service i can possibly ask for.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA ANN P. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Great custom service..

JOEL B. 
Rating:
5.0

Fast efficient service!

Mary W. 
Rating:
5.0

Excellent customer service. Easy checkout and easy return!! Would recommend this location in a heartbeat.

Jovita R. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
1.0

i was supposed to return it at 4pm.i returned right at 4pm.these guys charged me extra day.they never open there door.there is number on door to call.

jaspal S. 
Rating:
5.0

Customer did not leave a comment.

Elie T. 
Rating:
5.0

Customer did not leave a comment.

Elena L. 
Rating:
5.0

Customer did not leave a comment.

magdalena W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Excellent customer service from Chris and a lovely lady, all smiles, great service. Really willing to help out.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Space out trailers a little more.

Delmar R. 
Rating:
5.0

Customer did not leave a comment.

Simon H. 
Rating:
5.0

Customer did not leave a comment.

Adrian O. 
Rating:
3.0

Customer did not leave a comment.

Jack H. 
Rating:
1.0

When I ran across an error and discussed it with the owners I'm assuming he was very rude and made it seem as if I was causing an inconvenience I was over charged and didn't recurve the difference of my money back

James W. 
Rating:
5.0

Customer did not leave a comment.

Johnny D. 
Rating:
5.0

The equipment burnt a lot of gas sound like a belt was about to break it had a hard pull to the right but customer service was wonderful and she wouldn't have known that I was going on with the vehicle

Taurean C. 
Rating:
5.0

Customer did not leave a comment.

RENE H. 
Rating:
5.0

Renting experience was So smooth!

leslie L. 
Rating:
5.0

Customer did not leave a comment.

Celia c Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES LAWRENCE K B. 
Rating:
5.0

Fast, safe and easy no contact rental. Going to Illinois was super cheap because nobody wants to move there. Wish I didn't have to.

Jeremy K. 
Rating:
5.0

nothing that I could think of. it was quick and easy, good tires and a very clean trailer

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
2.0

Have someone at the location to help the customers. I had a reservation for 9 am and didn't get any help until 930 am. I had to call the number I found on Google to finally get someone to steer me to my rental truck via phone. The keys were above the visor and the truck door was unlocked and I was able to just take the truck and leave without the assistance of an actual person being there. If I known that was the procedure of this location I could have saved myself 30 minutes.

Lamont P. 
Rating:
5.0

easy fast great customer service

elisa M. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
3.0

I submitted a rental for an appliance dolly, and instead had a utility dolly. Accurate others would be an improvement.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA G. 
Rating:
5.0

It was nic

ANWAR S. 
Rating:
5.0

Customer did not leave a comment.

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Manuel A. 
Rating:
3.0

The Uhaul smelled like someone had been smoking in it when I picked it up. The windshield wipers were also beat up!

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Vincent O. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

It would be great to pave or apply new gravel to the unpaved section of your lot. It's pretty bumpy there with a trailer. Otherwise, you made it easy for us. Thanks.

Aaron V. 
Rating:
5.0

This experience was TOP NOTCH from start to finish. The Sansom Park location didn't have the truck I needed so they hooked me up with the N. Main location and then John and Christina took EXCELLENT care of me at the N. Main location. I even got a credit on my bill for having gas in the truck when I started out and not using much of it during the trip. It costed much less than I expected. Christina was a dream to work with and super easy. She made my day go very smoothly. I highly recommend the N. Main location of U Haul. They will treat you like royalty!!

Kimberly D P. 
Rating:
5.0

Great and quick service!

Norma C. 
Rating:
5.0

I know this isn't the place to put this, I'd love to tell youngsters Uhaul has meant to me. This location was the first place I rented a Uhaul from, and hopefully it's the last. In April, I found my long term relationship coming to bitter end. Needless to say, I had to start over and move into my own place. So I started shopping for furniture and came across my first big purchase. I didn't have a truck, and most of my friends that had one all worked opposing schedules, so I made the decision to rent a uhaul. The location was close to work, and even though COVID restrictions were in place, Christina made the entire process smoothe. She called me to finish my contract, explained to how charges worked, and she was so sweet and efficient in every aspect of it. I rented a few other uhauls over the course of the next few months, and NONE of my experiences were like this. I moved into my apartment yesterday, and rented from this location simply because of how wonderful they are I don't know if Christina will ever get a chance to read this, but I want her to know it was a long road to get to this point, and shes forever touched my heart. Thank you!

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

zach A. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Keanu S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Best customer service to date. Christina is amazing.

THOMAS F. 
Rating:
2.0

All that was there was lady that could not do anything to help. Had to hook up the trailer and unhook myself then send a picture by my phone to a phone number on the door. Showing it was hooked up correctly. When I returned to pay cash, Cause I didn't want it on my debit card. The lady came out & took my cash never offered me any receipt. She told me with taxes it would be $60 bucks took my cash & walked away. Didn't even get a thank you. Had the trailer all of two hours. You could give a person a break. Just had to help get my buddy off the interstate before dark.

james W. 
Rating:
5.0

Keep doing what you do.

Armando G. 
Rating:
5.0

Customer did not leave a comment.

Letizia G. 
Rating:
5.0

Good service pick It drop It at the same location. Recommend this place 100%

Reynaldo R. 
Rating:
5.0

Very friendly staff and excellent communications!

Sydney H. 
Rating:
5.0

Customer did not leave a comment.

RAFAELA S. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Badil E. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

jaime M. 
Rating:
5.0

Customer did not leave a comment.

Victor M N. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Great people, great service!!

Margarito J. 
Rating:
5.0

Todo excelente la verdad yo lo recomiendo fácil para adquirir el transporte 10

RAUL S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Great customer service, great energy & very helpful

Alvin D. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

OLGA S. 
Rating:
2.0

requested the appliance dolly and wasnt available for some reason and the computers were down probably wont be using this location in the future.

Aleksey S. 
No reviews have been submitted for this location.

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