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Richard M.
Customer Reviews for Js Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service. Great people to work with.
Randy Y.Very helpful
DONNIE S.The owner was decent during rental process but when I called him to inform him the truck I was trying to haul kept getting kicked off the trailer when loaded he became very disrespectful as if I was scamming him for money back, even though I had not once mentioned a refund. I was merely asking him what he suggested since the uhaul website did not give me the correct suggestion for my truck in the drop down menu process, plus they tell the renter to have the load inspected which is impossible since it is being loaded at another location. This guys excuse was, “I'm just a uhaul location, I have no control over the companyâ€â€¦good representation of brand.
APRIL G.Friendly, professional and helpful owner- he was awesome.Thank you for great service.
Ann B.Nothing experience was great, sales man was awesome
VERONICA H.Only con was a small parking lot. Service was great.
KELLIE C.More clear markings for customer who picks up outside of business hours
Caley P.I consistently do business with Uhaul, this gentleman charged me $10 for a cleaning expense of a truck that was not dirty. This is the only time this has ever happened. I returned the truck exactly how I received the truck from a Uhaul dealer. I have seriously considered other options regarding transportation specifically because of the dealers. Js Auto Sales in Temple and Day 2 Day Grocery in Pasadena. (Day 2 Day Grocery was used in March) It seems as Uhaul is an after thought for these business and do not respect your brand or your clientele. When I told the gentlenam a Js Auto I would take my business elsewhere, his response is, "You won't hurt my feelings.) What is going on?
MICHAEL T.I have rented a Uhual truck from this location a few times and never had any issues with the trucks. J always made sure to help me if I had any questions. He has never been rude to me when I came to check in for my Uhual truck. I will rent from him again in future and refer this Uhual location to my friends. Thank you again J auto sales!
ANNA B.Was charged a fee because inside of cab still had swept dry dirt on the floor. Remember it had been raining. When I called to speak to someone to inquire about it. He was rude and very unprofessional. Told me to come clean it .
Jamie S.Hire more people like Js Auto Sales. This Guy was very professional and kind. He made me feel like I was the only customer.
ROY B.The pick up was scheduled before they opened and dealing with Uhaul on the app was terrible. It took 45 mins to get through the pick up process.. the app was slow and the hold time on customer service was long.
Elizabeth M.Maintain the trucks in a better manner.
SHARON B.