Customer Reviews for Juldecor Furnishings Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Juldecor Furnishings Inc

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edwardo z. on

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Ovidio R. on

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The lady didn’t know what she was doing I waited more than 30 min to get the truck.

Pincus G. on

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Smooth experience all around.

Jenny J. on

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Andrew R. on

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They were not open at the time listed on the door. I wasted time literally WAITING for the owner to arrive.

Brad g. on

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Silvia P. on

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Voy recomendar este lugar

Charles B. on

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For some reason U-Haul only offered this location for my drop off despite it being further from my destination, it was also closed and I passed a great U-Haul rental location that was open where I have received great service on other occasions. I even called customer service to try and get the drop off switched but to no avail. If there is an option to return to an open location I feel that option should be given, you must remember your clients in most cases have just moved which is stressful enough without having to do the entire drop off procedures by themselves some thought should be given in this area.

Andrei F. on

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There are two ways to enter the location, but the first entrance is Taco Bell 10Ft drive thru and its is confusing while using 20FT truck with 11Ft clearance. May be adding sign in from of first entrance would help.

JOEL B. on

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IAN H. on

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The size truck I wanted came in as I was looking to pick it up. So saddly it wasn't wept clean and the previous user had left lots of dirt and such.

Israel L. on

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YISROEL R. on

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yissocher l. on

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Sr. Mary T. on

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My truck smelled of marijuana. After a whole day of spraying Lysol it still smelled of pot. Otherwise a really great experience, of moving yourself. I love the ramp, and how you answer the phone at customer service.

Peta R. on

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Gloribell M. on

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Truck not available. And when I called U-Haul representatives were rude and non courteous Had to call again because I was hung up on. Now have to wait u til 530 pm to be able to get another truck somewhere else

carmen m. on

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Yoel F. on

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James N. on

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James C. on

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jerome f. on

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Everyone at the U-Haul agency was extremely helpful, and very nice. I will be delighted to recommend this U-Haul agency to friends and family in my community. Service was excellent both at the time of rental, and when I returned vehicle. The Gentleman explained all the charges on the invoice, and was very solicitous. Thanks for a great U-Haul rental day. Very pleased with vehicle and service.

Cassandra E. on

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Sandra T. on

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It was a very easy online reservation process. Check-in was friendly and quick. The vehicle I rented was actually brand new. I will definitely rent from this location again. Nice people. Great vehicle.

Matheus M. on

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ERIC P. on

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Paul R. on

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Clerk was unable to log in to the haul database because she did not know her password. Ordered furniture pads which were not in the truck had to return later same day to pick them up.

Steve R. on

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We were scheduled to pick up our UHaul at a specific location. We followed the instructions and confirmed our pick up the prior day. The day of pick up, we arrived at the scheduled location and no truck! Then spent over 30 minutes on phone talking to UHaul customer service to make a pick up location change. In the end it all worked out and we got the truck we needed (but it did have a cracked windshield) but delayed start time by more than an hour.

Ronald D. on

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alonso g. on

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gerard r. on

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Firstly I rented this at the main u haul on First St in Nanuet NY. at 9 AM on Thursday 6/21/18. I was advised via a voice mail later that day the pick up was changed to a furniture store (JuldeCore 300 RT 59 but at 10 AM ). The place didn't open until almost 10:15 & nothing was even ready. The woman was nice but clearly confused - couldn't find the 10 foot truck or the key but finally got it sorted out. I left there at 10:45 AM.one hour and forty five minutes after I actually needed the vehicle. This was a one way use to the Liberty NY area Approx 55 miles with a drop off in Liberty (one way). I have been trying to get an answer to why this was changed. There are several other sites closer to my address who must have had the truck in stock rather sending me to a site that didn't open at 9 AM/ Also the original order was changed from a one day - one way rental to a two day - two way rental requiring me to make numerous phone calls to get it adjusted. Today when I called in to obtain the actual cost I was charged I was cut off 3 times by 3 different operators - two of whom left me on indefinite hold! This has been extremely unsatisfactory experience and unless I receive a proper response of the charges I will be forced to deny them when billed to me. My reservation # was 88460006

Christopher G. on

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Took forever to rent truck, even though I pre registered online. Guy was sleeping on a couch when I arrived. Seedy office.Only had 1 dozen blankets, while I reserved 2 dozen.

Tyler K. on

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I ordered a uhaul to be picked up in nanuet and dropped off in white plains. When I got to the dealer he said I had to bring it back because he needed a certain amount of trucks in his lot. He went as far as saying that he had to right to refuse service and I wouldn’t get any truck from him. He then noticed that I had ordered dollies and towels, neither of which he had available. I ended up having to borrow dollies and had to bring the truck all the way back to nanuet where I picked it up. The dealer was rude and when I called uhaul they were not helpful. I do not plan to use uhaul ever again.

Thomas B. on

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Professional staff, easy drop off and faster than uhaul location drop off! 5 stars

Warren P. on

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Christopher F. on

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I initially reserved a van on-line at a different location. Once i arrived at that location, I was re-directed to 300 W. Rte 59. Not happy at all with my rental experience.

Eddie W. on

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Julie was very polite and got me on the road quickly. The truck was super clean, fueled and experience was great.

Matthew M. on

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Hard to find. Can be more specific with location and signage.

Charles F. on

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jesse b. on

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My initial reservation was sent out two days before I was scheduled to pick it up. It was then transferred to a location 40 minutes away which then overcharged me.

Paul S. on

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I was overcharged and am not receiving a response.

Oliver F. on

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Moses S. on

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Luzer S. on

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the location is very good but your prices are expensive

MARY GALE G. on

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The man who was working there was friendly and helpful.

james l. on

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Ajayveer C. on

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KANE C. on

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Have somebody at the office knows what they are doing. I literally lost almost a half hour of renting the van, just waiting for the paperwork to get through. I should be reimbursed for the lost time waiting for the paperwork to finish. Worse customer service EVER.

RUDY R. on

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Thanks again!!

dave l. on

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It was really hard to find. No signage indicating it’s location.

zachary b. on

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Gregory from the scheduling department hung up on me and was very rude. Billy, the Regional Manager, was awesome and definitely helped rectify the situation.

Jodi S. on

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Roland K. on

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Keep up the good work and friendliness

jennifer r. on

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that location was good, but I originally had a reservation at the" Ideal food basket" in Haverstraw, they rented my truck to someone else,they were nasty to me,and not at all helpful..I will NEVER go to that location again for any reason.

Cindy F. on

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Have UHaul representative be there on time. 1/2 hour late in opening.

dana r. on

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Nicolas W. on

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Despite being advised that I could pick up my rental at 10:00, when I arrived at the location it was closed and there were five other people waiting before me to pick up their vechicles. The U-Haul representative eventually turned up around 10:30 and then it took a long time to process everybody. Every single person had a problem with their order, including equipment that had been ordered by was missing, etc. I was appalled at the stanrdard of service and incredible inefficiency of this operation and will most certainly never be using it again.

CUNDY L. on

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Hi we were charge for a dolly which was not in the truck, other than that the experience was good.

IVAN JR S. on

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Everything was ok

YAAKOV Z. on

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KENN B. on

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John N. on

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Customer curtesy and awareness, your representative never showed us the truck, gave us the key and told us the number is on the truck. After he asked for a credit card again, we had made a reservation and paid a week before so we objected, so he did not like that. Also, how did our address change from what we had given at reservation. Not opened at 10 as promised and we had four people on payroll. All in all the worst experience in rental.

Danielle L. on

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HAARVEY G. on

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Jean h A. on

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Very bad experience

COLEEN M. on

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Martin K. on

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Staff person at this location was terrific. He was most informative regarding the truck rental experience. The vehicle was in pristine condition. Thank you U Haul.

ramsey h. on

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Kenneth A. on

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Juldecor was fine. However, the U-Haul Reservation process was unacceptable. I reserved, one week in advance, a 15 foot truck to driven one way from Nanuet, NY to Lords Valley, PA. The night before I was to pick it up, I received a call telling me the truck was in Port Chester, NY. / Another county away and across the bridge. So, the representative from U-Haul told me that I could pick up 15 ft. truck in Nanuet, but not until 11 am. (2 hours later than I had my helpers scheduled and too late to change my itinerary for the entire dat). To make matters worse, the only truck that was at the pick up location was a TEN foot truck. Not big enough to fit all my belongings in.

Frank S. on

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Had a 10:00 am appointment for pick up and no one was at the location to administer contract until 10:50. Same person attempted to help me guide my pick up to attach the trailer, that resulted in a dent on my rear bumper. Finally got out of there at 11:30.

Louis S. on

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Location was hard to find. It is basically a furniture store that does part-time rentals. Not very knowledgeable about the uHaul operation.

Tracy K. on

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no complaints renting my 10' uhaul truck last saturday. i actually called a different location, and they didn't have a 10' so she directed me to Juldecor. AC worked great, the guy who helped me was very nice. i loved the online "check in" before i went to get the truck. it was ready and clean when i arrived to pick it up! would definitely go here again for my uhaul needs.