Equipment was clean however, needed air in left tire.adeline T.
Customer Reviews for KS EMPORIUM LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph S.
Can not think of anything.Vandee P.
Young woman running this store has a great work ethic and is very helpful.JASON H.
More space to park the U-Haul trucks.BRANDON J.
It was a pleasure doing business with your KS Emporium location. I will definitely be returning to this location for UHaul truck rental needs. Thank you for a very pleasant experience!Vandee P.
Great customer service. We rented a truck 3 different times and each time was a great experience. Thank you.DENNIS V.
Customer did not leave a comment.Luis Alexandre C.
All went well from start to end.Clayton W.
Excellent service.DARRYL H.
Customer did not leave a comment.torey S.
I was charged for a dolly that was not on the truck when I picked it up. I was told that the rental was $39 total plus the mileage. The truck was driven 23 miles ( a little under) which should only be a charge of $22.77. The truck was not clean in the inside of the loading space and I took pictures and contacted customer service immediately after noticing the red dirt in the back of the truck and tires.Yolanda W.
Excellent customer service at this location.Clyde M.
Kiara Herrington was extremely helpful in making the process very simple. 5 Stars Kiara!!!!!Win W.
The cabin needs to be cleaned. It's not disgusting, just a little dirtyKimberly C.
Ms. Kelly was very friendly and accommodating. She found out our needs and suggested a less expensive truck saving us money, always a good thing.ROBERT P.
Customer did not leave a comment.derek A.
Customer did not leave a comment.Karlston D.
The Location As A Pickup Or Drop For Those In That Area I'm Sure Was Fine. Way Off The Beaten Path For Me. Added Undue Miles To My Rental If Which I Had To Pay. There Was A Drop Iff Closer To My Home Which I Tried To Drop Off To But Unfortunately It Wouldn't Allow Me Ti Because If Uhauls Selection For Drop Off. Very Disappointing.ANTHONY B.
Ms. Kay was very helpful especially when my phone did not have a clear signal to do an online check in. I highly recommend her.Francisco T.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Robyn L.
Customer did not leave a comment.Darlene O.
Kelli was great. She was very patient and provided excellent customer service. She went over everything thoroughly and addressed any concerns I may have had. Would definitely recommend her location.morgan G.
I truly could not find anything wrong with the service so as of right now nothing to improve Kelly the customer service agent was very helpful.Shalanda W.
I am very unhappy with the customer service at this location. I was forced to return the truck before my rental agreement was up. The personnel took possession of the truck while it was still in my name. I specifically told her not to do that and I would handle it myself. She called aField supervisor that told her to go ahead and take possession of the truck. I would like a full refund.Debra K.
I am very pleased with the company. My immediate needs were met and the young representative was knowledgeable, patient, helpful and polite. Job well done!Eunice N.
The young lady that assisted us, Kelly, was very unprofessional! She was completed inattentive to me from the moment I walked in. I stood at the door waiting for some assisted due to not knowing where to go. I waited for someone to greet me or say something to let me know I was in the right place. I saw the U-hauI sign, but didn't really know because it looked like a boutique. After awhile, I peeked into the open space and she was sitting, on her cell phone working on something related to the clothing that was around her. I continued to wait while not knowing if I was even in the right place. When she got off her call, she asked how she could help me. I told her who I was and stated that I had a 5:30 reservation. I also asked if I was in the right place. She continues doing what she was doing while telling me what I needed to do. I didn't understand what she was asking me to do and when I caught on it did not work. She continue to work with her head down while I tried to download my license. I was confused and she didn't offer to assist me or focus on what why my license wouldn't download. I attempted 4x before she called someone for assistance. By that time, I had grown crusted at her lack of attention. While on the phone she told the person that it needed to be fixed because the customers was getting mad with her and that she has nothing to do with the system not working. I was in disbelief after hearing her say that because the breakdown in the was not what frustrates me. It was her lack of attentiveness. She finally got up and tried to do it herself on my cell phone. After everything was completed, she walked to the door. I was still sitting down when she let me know that she was going outside. She continued to explain the process quickly as if she had somewhere to go! I attempted to get her to explain certain things again, but didn't want to continue the process with her. I just figure I would call customer service for help when I returned the truck. She was horrible!!!STEPHANIE W.
The address that shows on the website it WRONG. Sends you to a place in the middle of downtown, when in reality it's WAY out of town. I had to call twice to find out where the heck this place was. It's also almost invisible from the road, because the parking lot is down a hill from the road. If you blink you'll miss it.Gregory K.
Customer did not leave a comment.Rachel W.
Bad customer service. Owner didn't tell the truth charge me for two days when I told her I didn't want the truck but for one day. Very bad experience and will never use her business again. She didn't tell the truth.LYNETTE B.
While placing the truck order via phone, I informed the representative that I needed a dolly. She explained that an additional charge would apply. However, upon arrival and during a conversation with the representative who placed my order, I was told that there were no available dollies on site. This was very disappointing because I was headed to pick up some heavy furniture. Additionally, I had to be there by a set time which would not have allowed time for me to stop and purchase one. The furniture was loaded but with extreme difficulty without the dolly.WANDA G.
Wonderful ServiceJydina F.
Customer did not leave a comment.Ashley D.
Customer did not leave a comment.Fred H.
Have the equipment ready in.the truck for pick up.MARY Ellen L.
Great service clean vehicle no issues I deffinetly recommend coming backShane D.
Customer did not leave a comment.Jamil W.
Your Corporate Policy regarding your customers MUST provide 2 References, their personal phone # and you have to talk to them live...is enough to make me not want to us U Haul again. That's my â€œPersonal Policy.â€Lee R.
Customer did not leave a comment.Halex G.
Equipment was old, tired in very poor. The young lady was polite.Marselo P.