There were a bunch of hidden fees. I paid $143 when I first picked the U haul up and was told if I didn’t fill the fuel up I’d be charged $30. I didn’t have time to top the fuel up on my way to work, but the gas when I picked the u haul up was at 3 quarters of a tank. When I returned it it was just under half. I was told I went 70 miles over the limit I was allowed which doesn’t make sense, I moved an hour away and even added extra miles when I rented it to ensure I wasn’t going over any extra miles. I was charged a second charge of $235 for a total of $378. When I called to inquire why I was charged so much no one had a direct answer and I got a lot of “ummm well” type of answers. Don’t rent from here if you can avoid it.
Rebecca B
Customer Reviews for KS&F Moving Rentals Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having a location that has little to no cell service makes checking in and out virtually impossible. Highly recommend putting in a free wifi with low range for people using the app. Fortunately for me, I was able to call the original location to help me with getting the vehicle. But returning it was impossible since the app did not work
jacob h