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Edward W
Customer Reviews for KTC Contracting Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were very accommodating and dealt with me in a timely manner. They came out and checked the condition of the unit right away and supplied a jack to disconnect the unit from my vehicle, I didn’t have to strong arm it unhook it.
Charles RPleasant experience all around. Highly recommend KTC Contracting for UHaul rentals
Matt FQuick and friendly service.
Les TEasy, friendly drop-off service
David DKtc is always the very best service/friendly and accommodating
Vicki KI'm terrible with names, so I forgot hers, but the lady that was working the front when we rented our U-Haul on march 31st was exceptional and went above and beyond for us. She was friendly and even helped us get free mileage to get us back to where we were actually moving, saving us paying for mileage we couldn't avoid using. She had been quite busy as she was by herself and the car wash was suddenly getting busy, and yet she was still upbeat and friendly. Without a doubt, I would recommend this place!
Joyce AAmazing service and understanding that I received the trailer in a dirty condition and the fact that I had to keep stopping to make sure the trailer stayed connected to my truck.
Sindy SNo appropriate address to drop trailer in Cranbrook, rebate of $27.00 owed to me but both service locations not willing to pay
Tom GNothing they where extremely helpful
Brent Pnothing as they were absolutely amazing service and friendly staff...!!!!
Ross HCheckout was straight forward and easy. A nice contrast to the pickup experience.
Kristyn HGreat friendly staff and very helpful
Ross HEfficient friendly helpful
Gwen VThe staff at KTC handles the rental very week and highly recommend this location
Brian PI have had the worst experience with U-Haul!!! I had booked my U-Haul months in advance to ensure everything would go smooth with the move only to get a call two days before my move that there was no U-Haul available in my town. I had to drive to the next community and back again to get the size of truck I had reserved. That added a total of three hours onto my day. The loading day, and driving five hours to my destination, had three extra hours added on. They did say they would give me a free day to pick up and would not charge me for the 165 km it took to drive from one town to the other. Which they should have done anyway, because the error was on their part not mine, there is a U-Haul in my town and they should have had the booked truck there for pick up. There was no coverage for the gas money in the truck, and in the second truck I had to take to get to the next town and back again. Gas is at an all time high right now, and the cost was astronomical. Also there was no discount for the time loss and the duress I was under from this last minute change. I will never again choose U-Haul, I would not recommend them to anybody, and I will not give them a good word at any point.
Melanie pEquipment in good condition, suitable to my purpose, great service at this location.
Gerry Gnone
David DAlthough this location is spacious and well organized, the yard was very muddy and lacking gravel.
Rene BThe truck has very bad tires so they had problems with getting stuck or just spinning out on the ice. Pick and delivery of the truck was a breeze and the staff at KTC is great!
Arlene GI used this location twice . I was skeptical about using uhaul at first , but I bit the bullet and I gave it a try. Was painless cheap and a life saver . Uhaul is awesome . Got charged exactly what I was quoted for and no hidden charges . Thanks again I’ll always use uhaul for future moves
Buddy LNo one was there just hade to drop the keys and go
Adam Sdumbass uhaul wanted to charge me for an extra day rental when I returned it during business hours on the day stated on my contract. Fortunately this dealer refunded me cash.
John-Michael PDo not reserve and take payment then 3 days before tell the customer that their is no trailer available but they can go to Vancouver and get one to take back to the Victoria at my expense. Then say there is one available the next week but the next day oh there might not be one available till the end of the month. This is was a major inconvenience and stress once things were all planned. I had an option of borrowing a trailer but I thought Uhaul would be an easier option and affordable. How wrong I was.
Bonnie CA special thank you goes to Patricia Nunoo for finding a way to allow us to check out via email. The online option wasn't working and we had to call the toll free number. Patricia was able to find another option for us when the location was closed. Another special thank you go to attendant at the drop off location. He worked at the adjoining business and contacted the 'powers that be' to allow us to park in the fenced in compound when we were dropping off the truck. The location was closed and we were dropping off the truck a couple of days early. He allowed us to feel more secure with the location that we parked the truck at.
Tammara RShe explained to me about the EXTRA costs and the extra mileage and I pit in 130 km when I booked online, so it was just another and another charge after charge, I didnt even want to hear anymore and said whatever I just need to get to work , pockingnit up at one place and dropping it off at another I had to get a cab to drive me to my car to bring it to the drop off place so I could to work monday morning after dropping it off. I was fed up. I put in$50 worth of gas and dropped it off with more gas than It had in it when I picked it up( 1/4 of a tank) and no reimbursement? Whatever not using the service again nor will my family/ friends in the rest of canada and the us
Tamara dhe was very rude with us and didn’t help us to hook up the trailer
harjot dShow more interest in CUSTOMER SAFETY concerns in general..
David GThe staff was friendly and accommodating.
Tammy RBest customer service!
Elaine BNothing cortious and efficient staff
Les R