The advertised contact less method of pickup was not accurate. Upon getting the keys to the truck, the pieces of equipment I paid for were not in the truck. When I went in to ask about it, I was given equipment that wasn’t actually what I paid for but what they happened to have at the time. In the truck, there was a bug that appeared to be a cockroach. Then while I had the truck I received a message in error saying that I needed to return it 2 hours sooner than what I paid for and what was on my reservation email and was advised that if I kept it I would have to pay extra. I was able to call a number to get it sorted, but even the worker noted that someone else was supposed to get it before the actual end of my rental time. This property should not be in business. Moving is already stressful, I hated to have additional issues with what was supposed to be a simple rental.
Taiya G
Customer Reviews for Kamana Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy. Location was great. Owner was easy to work with and went the extra mile to make sure I was comfortable and ready to go with the truck. Very good experience.
Krista MTo actually have the correct dollys that we asked for.
Ethan DCharged for blankets/pads the location didn't have or supply. Truck had no fuel had to get gas a block after I left.
Douglas TMy overall experience was horrible, when I arrived to the store and opened the lock box there was no key to be found. My reservation was for 7am and I had to wait almost 2 hours for someone to bring a key. I don't recommend renting from this location. Oh and to add I reserved a dolly but this location doesn't provide that.
Gabrielle CThe Person who was working at the counter really nice. The service very fast. Thanks
EFRADO RI ordered a dolley and was charged for it, I would have liked to use what I ordered and paid for. I got bit up by something in that truck, so yeah below average experience.
Lorrell BClean the area of the center console. Cup holders had a dried up mess. Passenger door was unlocked and window, was opened enough that the rain was able to make it inside. The front counter was helpful logging me in!
Michael RService was very nice and friendly. I’d recommend them to all my family and friends.
BRENNEN Jexplain pricing, sell locks that fit
Shawn H