The gentleman that worked at the location had excellent customer service skills. Very friendly and helpful. Diligent on details.
LISA C
Customer Reviews for K&C Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very professional level of sales person in this location.
MARK KExcellent @ professional customer service. Very convenient location. Highly recommended !
CHARLENE BVery professional service
MARK KStaff was very kind and helpful
Alexander SCustomer parking could be improved.
DAVID CThe attendant was so friendly and nice to talk to. Would recommend this facility highly!
Jeff BA very unique property. The Sunday employee was professional, helpful and courteous. He got me hooked up and on my way immediately.
JAMES BTony was super friendly and helpful- allowed me to bring back the trailer later than I had scheduled it for with no issues. Great guy!
ARIANA SNothing! Tony is amazing as always! Give him a raise!
Stephen BThe van had pet hairs and smelled like animal urine It would be great to make sure the van is vacuumed and shampooed it’s obvious a customer had an animal in the van
SHARON SNo improvement needed. Both Tony and Luis worked with me and were very helpful.
Nancy HAbsolutely fantastic experience I didn't need the truck for long and I didn't need that big of a truck I had a delivery to make served the purpose perfectly gentleman that helped me was very knowledgeable and able to help me to exactly get the right shape size and even help me load the mattress into the truck could never ask for better service when I was in the area I will definitely use them again thank you very much and somebody should give that guy a raise He's worth more than you're paying in my guarantee I've been in the customer service business for 30 years if I still have my business I'd probably try and steal him and I'm sure I'm not the only one that
SEANN RCheck-in was quick and seamless thanks to Tony’s efficient, friendly, and helpful service. Matt was also fantastic in helping with the return during the post office's evening hours. Big thanks to both of you!
YEON RThe customer service was exceptional. I didn't catch the guy's name but he was great, friendly, expedient and a pleasure to deal with. Top rated.
Michele TIt’s hidden with a one way entrance and the service isn’t pleasant. Made you feel like you were taking up their personal time??! They couldn’t help you with roadside assistance??! Blew out a tire and they said to contact 800 assistance which took hours!! Not a good experience with U-haul rental. Now the effort to get reimbursed is going to be another challenge.
RONALD CU-Haul Car Trailer Rental – Poor Service, Overpriced, and Frustrating I rented a car hauler trailer from U-Haul in Westminster, CA to tow a vehicle to Pennsylvania. While the actual towing went fine, everything else—from pick-up to drop-off—was a mess. At pick-up, the attendant helped hook up the trailer and checked the lights, saying they were good. But after taking the trailer to where the car was, about 15 miles, I noticed one taillight was completely dead—no brake, turn signal, or running light. I called U-Haul, and they sent me to another location for a fix. The car was already loaded so we drove to the Santa Ana location so they could fix the light. After driving there, I was told by that attendant he couldn’t fix it and had no parts. I had to unload the car, return the trailer, and get a refund. I called again to find another trailer along my route, and was told the only available one was back at the same location. Frustrated, I went back, picked up a different trailer, reloaded the car, and checked the lights again—they worked this time. But during our first stop, I decided to check the tire pressure and found none of the four tires were properly inflated. Not even close. To top it off, the price was outrageous. Honestly, I could have bought a brand-new trailer in California, towed it to Pennsylvania, sold it, and probably come out ahead. Bottom line: the equipment worked, eventually, but the service, support, and value were severely lacking. They like to use the phrase "The only one we have available" - I called three times in the span of a few hours and was told about three different trailers that were "The only one we have available". I expected better from a company like U-Haul. (and I would avoid the Westminster location, if possible, they seem angry just being there.)
RICHARD SGreat service definitely coming back!
JASON BGreat service
JOSEPH PMy only complain its the truck didn't have light inside the truck. It was hard to see at night when we star unloading items.
MERIT BThe attendant was very polite, informative, and helpful!
DAVID HI strongly recommend this location. Very good service and staff is friendly!
VICTORIA MSmooth and super fast check in and out! Appreciate the service!
FADI RI was confused on which way to enter - I think a large ENTER sign for drop off would help as i did not rent the vehicle from this location so i was confused - got stuck behind the neighboring building and had to maneuver a bit to get to this location. thanks
BRADFORD HTony provided excellent customer service.
KYLE JExcellent location
Ignacio GGreat customer service
kadir kTony was great, had to use the services to move our grandson from his old place to new place for coming school year in college. Will be coming back here next June to use their services again.
DAVID AI have ordered blankets and dollies with the truck, I get to the office. Only one person was working waited until he finished with current customer. I asked for the blankets all he had was 5 and he charged me for six blankets. I had to go to another office to get additional dozen blankets. When I dropped off the truck. The employees said this is fine. I opened the back to make sure they are aware the dollies in the back and turned in the blankets. they did not walk through the truck. they said all is good. it looks like they took a time to check it in. today I was checking my email and they charged my account additional 60..00 dollars with no follow up phone call to state they are charging my card and explain the reason for charges. when i picked up the truck I did not get it until 1:pm they are showing me picking it up at 11:30. I called the office at 11:30 to change the time. it looks like i'm being charged extra for 1 hour rental based on your timing not actual when the truck was taken out and returned. I would like a call back on this. charly haddad 916-532-0008
CHARLY HThe service is excellent, always a pleasure to do business with!
Paloma GExcelente
JEFFERSON CProvide shade for customers waiting in line.
JAMES RRight windshield wiper fell off while cleaning the . Driver windshield wiper sticky. Dive operate right away. Van was dirty but it did it’s job
RAYMOND LThe young man Ignacio,who helped me was awesome Very knowledgeable and pleasant Thank you and keep up the great work 🙏🏽
JAGINDER SI have a Staging company and I use Uhaul a lot. I normally get the trucks from the uhaul by my house near Jeronimo and El Toro in Lake Forest. Since they didn't have any 26" foot truck available, I had to go all the way to 3060 Daimler in Santa Ana, but it was worth it! The people at 3060 Daimler are much nicer and more friendly! Looks like they enjoy their job. I wish I lived closer to them to get trucks from them all the time. Thank you so much and keep up the good work!
BEHNAZ MAssociate was very prompt and professional. Great customer service and would rent from again.
Steven MHard to get in and out of location
TODD TTony was so awesome, friendliest worker and super cool
Olivia DThe van mirror moved while driving (driver side) safety issue for sure the van was OK it was a smooth drive but the mirror made it hard to see while driving very dangerous
DAISY TMy experience with the gentleman that waited on me, I'm so sorry.I can't remember his name. He was excellent need to give him a raise. Thank you 😊
GLORIA SGreat Service , everything went smooth. Perfect all !
PIERRE EThis UHaul location far exceeded my expectations and most definitley far exceeded my previous experiences with other locations. The staff was increadibly kind and professional and understanding!!! (I had a couple of personal things come up while I was renting and the staff assisted me with a smile and went above and being!!! He even stayed after hours to help me!!!!) Thank you!!! OH and it is right by the freeway and super easy to find!!! It also has a nice personal and friendly touch -- there are little trees and two picnic tables ... I was very impressed and it just.... it just felt nice to be there and to be doing business with THEM.... !!
SEMERDJIEVA NEasy to book, friendly staff
JOSEPH SVery helpful and nice peoples
Cetin OThe staff at the drop-off location were friendly, efficient, and very helpful. They made the return process quick and easy – really appreciated their professionalism and positive attitude.
ILIA FThe operator is fantastic. Rarely do I run into someone in this business who genuinely wants to do a good job. However, this location is run so incredibly well.
BENHAM VStaff was really helpful with questions. Made both pickup and drop off quick and easy.
Kevin PGreat service and help from Tony! He was very welcoming and helpful, and started our stressful moving day on a positive note. Great person and worker! Will be back at this location again and will be sending any friend or family here for their moving needs.
IAN CThe gentleman at this location was excellent in helping me. The company as a hole gets a F. I was supposed to pick up a van at Main Street only to get there and be told I had to to to a differ location (another 20 minutes away) and Garden Grove. I get to Garden Grove and I’m walking in and someone calls me and tries to tell me that they’ve been trying to contact me which was not true. I had my phone with me all morning at that point she told me I had to go to yet another location .
Beverly LParking was hard but overall everything else was good!
ALICIA ZGreat service, very nice customer service person, but the safety chains were too tight. When originally installed, they were fairly tight so they were on the sides of the metal foot on the front of the trailer. But apparently the first time I drove over a bump, it put the car relative to trailer in a ^ position, which allowed the chains to fall below the foot, once the car relative to trailer went back to straight, the chains were so tight under the foot, they could not be moved, and I could not disconnect the trailer from the car. I had to go find a dip in the road to relax the tension on the chains, and then use a hammer to move the chains to the side again so I could loosen them. Older trailer, but very clean and towed well.
CAROL P