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ANDREW S
Customer Reviews for K&C Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man Ignacio,who helped me was awesome Very knowledgeable and pleasant Thank you and keep up the great work 🙏🏽
JAGINDER SI have a Staging company and I use Uhaul a lot. I normally get the trucks from the uhaul by my house near Jeronimo and El Toro in Lake Forest. Since they didn't have any 26" foot truck available, I had to go all the way to 3060 Daimler in Santa Ana, but it was worth it! The people at 3060 Daimler are much nicer and more friendly! Looks like they enjoy their job. I wish I lived closer to them to get trucks from them all the time. Thank you so much and keep up the good work!
BEHNAZ MAssociate was very prompt and professional. Great customer service and would rent from again.
Steven MHard to get in and out of location
TODD TTony was so awesome, friendliest worker and super cool
Olivia DThe van mirror moved while driving (driver side) safety issue for sure the van was OK it was a smooth drive but the mirror made it hard to see while driving very dangerous
DAISY TMy experience with the gentleman that waited on me, I'm so sorry.I can't remember his name. He was excellent need to give him a raise. Thank you 😊
GLORIA SGreat Service , everything went smooth. Perfect all !
PIERRE EThis UHaul location far exceeded my expectations and most definitley far exceeded my previous experiences with other locations. The staff was increadibly kind and professional and understanding!!! (I had a couple of personal things come up while I was renting and the staff assisted me with a smile and went above and being!!! He even stayed after hours to help me!!!!) Thank you!!! OH and it is right by the freeway and super easy to find!!! It also has a nice personal and friendly touch -- there are little trees and two picnic tables ... I was very impressed and it just.... it just felt nice to be there and to be doing business with THEM.... !!
SEMERDJIEVA NEasy to book, friendly staff
JOSEPH SVery helpful and nice peoples
Cetin OThe staff at the drop-off location were friendly, efficient, and very helpful. They made the return process quick and easy – really appreciated their professionalism and positive attitude.
ILIA FThe operator is fantastic. Rarely do I run into someone in this business who genuinely wants to do a good job. However, this location is run so incredibly well.
BENHAM VStaff was really helpful with questions. Made both pickup and drop off quick and easy.
Kevin PGreat service and help from Tony! He was very welcoming and helpful, and started our stressful moving day on a positive note. Great person and worker! Will be back at this location again and will be sending any friend or family here for their moving needs.
IAN CThe gentleman at this location was excellent in helping me. The company as a hole gets a F. I was supposed to pick up a van at Main Street only to get there and be told I had to to to a differ location (another 20 minutes away) and Garden Grove. I get to Garden Grove and I’m walking in and someone calls me and tries to tell me that they’ve been trying to contact me which was not true. I had my phone with me all morning at that point she told me I had to go to yet another location .
Beverly LParking was hard but overall everything else was good!
ALICIA ZGreat service, very nice customer service person, but the safety chains were too tight. When originally installed, they were fairly tight so they were on the sides of the metal foot on the front of the trailer. But apparently the first time I drove over a bump, it put the car relative to trailer in a ^ position, which allowed the chains to fall below the foot, once the car relative to trailer went back to straight, the chains were so tight under the foot, they could not be moved, and I could not disconnect the trailer from the car. I had to go find a dip in the road to relax the tension on the chains, and then use a hammer to move the chains to the side again so I could loosen them. Older trailer, but very clean and towed well.
CAROL PThis is my go to location! The service is excellent. I would highly recommend this location, it's hidden in Santa Ana but conveniently located near the freeway and all businesses!
FIONA MI highly recommend this location
AVALANCHE ZI was transferred around d 3 times. When I did get my auto transport trailer the tie down/strap did not fit my tire because it had been ripped or cut by someone or something. I was delayed almost 1.5 hours trying to rig something so that I could actually use the trailer. Then I was charged for a second day because I didn't make it back in time because of the delay from the issue from the trailer.
TERRENCE PGuy who took care of me did a great job. Honest and offered good advice.
THOMAS PI am not the greatest fan of current customer service practices. I still believe in personal contact. I can't tell you how many times my accounts have been hacked because I used someone's app.
FRANK FExcellent service as always, and great communication, which makes the move super smooth, I will definitely recommend this business to anyone looking for a pleasant truck rental experience.
AMIRA LEverything was perfect. I am very thankful.
patricia rTop-notch customer service, Tony went above and beyond, answering all my questions, making me feel comfortable and confident as a first time U-Haul van driver, can’t thank him enough for the service and support. Highly recommend this business to anyone who is looking for a smooth move.
AMIRA LNothing. Guy that worked on Saturday did an excellent/well above average job
Ross TThis location, is absolutely convenient, the service is great. They are soo efficient, and renting a truck or van is so easy. This is my second time renting from them! Thank you
Fiona MThe guy in charge of April 1st was awesome! he helped us very quick! Easy and seamless
brooke m2nd time I use the dolly, amazing!!
ANDREA EThe location is cramped and the hours of operation are truncated. However, the agent onsite, Luis, is WONDERFUL. He took my reservation over the phone, answered all my questions, and presented with calm, which really helps on a stressful moving day. Further, he helped with a glitch on the final receipt after the moving day. He is a standup gentleman. I will not hesitate to send friends his way.
T BUnhappy, we ordered for a pick up close to home, in Huntington Beach. Then the we were told we had to drive to Santa Ana to get it. Very inconvenient.
MICHAEL HThe cashier was excellent en all areas 👍
JOSE VGuest service was equal to the great trailer
RYAN MThe best location. And person who is in charge is a great guy. The reason I come to this place is him. Very helpful
Mohammad lTony was great, needs a raise!
PETER SThe staff was awesome and super helpful. Nicest location I have been to.
JOSEPH MEverything was great. The operator at kiosk station was super helpful. Will recommend this place to my friends in Irvine area.
PAYAM SThe rep was amazing Thank you for quick service and check out
Felix NThe sales representatives was friendly, kind, and courteous, and really made our day. I would definitely recommend this location. I wish I could remember his name, but he was the best..
TERRY PNo improvements needed. Service was fantastic!
SYLVIA TThe service was excellent. Highly recommended. Hope it can have more available vans in the location.
RAYIN YCustomer service here was great. Very friendly and helped me make a change to my reservation quickly and handled everything. Next time I need a truck I’ll definitely use this location again.
AARON PTony was what made my experience great!
KOSAL KThe rep was very polite and professional and accept the equipment even though it was a different drop off location. Quick and seamless.
Francis M