This location was great, BUT it was the third location I was sent to. The first location in Lake Forest didn't have a working trailer the size I reserved with no real solution. After 45 minutes of waiting around, they finally sent me 15 miles into stop and go traffic to another dealer that had 2 trailers. Second location in Tustin said the newer trailer was only for one way rentals. As we completed all the information for the older trailer, in the end he mentioned a 6 hour rental for which I corrected him stating the reservation is for 7 days. He said the trailer was not available for that time period. After a 30 minutes he referred me to another dealer 8 miles farther away. The third location was great.
Bob W
K&C Logistics LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Ana, CA 92705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nate was as professional and nice as can be. I will never go back to your location 732501. On 8/27/24 ref #96116102 the manager is a rude horrid person. Actually you are lucky at all that I came back. At all. Love Nate.
ELIZABETH KService was great and fast.
Frank JI unfortunately did not get the name of the person that helped me with my reservation, but he was exceptional. He acknowledged everyone that was waiting, efficiently checked us in, and was friendly throughout. Great customer service. And very much appreciated. Excellent experience. Thanks.
Kirk OFigure out why the UHaul app won't work when I'm at this location. It could be the cell service, but it hasn't been possible to do mobile check out/in. Fortunately, the folks that work at this location are incredibly nice and super helpful.
CHRISTOPHER N